Gainsight PX

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What Gainsight PX is

Gainsight PX helps product teams understand how people use a product and guide them toward key actions. Its analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, and audience segmentation. Teams can use these findings to examine adoption risks and points of friction. Engagement tools include personalized in-app guides, other in-app engagements, email engagements, and an In-App Hub knowledge center bot. PX also supports targeted in-app NPS, CSAT, and CES surveys, with feedback analysis. Gainsight says the product supports web, mobile, and desktop, including native iOS and Android, React Native, and Windows desktop. C# and Java SDKs are available for custom desktop apps. Integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS. The REST API works with users, accounts, and events, can create custom events, and can retrieve historical event data for up to 190 days per call. PX has Essentials and Enterprise packages. It is paid, with pricing available on request, and a free trial is available. Web setup requires developer assistance to add the PX tag and code the identify call; analytics and engagements depend on those steps.

Who it suits

PX suits teams that need product usage and adoption analysis alongside in-product guidance and feedback surveys. It can support products across web, mobile, and desktop, including teams with custom desktop apps using its C# or Java SDKs.

What it does well

Combines usage visualizations with activation, path, and funnel analysis.
Supports targeted NPS, CSAT, and CES surveys.
Offers personalized in-app guides and email engagements.
Supports web, mobile, and desktop runtimes.
REST API can create custom events and retrieve historical event data.
Lists integrations including Segment, Slack, Zendesk, and Salesforce.

What to know first

There is no free plan.
Pricing is available on request.
Web installation requires developer assistance for the tag and identify call.
Essentials excludes multiple Knowledge Center bots and enterprise security features.

Limits

Both listed packages include 1K events per MAU per month and 36-month data retention. Essentials includes one product tag and up to three additional tags, while Enterprise includes one product tag and up to 30 additional tags; Enterprise also adds enterprise security features.

Plans

Plan	Billed and limits	Price
PX Essentials	1K events per MAU/month · 1 product tag included · up to 3 additional tags · 36-month data retention · up to 100K emails/month, extendable	On request
PX Enterprise	1K events per MAU/month · 1 product tag included · up to 30 additional tags · 36-month data retention · up to 500K emails/month, extendable · enterprise security features	On request

As gainsight.com lists them, read 30 Sept 2026. The maker's own page has the final word.

Getting started

Visit the Gainsight PX product website.
Request pricing for PX Essentials or PX Enterprise.
Start a free trial.
Ask a developer to install the PX tag and code the identify call for web use.

Verdict

Choose Gainsight PX if your team needs product analytics, user guidance, and targeted feedback in one product. Consider the setup effort and request-based pricing when deciding whether it fits your team.

Questions

Does Gainsight PX have a free plan?

No. A free trial is available.

How much does Gainsight PX cost?

Pricing is available on request.

Which platforms does it support?

Gainsight says PX supports web, mobile, and desktop, including native iOS and Android, React Native, and Windows desktop.

What integrations are listed?

They include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS.

What does the REST API do?

It can access users, accounts, and events, create custom events, and retrieve historical event data for up to 190 days per call.

What is needed for web setup?

Developer assistance is needed to install the PX tag and code the identify call. Analytics and engagements do not function without them.

Facts from Gainsight PX's own pages

Analytics capabilities: The product page describes path and funnel analysis, feature instrumentation, segmentation, and analysis of adoption risks and friction points. · gainsight.com, 30 Sept 2026
API: The PX REST API can access users, accounts, and events, create custom events, and fetch historical event data; its documentation states a maximum historical date range of 190 days per call. · px-apidocs.gainsight.com, 30 Sept 2026
Founded: 2009 · gainsight.com, 28 Sept 2026
Free trial: Gainsight offers a PX trial signup page, but the opened page does not state the trial duration. · gainsight.com, 30 Sept 2026
Headquarters: San Francisco, California, USA · gainsight.com, 28 Sept 2026
In-app engagement: PX supports personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. · support.gainsight.com, 30 Sept 2026
Integrations: PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations. · support.gainsight.com, 30 Sept 2026
Plan differences: The package comparison lists multiple Knowledge Center bots, advanced enterprise integrations, cross-tag tracking, and enterprise security as Enterprise features unavailable in Essentials. · support.gainsight.com, 30 Sept 2026
Pricing: Gainsight’s pricing page directs PX buyers to request pricing and does not display a price. · gainsight.com, 30 Sept 2026
Product analytics: Gainsight PX provides product analytics, usage visualizations, and activation tracking to help teams understand user behavior and product adoption. · support.gainsight.com, 30 Sept 2026
Security: Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols. · gainsight.com, 30 Sept 2026
Setup requirement: The web installation guide says developer assistance is needed to install the PX tag and code the identify call, and that analytics and engagements do not function without them. · support.gainsight.com, 30 Sept 2026
Support: PX support is available through in-product feedback, email, the PX Community, and the Help Center. · support.gainsight.com, 30 Sept 2026
Supported runtimes: Gainsight says PX supports web, mobile, and desktop, including native iOS, Android, React Native, and Windows desktop, with C# and Java SDKs for custom desktop apps. · gainsight.com, 30 Sept 2026
Surveys: PX offers in-app surveys, including NPS, CSAT, and CES surveys, with targeting and feedback analysis. · gainsight.com, 30 Sept 2026