Instead of Stept
Stept alternatives
Stept brings together customer-support work that might otherwise sit in separate tools: its AI agent answers from company documents, guides visitors through a product interface and can take page actions with explicit permission. Teams can set the agent’s persona and model, put approval gates around sensitive tools, and use a shared inbox with assignments, SLAs, macros and team notes. It also includes a help center, product tours and automation, with self-hosting available on a free MIT-licensed plan and unlimited seats. Cloud is shown at $19 per seat per month, though Cloud pricing is described as upcoming and free during early access.
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ChatbotX
by ChatbotXFree plan Open source Self-hostedSelf-hosted visual chatbot building — ChatbotX offers a visual flow builder and chatbot generation, while Stept adds a shared inbox, product tours and customer-support automation.
Free plan · paid from $29/mo · 14-day trial Visit site - 2
Amazon Lex
Free plan AndroidAPIiPhone+1Voice and text conversational interfaces — Amazon Lex adds speech recognition and voice interactions, while Stept focuses on customer support with a shared inbox and product tours.
From $0.00 Visit site - 3
IBM watsonx Assistant
by IBM watsonx AssistantFree plan APISelf-hostedWebMultichannel bot building with handoff — IBM watsonx Assistant offers visual bot building and human handoff, while Stept also includes a shared inbox, product tours and automation.
Free plan · 30-day trial Visit site - 4
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Chatbase
by ChatbaseFree plan AndroidAPIiPhone+1Knowledge-based bots with human handoff — Chatbase offers knowledge-base answers and human handoff without a visual flow builder, while Stept adds a shared inbox and product tours.
Free plan · paid from $40/mo · 7-day trial Visit site - 7
Manychat
by ManychatFree plan AndroidiPhoneWebVisual bot building across mobile and web — Manychat combines visual bot building and knowledge-base answers, while Stept adds a shared inbox, product tours and self-hosting.
Free plan · 14-day trial Visit site - 8
AgentDesk
Free plan APISelf-hostedWeb - 9
Enjo AI Support Agent
Free plan Self-hostedWeb - 10
ChatterMate
Free plan Web - 11
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OpenServe
Free plan Self-hostedWeb - 14
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HubSpot Live Chat
Free plan AndroidiPhoneWeb - 16
Konversio Pilot
Free plan Self-hosted - 17
Dalo
Free plan Web - 18
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Osewa
Free trial AndroidAPIiPhone+1 - 20
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Activechat
Paid APISelf-hostedWeb6.0 Visit site - 22
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Custora
Free trial Web - 25
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Ema Customer Support AI Employee
Paid APISelf-hostedWeb
A different product may be a better fit if your priority is voice or text bot development, a visual flow builder, or a particular deployment platform. Stept’s limits include 500 AI resolutions per month on Cloud and 2,000 on Business; its self-hosted option avoids seat caps but requires your own model key. Before switching, weigh those plan differences against each alternative’s channels, platforms and bot-building approach, and consider whether you need Stept’s inbox, help center, product tours and self-hosting as part of the same support setup.