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Best Retail CRM Software in 2026

For retailers managing customer relationships across sales and marketing, these CRM options can be compared by the capabilities they publish. Compared on campaign automation, customer segmentation and unified shopper profiles, the entries also cover ecommerce and POS integration, loyalty programs and store limits. Free-plan availability and paid-from pricing offer further points of comparison. Zoho CRM, BlueConic and Hightouch are among the named options. Consider which channels and customer workflows matter to your operation, then weigh the listed integrations and engagement features against those needs.

  1. 1

    BlueConic

    Free plan AndroidAPIExtension+2

    BlueConic brings customer profiles and AI-led growth programs together, with controls for offers and spending. Check the free access limits and request paid pricing to assess fit.

    7.6 Pricing on request Visit site
  2. 2

    Hightouch

    Free plan AndroidAPIiPhone+1
    7.4 Free plan Visit site
  3. 3

    Zoho CRM

    by Zoho CRM
    Free plan AndroidAPIiPhone+1

    Zoho CRM brings sales process tools, integrations, APIs, and mobile access together.

    6.9 Free plan · paid from $14/user/mo (annual) · 15-day trial Visit site
  4. 4

    CleverTap

    by CleverTap
    Free trial AndroidAPIiPhone+1

    CleverTap brings messaging, analytics, experimentation, personalization, and orchestration together across many channels.

    6.4 30-day trial Visit site
  5. 5

    Annex Cloud Loyalty Experience Platform

    Paid AndroidAPIiPhone+1

    Annex Cloud combines loyalty program formats, personalization, rewards, and referrals for enterprise use. Pricing requires contacting the company, so prospective buyers will need to request details.

    6.1 Pricing on request Visit site
  6. 6

    Bluecore

    Paid AndroidAPIiPhone+1

    Bluecore brings audience building, predictive models, and cross-channel campaign triggers into one retail marketing platform.

    6.0 Pricing on request Visit site
  7. 7

    Comarch Loyalty Marketing Platform

    Paid AndroidAPIiPhone+1

    Comarch Loyalty Marketing Platform covers several parts of a loyalty program, from rewards and referrals to automation and customer access. Request pricing to assess the paid offer for your needs.

    5.9 Pricing on request Visit site
  8. 8

    Antavo

    Paid APIWeb

    Antavo combines loyalty rules and promotional offers for programs spanning store and digital channels.

    5.8 Pricing on request Visit site
  9. 9

    Aptos Retail

    Paid AndroidAPIiPhone+1

    Aptos ONE combines store POS with omnichannel workflows, broad configuration and multiple integration methods. Retailers should request pricing and documentation access directly from Aptos.

    5.7 Pricing on request Visit site
  10. 10

    MoEngage

    by MoEngage
    Paid AndroidAPIiPhone+1

    MoEngage brings analytics, personalization, and multiple communication channels into a customer engagement platform.

    5.7 Pricing on request Visit site
  11. 11

    Ometria

    by Ometria
    Paid AndroidAPIiPhone+1

    Ometria brings customer data and campaign delivery together for retail use cases across many channels. Confirm the fit of its integration constraints and request pricing for the required capabilities.

    5.7 Pricing on request Visit site
  12. 12

    Custobar

    Paid APIWeb

    Custobar combines customer data management, segmentation, campaign automation, analytics, and retail integrations.

    5.6 From €548/mo Visit site
  13. 13

    Optimove

    by Optimove
    Paid AndroidAPIiPhone+1

    Choose Optimove if your brand needs customer data, campaign orchestration, and personalization across multiple channels. Look elsewhere if you need a free plan or a fixed published price.

    5.6 Pricing on request Visit site
  14. 14

    Lexer CDP

    Paid APIWeb

    Retail teams looking to unify customer data and activate audiences across connected tools should consider Lexer CDP, particularly if they need implementation or strategic support.

    5.5 Pricing on request Visit site
  15. 15

    Tealium AudienceStream CDP

    Paid AndroidAPIiPhone+1

    AudienceStream brings profile creation, audience activation and consent controls together, with integrations spanning multiple system types.

    5.5 Pricing on request Visit site
  16. 16

    Netcore Customer Engagement

    by Netcore Customer Engagement
    Paid APIWeb

    Netcore Customer Engagement covers multiple channels, campaign tools and journey orchestration, with predictive features reserved for Enterprise.

    5.4 Pricing on request Visit site
  17. 17

    TCS BaNCS for Treasury

    by TCS BaNCS for Treasury
    Paid APISelf-hostedWeb

    TCS BaNCS for Treasury combines bank and corporate treasury functions with analytics, integration, and customization capabilities. Organizations must contact TCS for pricing and services.

    5.4 Pricing on request Visit site
  18. 18

    Treasure AI Composable CDP

    Paid AndroidAPIiPhone+1

    This CDP centers customer data work on an existing warehouse and offers both audience building and activation.

    5.4 Pricing on request · 14-day trial Visit site
  19. 19

    Eagle Eye AIR

    Paid APIWeb

    Retailers with complex, multi-channel loyalty and promotion programs should consider AIR for its core products, real-time connections, and configurable offers.

    5.2 Pricing on request Visit site
  20. 20

    PangoCDP

    Paid Web

    Choose PangoCDP if your marketing work depends on unifying online and offline touchpoints, segmenting customers and automating campaigns.

    5.1 Pricing on request Visit site
  21. 21

    WebEngage

    by WebEngage
    Paid AndroidAPIiPhone+1

    WebEngage brings customer profiles, segmentation, journeys and analytics into a multichannel marketing suite.

    5.1 Pricing on request Visit site
  22. 22

    Veras Reach

    Paid Web

    Veras Reach combines retail CRM, promotions, loyalty, and privacy tools in a web-based suite.

    4.7 Pricing on request Visit site
  23. 23

    Xeno

    Paid Web

    Retailers looking to combine customer profiles, campaign automation, loyalty, and offer management should consider Xeno.

    4.6 Pricing on request Visit site
  24. 24

    Salesforce for Retail

    Paid AndroidiPhoneWeb
    4.5 Pricing on request Visit site
  25. 25

    Oracle Retail Customer Engagement

    Paid Web

    Oracle Retail Customer Engagement combines profile, loyalty, campaign, and segmentation functions with POS and ecommerce connections.

    4.1 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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