Xeno

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Xeno is ranked #13 of 26 in retail CRM software on Freedom251. It runs on Web.

Compared on retail CRM software

Unified shopper profiles: Yes
Loyalty programs: Yes
Campaign automation: advanced
Customer segmentation: advanced
POS integration: Yes
Ecommerce integration: Yes

Best Xeno alternatives

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The record

Product: Xeno describes itself as an AI-powered customer engagement platform built for retailers, combining CRM, loyalty and offers.
CRM: Its CRM consolidates customer information and uses AI-powered personas to identify audience segments.
Campaigns: Xeno says retailers can run personalized campaigns through Facebook, Instagram, WhatsApp and email.
Analytics: The CRM page describes real-time campaign tracking, KPI setting and data-driven marketing insights.
Journeys: The CRM includes automated customer journeys such as welcome journeys and abandoned-cart campaigns.
Loyalty: The loyalty product supports customizable programs, cross-channel redemption and rewards for actions such as referrals, reviews and social sharing.
Offers: Xeno offers a product for creating, managing and distributing targeted retail offers across channels.
Shopify integration: Xeno’s release notes describe a Shopify app that syncs orders, returns and exchanges and supports loyalty, offers and personalized journeys.
Security: Xeno’s privacy policy says customer data is stored on third-party servers in the United States and describes encryption and pseudonymization safeguards.
Data rights: The privacy policy describes rights to request data deletion, correction, restriction of processing and export.
Support: The contact page lists [email protected] for sales queries and provides a contact form for inquiries.
Audience: Xeno describes its CRM and loyalty software as designed for retailers and highlights fashion, beauty, restaurants and food and beverage industries.
Pricing model: A Xeno guide says the company offers performance-based pricing aligned to retailer KPIs such as ROI, incremental revenue or repeat sales.
Company locations: The homepage lists offices in Dubai, Delhi, Mumbai and Bengaluru.

Where it ranks on Freedom251

Best Retail CRM Software in 2026#13 of 26

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Sources

getxeno.com· checked 2 Oct 2026
getxeno.com/crm· checked 2 Oct 2026
getxeno.com/loyalty-software· checked 2 Oct 2026
getxeno.com/offers· checked 2 Oct 2026
updates.getxeno.com· checked 2 Oct 2026
getxeno.com/xeno-privacy-policy· checked 2 Oct 2026
getxeno.com/contact-us· checked 2 Oct 2026
getxeno.com/guides/next-gen-crm· checked 2 Oct 2026
getxeno.com/whitepapers/xeno-next-gen-crm-and-loyal· checked 3 Oct 2026
updates.getxeno.com/staff/shivam-sharma-DwBYf· checked 3 Oct 2026
getxeno.com/get-a-demo· checked 3 Oct 2026