Userpilot

What Userpilot is

Userpilot helps product, UX, and customer success teams shape in-app experiences and understand how people use their products. Its no-code tools cover product tours, onboarding checklists, walkthroughs, tooltips, and modals, while analytics track funnels, feature adoption, and cohorts without SQL. Teams can trigger NPS, CES, CSAT, and custom surveys in response to user behaviour, then review session recordings of clicks and scrolls, filtered by segment or funnel step. AI Agent Lia can answer questions about product data, examine feedback, and build guides from a prompt.

Userpilot supports web installation through JavaScript, Segment, or Google Tag Manager. Its Mobile SDK provides native engagement on iOS and Android and also supports React Native, Flutter, .NET, Cordova, and Capacitor. Listed integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs, as well as Segment and Google Tag Manager. Starter costs $299 a month and includes up to 2,000 MAU, 10 segments, three seats, and one-year data retention. A 14-day trial is available; there is no free plan. Userpilot states that it has SOC 2 Type II certification and supports GDPR and HIPAA compliance.

Who it suits

Userpilot suits product, UX, and customer success teams at SaaS startups or large enterprises that want to build in-app guidance and measure adoption. It is also a fit for teams needing mobile engagement, behaviour-triggered surveys, or session replay alongside product analytics.

Limits

The $299 a month Starter plan allows up to 2,000 MAU, 10 segments, three seats, and one-year data retention. Growth at $849 a month raises those limits to 100,000 MAU, unlimited segments, 15 seats, and three-year data retention.

Getting started

1. Open userpilot.com and choose the 14-day trial.
2. Install on the web through JavaScript, Segment, or Google Tag Manager.
3. For native mobile engagement, use the Mobile SDK for iOS or Android.
4. Choose a plan: Starter is $299 a month; Growth is $849 a month.
5. Use the no-code builder to create tours, checklists, or other in-app experiences.

Verdict

Choose Userpilot if your team wants no-code in-app guidance paired with product analytics, surveys, and session replay. It also covers native mobile engagement and a broad set of integrations. Look elsewhere if you need a free plan or if Starter's MAU, segment, or seat limits are too restrictive.