Best Customer Onboarding Software in 2026
Updated
In short: Pendo Analytics is ranked #1 of 31 as of 5 October 2026, ahead of Stonly and Driver.js. The best-ranked option with a free plan is Stonly. The lowest first paid tier on this page is CheckFlow at $0.75/mo.
Choosing customer onboarding software means looking at how it helps customers get oriented and how teams can follow their progress. Compare guided tours and onboarding checklists for ways to shape early steps, then consider customer segmentation if different audiences need different paths. Completion analytics and a resource center add measures of progress and self-service materials. API access, free-plan availability, and paid-from pricing round out the criteria. The entries include Pendo Analytics, Stonly, and Driver.js, among others; weigh their listed features against the onboarding work you need to support.
31 customer onboarding software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
8 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Pendo AnalyticsWeb · Android · iPhone · API | Three bars | — | 3 of 6 | Free | 6.6 | |
| 2 | StonlyWeb · Android · iPhone | Three bars | — | 3 of 6 | Free | 6.6 | |
| 3 | Driver.jsWeb · Android · iPhone | Three bars | — | 3 of 6 | Free | 6.5 | |
| 4 | WakelineWeb · Android · iPhone · Extension | Three bars | — | 3 of 6 | $41/mo | 6.5 | |
| 5 | BaltuWeb | Two bars | — | 1 of 6 | $49/mo | 6.4 | |
| 6 | DockWeb · API · Extension | Two bars | — | 1 of 6 | $350/mo | 6.4 | |
| 7 | FlookWeb · Extension | Two bars | — | 1 of 6 | $39/mo | 6.4 | |
| 8 | StepBeamWeb · API | Two bars | — | 1 of 6 | $10.33/mo | 6.4 | |
| 9 | UsertourWeb · Self-hosted · API | One bar | — | — | 1 of 6 | $59/mo | 5.4 |
| 10 | ArrowsWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 11 | Guide.jsWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 12 | Gainsight PXWeb · Windows · Android · iPhone · API | Two bars | — | — | 4 of 6 | — | 5.2 |
| 13 | AppcuesWeb · Android · iPhone · API · Extension | Two bars | — | — | 3 of 6 | — | 5.1 |
| 14 | GUIDEcxWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 15 | HelpHeroWeb · API · Extension | One bar | — | — | 1 of 6 | $45.83/mo | 5.1 |
| 16 | Product FruitsWeb · iPhone · API · Extension | One bar | — | — | 2 of 6 | $111/mo | 5.1 |
| 17 | RocketlaneWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $49/mo | 5.1 |
| 18 | UserpilotWeb · Android · iPhone · API · Extension | Two bars | — | — | 3 of 6 | $299/mo | 5.1 |
| 19 | ChameleonWeb · API | One bar | — | — | 1 of 6 | $104.17/mo | 5.0 |
| 20 | CheckFlowWeb · API | One bar | — | — | 1 of 6 | $0.75/mo | 5.0 |
| 21 | FrigadeWeb · Self-hosted · API | One bar | — | — | 1 of 6 | $1,000/mo | 5.0 |
| 22 | Intro.jsWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 23 | OnRampWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 24 | ShepherdWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 25 | StepprWeb · API | One bar | — | — | 1 of 6 | $29/mo | 5.0 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Guided tours | Onboarding checklists |
|---|---|---|---|---|---|---|---|---|
| 1 | Pendo Analytics | 6.6 | Free plan | Free | No | — | — | — |
| 2 | Stonly | 6.6 | Free plan | Free | Yes | — | — | Yes |
| 3 | Driver.js | 6.5 | Free plan | Free | Yes | — | — | — |
| 4 | Wakeline | 6.5 | Free plan | $41/mo | Yes | — | — | — |
| 5 | Baltu | 6.4 | Free plan | $49/mo | Yes | — | Yes | Yes |
| 6 | Dock | 6.4 | Free plan | $350/mo | Yes | — | — | — |
| 7 | Flook | 6.4 | Free plan | $39/mo | Yes | — | Yes | No |
| 8 | StepBeam | 6.4 | Free plan | $10.33/mo | Yes | — | — | — |
| 9 | Usertour | 5.4 | No | $59/mo | Yes | — | — | — |
| 10 | Arrows | 5.3 | No | — | — | — | — | — |
| 11 | Guide.js | 5.3 | No | — | — | — | — | — |
| 12 | Gainsight PX | 5.2 | No | — | No | — | — | — |
| 13 | Appcues | 5.1 | No | — | No | — | — | Yes |
| 14 | GUIDEcx | 5.1 | No | — | No | — | — | — |
| 15 | HelpHero | 5.1 | No | $45.83/mo | No | — | — | — |
| 16 | Product Fruits | 5.1 | No | $111/mo | No | — | — | Yes |
| 17 | Rocketlane | 5.1 | No | $49/mo | No | — | — | — |
| 18 | Userpilot | 5.1 | No | $299/mo | No | — | — | Yes |
| 19 | Chameleon | 5.0 | No | $104.17/mo | No | — | — | Yes |
| 20 | CheckFlow | 5.0 | No | $0.75/mo | No | 9 /user/mo | — | — |
| 21 | Frigade | 5.0 | No | $1,000/mo | Yes | — | — | Yes |
| 22 | Intro.js | 5.0 | No | — | Yes | — | — | — |
| 23 | OnRamp | 5.0 | No | — | No | — | Yes | Yes |
| 24 | Shepherd | 5.0 | No | — | Yes | — | — | — |
| 25 | Steppr | 5.0 | No | $29/mo | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer onboarding software is ranked first on Freedom251?
Pendo Analytics is ranked #1 of 31 with a score of 6.6. Stonly is second and Driver.js third.
How many of these have a free plan?
8 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, CheckFlow has the lowest first paid tier we found: $0.75/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.