No. 9 of 27 ·Public Sector CRM Software

efficy Public Sector CRM

Name: efficy Public Sector CRM
Price: 69 EUR

Web · Android · iPhone · API · paid plans from €69/mo

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Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

efficy Public Sector CRM is ranked #9 of 27 in public sector CRM software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at €69/mo.

efficy Public Sector CRM plans and pricing

All plans

Sales €69/mo 69 € / user/month Per user · package tailored to organizational needs efficy.com · 3 Oct 2026

Customer Service €69/mo 69 € / user/month Per user · package tailored to organizational needs efficy.com · 3 Oct 2026

All-in-one €89/mo 89 € / user/month Per user · commerce, service, and marketing efficy.com · 3 Oct 2026

Custom & Intelligent €119/mo 119 € / user/month Per user · complete, intelligent, supported solution efficy.com · 3 Oct 2026

Compared on public sector CRM software

Free plan: No
Case management: Yes
Constituent records: Yes
Outreach channels: multichannel
Deployment options: hybrid
Audit trails: Yes

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The record

Intended users: The public-sector CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies, and public-interest groups.
Purpose: Efficy describes the product as a way for public organizations to manage requests from users, constituents, and citizens and improve response times and satisfaction.
Request tracking: It can log and track requests, route them to relevant departments, alert staff when response deadlines are exceeded, and automate handling of similar requests.
Communication channels: The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media.
Shared contact records: Staff across an administration can access a 360-degree contact view, interaction history, and relationship information, with configurable access rights.
Citizen self-service: The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages.
Additional capabilities: The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities.
AI: Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation.
ERP integration: The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications.
API integrations: Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples.
Security controls: Efficy's security feature page describes configurable multi-factor authentication, granular access rights, AES-256 encryption at rest, TLS 1.3 in transit, backups, and audit logs.
Compliance and hosting: The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information.
Certifications: Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance.
Mobile access: Efficy describes a mobile CRM application with real-time synchronization, offline mode, voice entry, and geolocation.
Price from: €69/mo

Where it ranks on Freedom251

Best Public Sector CRM Software in 2026#9 of 27

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Sources

efficy.com/industries/public-sector-crm/· checked 3 Oct 2026
efficy.com/integrations/· checked 3 Oct 2026
efficy.com/features/security/· checked 3 Oct 2026
trust.efficy.com· checked 3 Oct 2026
efficy.com/features/mobile-crm-application/· checked 3 Oct 2026
efficy.com/pricing/· checked 3 Oct 2026