HelpHero
What HelpHero is
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It lets teams build multi-step product tours that highlight interface elements across pages, with text that can use user properties. Onboarding checklists track task progress, while hotspots show contextual tooltips or feature prompts after a click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interaction and step completion; plans also include drill-down analysis and A/B testing. HelpHero installs on a website using a JavaScript snippet added directly or through Google Tag Manager or WordPress. It supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. Web-based mobile and tablet apps are supported, but native mobile apps are not. Customers can access tours through the HelpHero Messenger app in Intercom Messenger. Plans start at $55 a month for up to 1,000 MAU, with a 14-day trial and no free plan. If usage exceeds 120% of the account’s MAU limit without an upgrade, tours pause until the next billing cycle.
Who it suits
HelpHero suits SaaS product, customer success, and growth teams that want to guide users through web app workflows with tours, checklists, and contextual prompts. It is also suited to teams that need to target onboarding paths by user properties or browser and device details.
What it does well
- Build multi-step tours that span pages and highlight interface elements.
- Use checklists to track onboarding task progress.
- Trigger contextual prompts on click or hover.
- Target tours by language, device, browser, and user properties.
- Analytics include tour interaction, step completion, drill-downs, and A/B testing.
- Install through a JavaScript snippet, Google Tag Manager, or WordPress.
What to know first
- There is no free plan.
- Native mobile apps are not supported.
- Tours pause after usage exceeds 120% of the MAU limit without an upgrade.
- The lowest listed plan costs $55 a month.
Limits
The lowest listed plan costs $55 a month and covers up to 1,000 MAU. If an account passes 120% of its MAU limit and the customer has not upgraded, HelpHero pauses tours until the next billing cycle.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Up to 2,500 MAU | $115 per month · up to 2,500 MAU · all standard and advanced features | $115 a month |
| Up to 2,500 MAU | $1,150 a year · up to 2,500 MAU · all standard and advanced features | $1,150 a year |
| Up to 5,000 MAU | $179 per month · up to 5,000 MAU · all standard and advanced features | $179 a month |
| Up to 5,000 MAU | $1,790 a year · up to 5,000 MAU · all standard and advanced features | $1,790 a year |
| Up to 10,000 MAU | $249 per month · up to 10,000 MAU · all standard and advanced features | $249 a month |
| Up to 10,000 MAU | $2,490 a year · up to 10,000 MAU · all standard and advanced features | $2,490 a year |
| Up to 20,000 MAU | $299 per month · up to 20,000 MAU · all standard and advanced features | $299 a month |
| Up to 20,000 MAU | $2,990 a year · up to 20,000 MAU · all standard and advanced features | $2,990 a year |
The first 8 of 10 plans, as helphero.co lists them, read 3 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Open helphero.co and start the 14-day trial.
- Choose a paid plan based on its monthly active user limit.
- Add HelpHero’s JavaScript snippet to your website directly, through Google Tag Manager, or through WordPress.
- Build tours, checklists, or hotspots for your onboarding flows.
- Target tours by language, device, browser, or custom user properties.
Verdict
Choose HelpHero if your team needs targeted onboarding tours, task checklists, and contextual prompts for HTML-based apps. Its 14-day trial offers a way to try the paid service, which starts at $55 a month for up to 1,000 MAU. Look elsewhere if you need native mobile app support or a free plan.
Questions
How much does HelpHero cost?
The listed plans start at $55 a month for up to 1,000 MAU. Other listed tiers are $115 a month for 2,500 MAU, $179 a month for 5,000 MAU, $249 a month for 10,000 MAU, and $299 a month for 20,000 MAU.
Does HelpHero have a free plan or trial?
There is no free plan. A 14-day trial is available.
Which platforms and apps does HelpHero support?
HelpHero supports web and works with HTML-based client-side and server-side apps. It supports Chrome, Firefox, Safari, and Edge, including web-based mobile and tablet apps; native mobile apps are not supported.
How is HelpHero installed?
Install it on a website with a JavaScript snippet, added directly or through Google Tag Manager or WordPress.
Does HelpHero integrate with Intercom?
The HelpHero Messenger app lets customers access HelpHero tours through Intercom Messenger.
What happens when an account exceeds its MAU limit?
If usage exceeds 120% of the account’s MAU limit and the customer has not upgraded, HelpHero pauses tours until the next billing cycle.
Facts from HelpHero's own pages
- Analytics
- Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing. · helphero.co, 3 Oct 2026
- Audience targeting
- Tours can be targeted using language, device, browser, and custom user properties, with different pathways based on user properties. · helphero.co, 3 Oct 2026
- Browser and app compatibility
- It supports Chrome, Firefox, Safari, and Edge and works with HTML-based client-side and server-side apps. · helphero.co, 3 Oct 2026
- Checklists and hotspots
- Checklists track onboarding task progress, while hotspots provide contextual tooltips or feature prompts triggered by click or hover. · helphero.co, 3 Oct 2026
- Hosting and data location
- Production services run on Google Cloud, and user content is stored in Google Cloud US regions using MongoDB Atlas. · helphero.co, 3 Oct 2026
- Installation
- HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress. · helphero.co, 3 Oct 2026
- Integration
- The HelpHero Messenger app lets customers access HelpHero tours through Intercom Messenger. · helphero.co, 3 Oct 2026
- Mobile limitation
- HelpHero works in web-based mobile and tablet apps but does not support native mobile apps. · helphero.co, 3 Oct 2026
- Plan limit
- When an account exceeds 120% of its MAU limit, HelpHero pauses its tours until the next billing cycle if the customer has not upgraded. · helphero.co, 3 Oct 2026
- Product
- HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. · helphero.co, 3 Oct 2026
- Product tours
- It creates multi-step walkthroughs that highlight interface elements, span pages, and can include user properties in the text. · helphero.co, 3 Oct 2026
- Security
- HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers. · helphero.co, 3 Oct 2026
- Security testing
- HelpHero says independent third-party specialists have tested its systems and processes, alongside ongoing in-house security maintenance. · helphero.co, 3 Oct 2026
- Support
- HelpHero lists email, chat, and conference-call support, with comprehensive documentation. · helphero.co, 3 Oct 2026
Where HelpHero stands on Freedom251
- In App Messaging#10 of 21
- Onboarding Bots#15 of 27
- Product Adoption Software#19 of 32
- Software Tutorials#17 of 28
- Customer Onboarding Software#19 of 31
- User Onboarding Software#19 of 30