Best Retail CRM Software in 2026
Updated
In short: Zoho CRM is ranked #1 of 26 as of 8 October 2026, ahead of BlueConic and Hightouch. The best-ranked option with a free plan is BlueConic. The lowest first paid tier on this page is Zoho CRM at $14/mo.
For retailers managing customer relationships across sales and marketing, these CRM options can be compared by the capabilities they publish. Compared on campaign automation, customer segmentation and unified shopper profiles, the entries also cover ecommerce and POS integration, loyalty programs and store limits. Free-plan availability and paid-from pricing offer further points of comparison. Zoho CRM, BlueConic and Hightouch are among the named options. Consider which channels and customer workflows matter to your operation, then weigh the listed integrations and engagement features against those needs.
26 retail CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
3 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Zoho CRMWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $14/mo | 6.6 | |
| 2 | BlueConicWeb · Android · iPhone · Extension | Three bars | — | 3 of 6 | Free | 6.4 | |
| 3 | HightouchWeb · API | Two bars | — | 1 of 6 | Free | 6.3 | |
| 4 | Salesforce for RestaurantsWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $25/mo | 5.6 |
| 5 | Aptos RetailWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 6 | Comarch Accounts Payable AutomationWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 7 | OmetriaWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 8 | Treasure AI Composable CDPWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 9 | WebEngageWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 10 | Annex Cloud Loyalty Experience PlatformWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.4 |
| 11 | BluecoreWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.4 |
| 12 | Tealium AudienceStream CDPWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.4 |
| 13 | XenoWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 14 | PangoCDPWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 15 | Veras ReachWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 16 | Eagle Eye AIRAPI | One bar | — | — | 0 of 6 | — | 5.2 |
| 17 | TCS BaNCS for TreasuryAPI | One bar | — | — | 0 of 6 | — | 5.2 |
| 18 | CleverTapWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $85/mo | 5.1 |
| 19 | Comarch Loyalty Marketing PlatformWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 20 | MoEngageWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 21 | Oracle Retail Customer EngagementWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 22 | Lexer CDPWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 23 | OptimoveWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.0 |
| 24 | AntavoWeb · API | One bar | — | — | 1 of 6 | — | 4.9 |
| 25 | CustobarWeb · API | One bar | — | — | 1 of 6 | €548/mo | 4.9 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Unified shopper profiles | Loyalty programs |
|---|---|---|---|---|---|---|---|---|
| 1 | Zoho CRM | 6.6 | Free plan | $14/mo | Yes | 14 /user/mo | — | — |
| 2 | BlueConic | 6.4 | Free plan | Free | — | — | — | — |
| 3 | Hightouch | 6.3 | Free plan | Free | Yes | — | — | — |
| 4 | Salesforce for Restaurants | 5.6 | No | $25/mo | No | — | Yes | Yes |
| 5 | Aptos Retail | 5.5 | No | — | — | — | — | — |
| 6 | Comarch Accounts Payable Automation | 5.5 | No | — | — | — | — | — |
| 7 | Ometria | 5.5 | No | — | — | — | Yes | Yes |
| 8 | Treasure AI Composable CDP | 5.5 | No | — | — | — | — | — |
| 9 | WebEngage | 5.5 | No | — | — | — | — | — |
| 10 | Annex Cloud Loyalty Experience Platform | 5.4 | No | — | — | — | — | — |
| 11 | Bluecore | 5.4 | No | — | — | — | — | — |
| 12 | Tealium AudienceStream CDP | 5.4 | No | — | — | — | — | — |
| 13 | Xeno | 5.4 | No | — | — | — | Yes | Yes |
| 14 | PangoCDP | 5.3 | No | — | — | — | Yes | Yes |
| 15 | Veras Reach | 5.3 | No | — | — | — | Yes | Yes |
| 16 | Eagle Eye AIR | 5.2 | No | — | — | — | — | — |
| 17 | TCS BaNCS for Treasury | 5.2 | No | — | — | — | — | — |
| 18 | CleverTap | 5.1 | No | $85/mo | No | — | — | — |
| 19 | Comarch Loyalty Marketing Platform | 5.1 | No | — | No | — | — | — |
| 20 | MoEngage | 5.1 | No | — | No | — | — | — |
| 21 | Oracle Retail Customer Engagement | 5.1 | No | — | — | — | Yes | Yes |
| 22 | Lexer CDP | 5.0 | No | — | — | — | — | — |
| 23 | Optimove | 5.0 | No | — | — | — | — | — |
| 24 | Antavo | 4.9 | No | — | No | — | — | — |
| 25 | Custobar | 4.9 | No | €548/mo | No | — | Yes | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which retail CRM software is ranked first on Freedom251?
Zoho CRM is ranked #1 of 26 with a score of 6.6. BlueConic is second and Hightouch third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho CRM has the lowest first paid tier we found: $14/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.