Freedom251 › Public Sector CRM Software
eCasework
What eCasework is
eCasework is cloud-based case management and CRM software for councillors, MLAs, AMs, MPs, MSPs, and unions. It brings case records, contacts, email, a diary, and file storage together, with tools for tracking issues, deadlines, and events. Search covers caseload information, and reminders help users follow up on cases. Forwarding messages from configured email addresses can create cases automatically; messages sent or replied to from within a case are added to its history. A calendar link can sync the eCasework calendar to iOS or Android devices. The web service can be accessed on a computer, tablet, or smartphone without downloading software. The maker says it uses strong passwords, logs sign-in attempts, blocks suspicious activity, encrypts data in transit and at rest, and backs up the database every minute. It also states that eCasework and its server infrastructure are G-Cloud certified and that the company is ISO 27001:2017 certified. The Individuals plan costs £100 per year, with unlimited cases and contacts, up to three caseworkers, and dedicated support. A 30-day free trial requires no card details and can be cancelled at any time.
Who it suits
It suits elected representatives and unions that need to manage case records, correspondence, deadlines, and contacts. The Individuals plan allows up to three caseworkers; a Teams plan is listed for larger groups, with pricing available on request.
What it does well
- Searches caseload information and provides follow-up reminders
- Forwarded emails can create cases automatically
- Case correspondence is added to case history
- Calendar can sync to iOS or Android
- 30-day trial requires no card details
What to know first
- No free plan is listed
- Individuals plan costs £100 per year
- Individuals plan covers up to three caseworkers
Limits
The Individuals plan costs £100 per year, billed annually, and allows up to three caseworkers. The 30-day trial can be cancelled at any time; the Teams plan has pricing on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Individuals | Charged annually; + VAT · Unlimited cases · Up to three caseworkers · Unlimited contacts · Dedicated support team | £100 a year |
| G-Cloud eCasework SaaS | Per elected representative; payable annually in advance; minimum 12 months · Implementation £1,500 one-off for corporate installations · Additional training £750 one-off for up to 12 users per session | £100 a year |
| Teams | Unlimited cases, contacts and caseworkers · Case and contact sharing · Centralised Member Services · Dedicated support team | On request |
As ecasework.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Open the eCasework website
- Start the 30-day free trial without entering card details
- Access the service in a browser on a computer, tablet or smartphone
- Choose the Individuals plan or contact eCasework about Teams pricing
- Forward messages from configured email addresses to create cases
- Use the calendar link to sync with an iOS or Android device
Verdict
eCasework combines case records, contacts, email, and follow-up tools in a cloud service accessible from mobile devices and computers. Check the Individuals plan's £100 annual price and three-caseworker limit against your needs; Teams pricing requires contacting the provider.
Questions
How much is the Individuals plan?
It costs £100 per year, charged annually, and includes unlimited cases, up to three caseworkers, unlimited contacts and dedicated support.
Is there a free plan or trial?
There is no free plan. A 30-day free trial is available, requires no card details and can be cancelled at any time.
Which platforms can I use?
The cloud service is available on Android, iOS and the web. Browser access works on computers, tablets and smartphones without downloading software.
What does the Teams plan include?
Teams includes unlimited cases, contacts and caseworkers, case and contact sharing, centralised Member Services and dedicated support. Pricing is available by contacting eCasework.
Who developed eCasework?
Porism Ltd. developed eCasework.
Can its calendar work with mobile devices?
Users can sync the eCasework calendar to iOS or Android devices using a calendar link.
Facts from eCasework's own pages
- API and extensibility
- The Placecube G-Cloud service statement says integrations are facilitated through open APIs, but the reviewed eCasework pages provide no public API reference, SDK or developer portal. · assets.applytosupply.digitalmarketplace.service.gov.uk, 21 Oct 2026
- Availability target
- The G-Cloud service document targets at least 99.9% availability, a four-hour recovery time objective and one-hour recovery point objective. · assets.applytosupply.digitalmarketplace.service.gov.uk, 21 Oct 2026
- Browser requirements
- The help centre recommends Internet Explorer 9+, current Chrome or Firefox, and Safari 5+. · help.ecasework.com, 21 Oct 2026
- Calendar
- The calendar provides a single view of appointments and can be synchronized to iOS or Android through an iCal link. · help.ecasework.com, 21 Oct 2026
- Calendar sync
- Users can sync their eCasework calendar to iOS or Android devices using a calendar link. · help.ecasework.com, 29 Sept 2026
- Case management
- Users can record, assign, update, complete and reopen constituent cases, with due dates and case histories. · help.ecasework.com, 21 Oct 2026
- Certifications
- The site states that eCasework and its server infrastructure are G-Cloud certified and that the company is ISO 27001:2017 certified. · ecasework.com, 29 Sept 2026
- Cloud access
- The web-based service is hosted in the cloud and can be accessed on a computer, tablet or smartphone without downloading software. · ecasework.com, 29 Sept 2026
- Company registration
- UK Companies House lists PORISM LIMITED, company 02192915, incorporated 12 November 1987, with registered office at 1 London Street, Reading, Berkshire RG1 4PN. · find-and-update.company-information.service.gov.uk, 21 Oct 2026
- Complaint tracking
- The service tracks complaints and issues from initial contact through resolution. · assets.applytosupply.digitalmarketplace.service.gov.uk, 21 Oct 2026
- Compliance
- The maker states ISO 27001:2017 and G-Cloud certification; the 2024 Placecube service document additionally states ISO 27001:2022, Cyber Essentials Plus, GDPR processing agreements and UK AWS hosting. · assets.applytosupply.digitalmarketplace.service.gov.uk, 21 Oct 2026
- Contacts
- An address-book module lets users associate constituents with cases, add notes, tags and profile pictures, and import contacts. · help.ecasework.com, 21 Oct 2026
- Core features
- It combines case records, contacts, email, a diary and file storage, with tools to track issues, deadlines and events. · ecasework.com, 29 Sept 2026
- Documentation
- The help centre contains guides covering login, dashboard, casework, email, people, calendar, files, notifications, billing and security. · help.ecasework.com, 21 Oct 2026
- Email case creation
- Users can automatically create cases by forwarding messages from configured email addresses to their eCasework inbox. · help.ecasework.com, 29 Sept 2026
- Email correspondence
- Messages and replies sent from within a case are automatically added to the case history. · help.ecasework.com, 29 Sept 2026
- Email history
- Emails sent from a case and replies are automatically added to that case's history. · help.ecasework.com, 21 Oct 2026
- Email integration
- Messages sent to an eCasework address can create cases or append updates when a case identifier is placed in the subject. · help.ecasework.com, 21 Oct 2026
- Files
- Users can store photos, letters and other case-related files alongside records. · ecasework.com, 21 Oct 2026
- Founded
- 1989 · ecasework.com, 28 Sept 2026
- Headquarters
- Brixton, London, United Kingdom · ecasework.com, 28 Sept 2026
- Licence
- The reviewed terms describe eCasework as a proprietary SaaS service from Porism Limited and state no open-source licence for the product. · ecasework.com, 21 Oct 2026
- Limit: email handling
- Reviewers reported occasional email-thread ordering problems and fiddly email-update codes. · softwareadvice.com, 21 Oct 2026
- Limit: missing features
- Reviewers requested template letters and emails, envelope printing, stronger name search and additional small features. · capterra.com, 21 Oct 2026
Where eCasework stands on Freedom251
- Public Sector CRM Software#3 of 26