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efficy Public Sector CRM
What efficy Public Sector CRM is
efficy Public Sector CRM is designed for public organizations managing requests from citizens, constituents and other users. It can collect inquiries arriving by email, phone, in-person visits, web forms and social media, then log and route them to relevant departments. Staff can track deadlines, receive alerts when response times are exceeded and automate handling of similar requests. Shared contact records provide an administration’s staff with interaction history and relationship information, while configurable access rights control who can view the records. A self-service portal and social-media monitoring support citizen responses. Other listed capabilities include e-government, collaborative work, a knowledge base, protocol management and economic-development management. Efficy also offers AI modules for predictive analytics, contact-data enrichment and marketing-content creation. The CRM supports ERP integration, while its documented API, webhooks and web services support connections with third-party systems. Security features described by Efficy include configurable multi-factor authentication, granular access rights, AES-256 encryption at rest, TLS 1.3 in transit, backups and audit logs. Efficy says data is hosted in Europe and the product supports GDPR compliance. Mobile access includes real-time synchronization, offline mode, voice entry and geolocation. The product is available on Android, iOS and web, with API access also listed. It is paid, with no free plan; listed per-user plans range from €69 a month to €119 a month, and public-sector pricing depends on organizational needs.
Who it suits
This CRM suits city halls, local authorities, public enterprises, government and development agencies, and public-interest groups that need to coordinate incoming requests. It is especially relevant to administrations managing multiple communication channels, shared constituent records and response deadlines.
What it does well
- Requests from five listed channels can be tracked and routed to departments.
- Shared records include interaction histories and configurable access rights.
- Similar requests can be handled through automation.
- The API supports custom integrations, including webhooks.
- Mobile access includes offline mode and real-time synchronization.
What to know first
- There is no free plan.
- Listed plans start at €69 a month per user.
- Public-sector pricing depends on organization size and specific needs.
Limits
There is no free plan. The listed paid plans start at €69 a month per user; public-sector pricing depends on organization size and specific needs.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom & Intelligent | per user/month · complete intelligent supported solution | €119 a month |
| Sales | per user/month · sales features | €69 a month |
| Customer Service | per user/month · customer-service features | €69 a month |
| All-in-one | per user/month · commerce · service · marketing | €89 a month |
As efficy.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the efficy Public Sector CRM website.
- Request pricing options based on your organization’s size and needs.
- Choose a listed package or discuss a tailored package with efficy.
- Work with efficy on implementation and onboarding.
- Access the CRM on web, Android or iOS, or connect systems through its API.
Verdict
Choose efficy Public Sector CRM if your administration needs multichannel request tracking, shared citizen records and deadline management. Look elsewhere if you need a free plan or if its per-user pricing and organization-specific package terms do not fit your requirements.
Questions
Does efficy Public Sector CRM have a free plan?
No. The product is listed as paid, with no free plan.
What are the listed plan prices?
Sales and Customer Service are each €69 a month per user. All-in-one is €89 a month per user, and Custom & Intelligent is €119 a month per user.
Which platforms are supported?
Android, iOS, web and API are listed.
Can the CRM connect to ERP and other systems?
Yes. ERP integration is listed, and Efficy describes native connectors, open APIs and web services. Its documented API supports custom integrations and webhooks.
Who is the product intended for?
It is aimed at city halls, local authorities, public enterprises, government agencies, development agencies and public-interest groups.
Where is customer data hosted?
Efficy says it hosts data in Europe and that the product supports GDPR compliance.
Facts from efficy Public Sector CRM's own pages
- Additional capabilities
- The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities. · efficy.com, 3 Oct 2026
- AI
- Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation. · efficy.com, 3 Oct 2026
- AI features
- Efficy describes AI for predictive analytics, contact-data enrichment, marketing-content creation, email-based record enrichment and sentiment analysis that prioritizes urgent requests. · efficy.com, 21 Oct 2026
- Android app
- Efficy 11 CRM on Google Play supports opportunity access, prospect calling, business-card scanning, push reminders, document access and offline work; the listing says it was updated for Android 14. · play.google.com, 21 Oct 2026
- API extensibility
- Efficy says its API is open and documented, with webhook architecture, documentation and usage examples for custom third-party integrations. · efficy.com, 21 Oct 2026
- API integrations
- Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples. · efficy.com, 3 Oct 2026
- Certifications
- Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance. · trust.efficy.com, 3 Oct 2026
- Citizen 360 view
- Staff can share a configurable 360-degree view of constituent records, interaction history and the overall relationship. · efficy.com, 21 Oct 2026
- Citizen self-service
- The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages. · efficy.com, 3 Oct 2026
- Communication channels
- The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media. · efficy.com, 3 Oct 2026
- Company scale
- Efficy's own company page reports 330,000 daily users, 13,500 clients, customers in 60 countries, €66 million turnover and 42% average annual growth. · efficy.com, 21 Oct 2026
- Compliance and hosting
- The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information. · efficy.com, 3 Oct 2026
- Data sovereignty
- For public-sector use, Efficy states that data is hosted in Europe, GDPR compliance is native and access can be restricted by department and agent profile. · efficy.com, 21 Oct 2026
- Developer SDKs
- A publicly documented Efficy Enterprise API provides Node.js and browser npm packages, JSON-RPC access, examples and tutorials for queries, searches and document insertion. · pauwris.github.io, 21 Oct 2026
- Encryption and resilience
- The security page specifies AES-256 encryption at rest, TLS 1.3 in transit, encrypted separate backups, disaster recovery, high availability and regular penetration tests. · efficy.com, 21 Oct 2026
- ERP integration
- The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications. · efficy.com, 3 Oct 2026
- Founded
- 2005 · efficy.com, 28 Sept 2026
- Headquarters
- Brussels, Belgium · efficy.com, 28 Sept 2026
- Hosting and deployment
- Efficy's current corporate page states that customers can choose on-premise, public-cloud or private-cloud deployment. · efficy.com, 21 Oct 2026
- Integrations
- The integration catalog covers email, ERP, marketing, telephony and other business systems through native connectors, open APIs and web services. · efficy.com, 21 Oct 2026
- Intended users
- The public-sector CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies, and public-interest groups. · efficy.com, 3 Oct 2026
- Licence
- Efficy is proprietary software: the terms grant use rights, do not provide source programs and reserve intellectual-property ownership to the provider. · efficy.com, 21 Oct 2026
- Limit: document management
- A reviewer says document creation and linking are complex and unintuitive even though documents can be attached to many entities. · capterra.com, 21 Oct 2026
- Limit: interface and data-entry friction
- Reviews mention awkward client-profile and relationship editing, address copy-and-paste limitations, automatic task-recipient selection and pages that sometimes need manual refresh. · softwareadvice.com, 21 Oct 2026
Where efficy Public Sector CRM stands on Freedom251
- Public Sector CRM Software#9 of 26