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Medallia alternatives

Medallia Experience Cloud helps enterprises turn customer and employee experience signals into business actions. It combines surveys, voice, chat, web behavior, social, employee and video feedback, then analyzes structured and unstructured data with AI-powered themes and root-cause analysis. Alerts, case management, role-based reporting and closed-loop workflows support follow-up, while integrations, APIs, ETL, mobile access and extensive security controls support larger programs. Its scope covers customer experience, employee experience, contact centers and market research.

  1. 1

    PostHog

    by PostHog
    Free plan AndroidAPIiPhone+5

    Product teams needing event and session analytics — PostHog adds event tracking, conversion funnels and session recordings, while Medallia centers on broad experience feedback and workflows.

    Free plan Visit site
  2. 2

    Zoho Apptics

    Free plan AndroidAPIiPhone+4

    App developers tracking performance and engagement — Zoho Apptics adds crash reporting, remote configuration, app ratings and retention analysis rather than Medallia’s enterprise experience programs.

    Free plan Visit site
  3. 3

    Matomo

    by Matomo
    Free plan APISelf-hosted

    Website owners needing privacy-focused analytics options — Matomo focuses on event, funnel, session-recording and ecommerce tracking, not Medallia’s customer and employee feedback workflows.

    Free plan · paid from €230/mo (annual) · 21-day trial Visit site
  4. 4

    Jetpack Stats

    Free plan AndroidAPIiPhone+1

    WordPress publishers monitoring audience and content — Jetpack Stats reports website visitors, referrals, content performance and engagement, unlike Medallia’s multi-channel experience management.

    Free plan Visit site
  5. 5

    Mixpanel

    by Mixpanel
    Free plan AndroidAPIExtension+2

    Teams analyzing digital product behavior — Mixpanel emphasizes event tracking, funnels, session recordings and ecommerce analytics instead of Medallia’s survey-led experience programs.

    Free plan · paid from $120/mo (annual) Visit site
  6. 6

    Amplitude

    by Amplitude
    Free plan AndroidAPIExtension+3

    Organizations wanting broad product analytics coverage — Amplitude provides event, funnel, session-recording and ecommerce analytics, while Medallia adds cross-audience feedback workflows and experience programs.

    Free plan · paid from $0/mo Visit site
  7. 7

    Heap

    by Heap
    Free plan AndroidAPIiPhone+2

    Teams capturing detailed digital user behavior — Heap combines event tracking, funnels, session recordings and ecommerce analytics with API access, rather than Medallia’s feedback and case workflows.

    Free plan Visit site
  8. 8

    Convin

    Free plan AndroidAPIiPhone+1
    7.6 Pricing on request Visit site
  9. 9

    MaestroQA

    Free plan APIExtensionMac+2
    7.3 Pricing on request Visit site
  10. 10

    Scorebuddy Conversation Analytics

    Free plan APIWeb
    6.8 Pricing on request · 14-day trial Visit site
  11. 11

    Amazon Connect

    Free trial AndroidAPIiPhone+1
    6.6 Free plan Visit site
  12. 12

    Enthu.AI

    Free trial Web
    6.0 14-day trial Visit site
  13. 13

    Analyza

    Paid APIWeb
    5.8 Pricing on request Visit site
  14. 14

    CallMiner Eureka

    Paid APIWeb
    5.7 Pricing on request Visit site
  15. 15

    Five9 Interaction Analytics

    Paid APIWeb
    5.6 Pricing on request Visit site
  16. 16

    Daisee

    Paid Web
    5.5 From $99/mo Visit site
  17. 17

    Joulica Contact Center Analytics

    Paid APIWeb
    5.5 Pricing on request · 30-day trial Visit site
  18. 18

    Level AI Contact Center Analytics

    Paid APIWeb
    5.5 Pricing on request Visit site
  19. 19

    Oryx QA

    Free trial Web
    5.3 Pricing on request Visit site
  20. 20

    Hear

    Paid APIWeb
    5.2 Pricing on request Visit site
  21. 21

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  22. 22

    Observe.AI Conversation Intelligence

    Paid Web
    5.2 Pricing on request Visit site
  23. 23

    Xdroid Customer Interaction Intelligence Platform

    Paid APISelf-hostedWeb
    5.2 Pricing on request Visit site
  24. 24

    ASAPP Interaction Intelligence

    Paid
    5.1 Pricing on request Visit site
  25. 25

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb
    5.1 Pricing on request Visit site
  26. 26

    QEval

    Paid Web
    5.0 Pricing on request Visit site
  27. 27

    Squaretalk Contact Center Analytics

    by Squaretalk Contact Center Analytics
    Paid Windows
    5.0 From $25/user/mo (annual) Visit site
  28. 28

    EvaluAgent

    Paid Web
    4.9 Visit site
  29. 29

    Genesys Cloud Quality Management

    Paid Web
    4.8 From $75/user/mo (annual) Visit site
  30. 30

    Omind AIQMS

    Paid
    4.7 Pricing on request Visit site
  31. 31

    Verint Interaction Analytics

    Paid
    4.7 Pricing on request Visit site

Readers may seek a different fit because Medallia is paid with pricing on request, and its platform centers on Android, iOS, API and web access. The alternatives below concentrate on product, app or website analytics rather than broad experience management. Compare the signals you need, whether event and funnel analysis matters more than surveys and case workflows, and which platforms your team uses. Free plans, trials, retention limits and starting prices can also change the practical choice. A focused analytics product may simplify one job, but it may not provide Medallia’s cross-audience feedback programs or enterprise workflow coverage.

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