Freedom251 › Customer Analytics Software
Pendo Analytics
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Novus | open beta · no MAU limit during beta · continuous product monitoring · Slack recommendations · AI-generated PRs · GitHub auto-instrumentation | Free |
| Free | 500 monthly active users · product analytics · in-app guides · Pendo-branded roadmaps · Pendo-branded NPS surveys · unlimited web and mobile app keys | Free |
| Core | custom MAU volume · product analytics · in-app guides · session replay | On request |
| Base | custom MAU volume · product analytics · in-app guides | On request |
| Ultimate | custom MAU volume · product analytics · in-app guides · session replay · sentiment surveys · journey orchestration · Listen · Data Sync | On request |
As pendo.io lists them, read 14 Oct 2026. The maker's own page has the final word.
Facts from Pendo Analytics's own pages
- AI analytics
- Leo answers natural-language questions using live Pendo product data, while the public MCP server exposes analytics to compatible AI tools. · pendo.io, 14 Oct 2026
- AI assistant and API
- Leo answers natural-language questions using live Pendo data, and Pendo’s public MCP server can query analytics and product objects from AI tools. · pendo.io, 30 Sept 2026
- AI tagging
- AI tagging reads routing and DOM structure to identify pages and features without manual tagging. · pendo.io, 14 Oct 2026
- Analytics tools
- Its analytics functions include Data Explorer, paths, funnels, workflows, retention analysis, behavioral insights, and Product Engagement Score. · pendo.io, 30 Sept 2026
- Automatic capture
- Pendo says installation starts collecting app and user data without manual event tagging. · pendo.io, 14 Oct 2026
- Browser requirements
- The Pendo application supports current Edge, Chrome, Firefox and Safari; the Visual Design Studio is not supported on current Safari versions. · support.pendo.io, 14 Oct 2026
- Cloud hosting
- Pendo hosts and processes application data in a managed, multi-tenant Google Cloud SaaS/PaaS environment. · support.pendo.io, 14 Oct 2026
- Company facts
- LinkedIn identifies Pendo.io as a privately held software-development company founded in 2013, headquartered in Raleigh, North Carolina, with 501–1,000 employees. · linkedin.com, 14 Oct 2026
- Company ownership and funding
- Crunchbase lists Pendo as private, with 13 funding rounds, 501–1,000 employees and investors including J.P. Morgan and Thoma Bravo. · crunchbase.com, 14 Oct 2026
- Dashboards
- The product provides collaborative dashboards combining quantitative and qualitative data. · pendo.io, 14 Oct 2026
- Data collection
- Default collection includes page views, clicks, focus events, visitor/account metadata and, when enabled, DOM-based session replay with masking controls. · support.pendo.io, 14 Oct 2026
- Data Explorer
- Data Explorer lets users build analyses of actions, segments and behavior over time. · pendo.io, 14 Oct 2026
- Documentation and support
- Pendo provides a Help Center, developer documentation, API references, SDK release notes, Academy training, certification and community forums. · support.pendo.io, 14 Oct 2026
- Founded
- 2013 · pendo.io, 28 Sept 2026
- Free trial
- Pendo says its 30-day free trial provides access to the platform’s analytics, in-app guides, feedback, journey orchestration, and more. · pendo.io, 30 Sept 2026
- Headquarters
- Raleigh, North Carolina, United States · pendo.io, 28 Sept 2026
- Historical data
- Pendo says it captures historical behavior from installation, allowing teams to tag pages and features later and still analyze earlier behavior. · pendo.io, 30 Sept 2026
- Installation methods
- Implementations use a JavaScript install script, the Pendo Launcher browser extension or a mobile SDK. · support.pendo.io, 14 Oct 2026
- Integrations
- Pendo lists 51 integrations, including Salesforce, Segment, Slack, Snowflake, Tableau, Jira, Zendesk, HubSpot, Marketo and Webhooks. · pendo.io, 14 Oct 2026
- Intended users
- Pendo says organizations from Fortune 500 companies to B2B technology startups, educational institutions, and healthcare systems use its products to increase software adoption. · pendo.io, 30 Sept 2026
- Licence
- Pendo is a proprietary commercial service; its site reserves all rights to Pendo.io, Inc. trademarks and product materials. · pendo.io, 14 Oct 2026
- Limit: guide builder
- Review summaries cite missing simultaneous editing and folder organization, plus a guide-builder interface that can feel unintuitive. · trustradius.com, 14 Oct 2026
- Limit: learning and price
- Trustpilot reviewers describe the product as difficult to learn and expensive, with repetitive setup for guides. · trustpilot.com, 14 Oct 2026
- Limit: reporting
- Reviewers request better charting, sorting, dashboard organization and more flexible comparison reporting. · trustradius.com, 14 Oct 2026
Where Pendo Analytics stands on Freedom251
- Customer Analytics Software#8 of 25
- Funnel Analytics#9 of 27
- Product Analytics Tools#19 of 45