Instead of Freshdesk
Freshdesk alternatives
Freshdesk brings customer support into one workspace with a shared inbox, SLA management, help center, customer portal and ticket automation. It accepts web chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms and support portals. Teams get role-based permissions, SAML single sign-on, JWT authentication, multilingual support and Freddy AI features, including 500 AI Agent sessions and Copilot translation in 60+ languages. The free program covers one or two agents for six months, while paid plans start at $19 per agent monthly with annual billing. Higher plans add custom reporting, advanced ticketing, approval workflows and enterprise security controls.
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Chatwoot
by ChatwootFree plan Open source AndroidAPIiPhone+3Open-source, omnichannel chat support — Chatwoot adds open-source deployment, Android and iOS apps, visitor tracking and website chat alongside live-agent chat.
Free plan · paid from $19/mo (annual) · 15-day trial Visit site - 2
Odoo Helpdesk
Free plan AndroidAPIiPhone+4Teams wanting broad deployment and Odoo ticket channels — Odoo Helpdesk supports Android, iOS, Linux, Windows and self-hosting, with tickets from email, website forms and live chat.
Free plan Visit site - 3
Vtiger Help Desk
by Vtiger Help DeskFree plan AndroidAPIiPhoneLower-cost ticketing with core help desk tools — Vtiger matches Freshdesk’s core inbox, SLA, portal and automation tools at a lower paid starting price, with Android and iOS apps.
Free plan · paid from $12/user/mo (annual) · 15-day trial Visit site - 4
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Help Scout
by Help ScoutFree plan APITeams preferring a simple support platform — Help Scout offers Freshdesk’s shared inbox, SLA, help center, portal and automation features at a higher per-user starting price.
Free plan · paid from $25/user/mo · 15-day trial Visit site - 6
Znuny
by ZnunyFree plan APILinuxSelf-hosted+1Free, self-hosted help desk deployments — Znuny is free and supports Linux, web and self-hosted deployments while retaining inbox, SLA, portal and automation tools.
Free plan Visit site - 7
FreeScout
Free plan AndroidAPIiPhone+2Free open-source shared inbox support — FreeScout is free, open source and self-hosted, centralizing email, WhatsApp, Telegram, Facebook, Slack and Live Chat conversations.
Free plan Visit site - 8
AgentDesk
Free plan APISelf-hostedWeb - 9
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SparrowDesk
Free plan AndroidAPIExtension+2 - 11
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Hiver
Free plan API - 13
YundaDesk
Free plan AndroidAPIWeb - 14
HubSpot Live Chat
Free plan AndroidiPhoneWeb - 15
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DigitalGenius
Paid AndroidAPIiPhone+1 - 19
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Cresta
Paid APIExtensionWeb - 23
Gobot
Free trial Web - 24
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Helpshift
Paid AndroidAPIiPhone+1 - 26
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Forethought Solve
Paid APIWeb - 28
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ProxyLink
Free trial Web - 30
Alternatives can suit teams that need different pricing, deployment or device coverage. Freshdesk’s platform listing is API, and its paid plans charge per agent, which may not fit every budget. The options below include free and open-source help desks, mobile apps, self-hosting, lower starting prices and channels such as Telegram or Slack. Compare the conversations you handle, the platforms your staff use and whether shared inboxes, SLAs, portals and automation are essential. Also consider included seats, annual billing, free-plan limits and trial length before moving support work.
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