No. 16 of 27 ·Public Sector CRM Software

eCasework

Name: eCasework
Price: 100 GBP

Web · Android · iPhone · paid plans from £8.33/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

eCasework is ranked #16 of 27 in public sector CRM software on Freedom251. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at £8.33/mo.

eCasework plans and pricing

All plans

Individuals £100/yr Charged annually Unlimited cases · Up to three caseworkers · Unlimited contacts · Dedicated support team ecasework.com · 29 Sept 2026

Teams Not published Contact us for pricing Unlimited cases, contacts & caseworkers · Case and contact sharing · Centralised Member Services · Dedicated support team ecasework.com · 29 Sept 2026

Compared on public sector CRM software

Free plan: No
Case management: Yes
Constituent records: Yes
Stakeholder tracking: Yes
Outreach channels: email
Deployment options: cloud
Audit trails: Yes

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The record

Purpose: eCasework is case management and CRM software for councillors, MLAs, AMs, MPs, MSPs and unions.
Core features: It combines case records, contacts, email, a diary and file storage, with tools to track issues, deadlines and events.
Search and reminders: The service offers search across caseload information and reminders to follow up on cases.
Email case creation: Users can automatically create cases by forwarding messages from configured email addresses to their eCasework inbox.
Email correspondence: Messages and replies sent from within a case are automatically added to the case history.
Calendar sync: Users can sync their eCasework calendar to iOS or Android devices using a calendar link.
Cloud access: The web-based service is hosted in the cloud and can be accessed on a computer, tablet or smartphone without downloading software.
Security controls: The site says it requires strong passwords, logs sign-in attempts, blocks suspicious activity, encrypts data in transit and at rest, and backs up the database every minute.
Certifications: The site states that eCasework and its server infrastructure are G-Cloud certified and that the company is ISO 27001:2017 certified.
Support: The site offers a dedicated support team and directs visitors to live chat or [email protected] for help.
Trial terms: The 30-day free trial requires no card details and can be cancelled at any time.
Provider: eCasework was developed by Porism Ltd., whose registered office is listed at 7 Castle Street, Tonbridge, Kent, England, TN9 1BH.
Founded: 1989
Headquarters: Brixton, London, United Kingdom
Price from: £8.33/mo

Where it ranks on Freedom251

Best Public Sector CRM Software in 2026#16 of 27

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Sources

ecasework.com· checked 29 Sept 2026
help.ecasework.com/casework/adding-cases/add-a-case-by-ema· checked 29 Sept 2026
help.ecasework.com/getting-started/your-first-case/how-com· checked 29 Sept 2026
help.ecasework.com/calendar/sync-share/sync-your-calendar-· checked 29 Sept 2026
ecasework.com/privacy· checked 29 Sept 2026