Xeno

Paid Web

What Xeno is

Xeno is a web-based customer engagement platform for retailers that combines customer relationship management, loyalty programs, and offer management. Its CRM builds unified shopper profiles from information such as website behavior, purchase history, and social interactions. AI-powered segmentation identifies audience groups for personalized campaigns, which retailers can run through email, SMS, WhatsApp, Facebook, and Instagram. Campaign tools include real-time tracking, KPI setting, and marketing insights. Automated customer journeys can include welcome journeys and abandoned-cart campaigns.

The loyalty product supports customizable programs, cross-channel redemption, and rewards for actions such as referrals, reviews, and social sharing. Xeno’s offer-management product supports creating and distributing targeted offers across channels, with financial controls. A Shopify app syncs orders, returns, and exchanges and supports loyalty, offers, and personalized journeys. The platform also provides webhooks for events such as orders, with authentication, filtering, and event history for the last 50 events. Xeno describes its pricing as performance-based and aligned with measures such as ROI, incremental revenue, or repeat sales; prospective customers can request a demo. The platform is aimed at retailers, with fashion, beauty, restaurants, and food and beverage among the industries highlighted by the company.

Who it suits

Xeno suits retailers seeking a single platform for customer profiles, segmentation, campaign automation, loyalty, and targeted offers. Its described industries include fashion, beauty, restaurants, and food and beverage, and its Shopify app supports order, return, and exchange syncing.

What it does well

Combines CRM, loyalty programs, and offer management.
AI-powered segmentation supports personalized campaigns.
Automates welcome and abandoned-cart customer journeys.
Loyalty programs support cross-channel redemption and action-based rewards.
Shopify app syncs orders, returns, and exchanges.

What to know first

Pricing is available on request.
The listed platform is web-based.

Getting started

Visit the Xeno website.
Request a demo through the maker’s contact form.
Contact sales at [email protected] for sales queries.
Use the web-based platform.

Verdict

Retailers looking to combine customer profiles, campaign automation, loyalty, and offer management should consider Xeno. The platform is web-based and pricing is on request, with the maker inviting prospective customers to request a demo.

Questions

How much does Xeno cost?

Pricing is on request. Xeno describes its pricing as performance-based and aligned with KPIs such as ROI, incremental revenue, or repeat sales.

What platforms does Xeno support?

The listed platform is web.

Who is Xeno designed for?

Xeno describes its platform as built for retailers and highlights fashion, beauty, restaurants, and food and beverage.

Which campaign channels does Xeno support?

The listed channels are email, SMS, WhatsApp, Facebook, and Instagram.

Does Xeno integrate with Shopify?

Yes. Its Shopify app syncs orders, returns, and exchanges and supports loyalty, offers, and personalized journeys.

What data safeguards and rights does Xeno describe?

Its privacy policy describes encryption and pseudonymization safeguards and says customer data is stored on third-party servers in the United States. It describes rights to request deletion, correction, restriction of processing, and export.

Facts from Xeno's own pages

Analytics: The CRM page describes real-time campaign tracking, KPI setting and data-driven marketing insights. · getxeno.com, 2 Oct 2026
Audience: Xeno describes its CRM and loyalty software as designed for retailers and highlights fashion, beauty, restaurants and food and beverage industries. · getxeno.com, 2 Oct 2026
Automations: Xeno describes automated customer journeys including welcome journeys and abandoned-cart campaigns. · getxeno.com, 3 Oct 2026
Campaign channels: The maker lists email, SMS, WhatsApp, Facebook, and Instagram as communication channels supported by its platform. · getxeno.com, 3 Oct 2026
Campaigns: Xeno says retailers can run personalized campaigns through Facebook, Instagram, WhatsApp and email. · getxeno.com, 2 Oct 2026
Company locations: The homepage lists offices in Dubai, Delhi, Mumbai and Bengaluru. · getxeno.com, 2 Oct 2026
Core offering: The platform combines CRM, loyalty, and offer management. · getxeno.com, 3 Oct 2026
CRM: Its CRM consolidates customer information and uses AI-powered personas to identify audience segments. · getxeno.com, 2 Oct 2026
Customer profiles: Xeno’s CRM unifies customer data from touchpoints including website behavior, purchase history, and social media interactions into customer profiles. · getxeno.com, 3 Oct 2026
Data rights: The privacy policy describes rights to request data deletion, correction, restriction of processing and export. · getxeno.com, 2 Oct 2026
Founded: 2015 · getxeno.com, 28 Sept 2026
Industries: Xeno describes its platform as built for retailers and highlights fashion, beauty, and restaurant industries on its site. · getxeno.com, 3 Oct 2026
Journeys: The CRM includes automated customer journeys such as welcome journeys and abandoned-cart campaigns. · getxeno.com, 2 Oct 2026
Loyalty: The loyalty offering includes tiered rewards, gamification elements, and personalized point redemption options. · getxeno.com, 3 Oct 2026
Offer management: The offer-management solution supports targeted offers, channel distribution, and financial controls. · getxeno.com, 3 Oct 2026
Offers: Xeno offers a product for creating, managing and distributing targeted retail offers across channels. · getxeno.com, 2 Oct 2026
Personalization: Xeno says its AI-powered segmentation identifies audience groups and supports personalized campaigns. · getxeno.com, 3 Oct 2026
Pricing: A Xeno guide says its pricing is performance-based and aligned with KPIs such as ROI, incremental revenue, or repeat sales; it does not state a price. · getxeno.com, 3 Oct 2026
Pricing model: A Xeno guide says the company offers performance-based pricing aligned to retailer KPIs such as ROI, incremental revenue or repeat sales. · getxeno.com, 2 Oct 2026
Product: Xeno describes itself as an AI-powered customer engagement platform purpose-built for retailers. · getxeno.com, 3 Oct 2026
Sales access: The maker invites prospective customers to request a demo through a contact form. · getxeno.com, 3 Oct 2026
Security: A company post states that Xeno is ISO 27001 and SOC 2 certified. · getxeno.com, 3 Oct 2026
Shopify integration: Xeno’s Shopify App syncs orders, returns, and exchanges and supports loyalty and offers at checkout, according to its release notes. · updates.getxeno.com, 3 Oct 2026
Support: The contact page lists [email protected] for sales queries and provides a contact form for inquiries. · getxeno.com, 2 Oct 2026

Where Xeno stands on Freedom251

Retail CRM Software#23 of 25