Best OTRS Alternatives in 2026
Updated
20 apps from IT knowledge base software ranked against OTRS on the same published basis.
- 1OTRS vs CompassDocs
- 2OTRS vs iTop
- 3OTRS vs Scribe
- 4OTRS vs Tango
- 5OTRS vs FreeITSM
- 6OTRS vs ITFlow
- 7OTRS vs HESK
- 8OTRS vs Zoho Desk
- 9OTRS vs GLPI
- 10OTRS vs Hornbill IT Asset Management
- 11OTRS vs ManageEngine ServiceDesk Plus
- 12OTRS vs TeamDynamix DEX
- 13OTRS vs ITarian Remote Desktop
- 14OTRS vs USU Knowledge Management
- 15OTRS vs DemandFlow ITSM
- 16OTRS vs Jitbit Helpdesk
- 17OTRS vs ServiceNow Workflow Data Fabric
- 18OTRS vs Faveo Helpdesk
- 19OTRS vs Helpy
- 20OTRS vs Matrix42 FastViewer
OTRS alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | CompassDocs | 6.6 | Free plan | $8/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | iTop | 6.6 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 3 | Scribe | 6.5 | Free plan | $1,713/mo | API, Browser, Mac, Web, Windows |
| 4 | Tango | 6.5 | Free plan | $1.25/mo | Browser, Mac, Web, Windows |
| 5 | FreeITSM | 6.4 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 6 | ITFlow | 6.4 | Free plan | Free | API, Linux, self-hosted, Web |
| 7 | HESK | 6.3 | Free plan | — | Web |
| 8 | Zoho Desk | 6.2 | Free plan | ₹420/mo | API |
| 9 | GLPI | 5.7 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 10 | Hornbill IT Asset Management | 5.6 | No | — | Android, API, iOS, Web, Windows |
| 11 | ManageEngine ServiceDesk Plus | 5.6 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 12 | TeamDynamix DEX | 5.6 | No | — | Linux, Mac, Web, Windows |
| 13 | ITarian Remote Desktop | 5.5 | No | — | Android, iOS, Mac, Windows |
| 14 | USU Knowledge Management | 5.5 | No | — | API, Linux, self-hosted, Web, Windows |
| 15 | DemandFlow ITSM | 5.4 | No | — | API, Web |
| 16 | Jitbit Helpdesk | 5.4 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 17 | ServiceNow Workflow Data Fabric | 5.4 | No | — | API, Web |
| 18 | Faveo Helpdesk | 5.3 | No | $7.20/mo | API |
| 19 | Helpy | 5.3 | No | — | API |
| 20 | Matrix42 FastViewer | 5.3 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
Make your app an alternative to OTRS
See the priceThe sponsored alternative slot on this page is labelled Sponsored.
Questions about OTRS alternatives
What is the best alternative to OTRS?
CompassDocs, number 1 in IT knowledge base software with a score of 6.6 out of 10. The others here: iTop, Scribe, Tango and 16 more.
What is the best free alternative to OTRS?
CompassDocs is the best-ranked alternative with a free plan. 8 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.