Stonly
Stonly is a customer-service knowledge platform for interactive guides, articles, knowledge bases, and AI features. Its guides combine sequential instructions with choices, letting customers or employees follow paths relevant to their situation. Teams can place guides on web pages, help centers, and web or mobile apps using no-code triggers. The knowledge base combines articles and guides with analytics, versioning, rights management, and multimedia. AI Answers draws on structured content to respond to questions, surface relevant guides, and support multi-step automated resolutions. Listed integrations include Zendesk, Salesforce, Freshworks, ServiceNow, Slack, Google Drive, Notion, and Zapier. Stonly also lists onboarding checklists, product tours, walkthroughs, mobile app support, and localization. New accounts receive a 14-day Small Business trial and then move to Basic without charge if they do not upgrade. Basic lists 400 guide views per month, five published guides, one language, and one team member; Small Business lists 4,000 guide views and five team members. Stonly says it will upgrade accounts if monthly guide views exceed the plan limit for two consecutive months, with advance email notice.
Who it is for
Stonly suits customer-service teams creating guidance for customers, support representatives, or AI-assisted case resolution. Its no-code triggers and mobile app support fit teams delivering guides across web and mobile experiences.
What is good
- Guides offer step-by-step directions with user choices.
- No-code triggers embed guides in web and mobile apps.
- Knowledge base includes versioning and rights management.
- AI Answers can surface guides and support multi-step resolutions.
- Lists integrations with Zendesk, Salesforce, and Slack.
What to know first
- Basic lists one language and one team member.
- Basic includes 400 guide views per month.
- Two consecutive months above a view limit can trigger an upgrade.
Verdict
Stonly combines interactive help content with knowledge management and AI Answers. Its trial rolls into Basic without a charge if the account is not upgraded, while guide-view limits and plan capacities are worth checking.
Stonly plans and pricing
All plansCompared on knowledge base software
- Free plan
- Yes
- Onboarding checklists
- Yes
