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Instead of Odoo Helpdesk

Odoo Helpdesk alternatives

Odoo Helpdesk handles customer requests arriving by email, website forms, and live chat, then lets teams organize tickets with custom stages, automatic assignment, and SLA rules. It also supports customer updates, canned responses, and escalation to a manager. Its Help Center combines Knowledge articles, forums, and eLearning, while reporting covers ticket activity, SLA status, and customer ratings. Connections to other Odoo apps support ticket time tracking and invoicing that time.

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Teams wanting open-source chat and visitor tracking — Chatwoot adds website chat, live-agent chat, and visitor tracking, while Odoo lists broader ticket workflow and help-center tools.

    9.2 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Freshdesk

    by Freshdesk
    Free plan API

    Teams seeking a familiar ticketing feature set — Freshdesk shares Odoo’s inbox, SLA, help-center, automation, portal, and API features, while its platform is API only.

    7.3 From $19/mo (annual) · 14-day trial Visit site
  3. 3

    Vtiger Help Desk

    by Vtiger Help Desk
    Free plan AndroidAPIiPhone

    Teams wanting mobile access and a free plan — Vtiger shares Odoo’s core inbox, SLA, help-center, automation, and portal features, with Android and iOS platform support.

    7.5 Free plan · paid from $12/user/mo (annual) · 15-day trial Visit site
  4. 4

    Zoho Desk

    by Zoho Desk
    Free plan API

    Small teams with up to three included agent seats — Zoho Desk shares Odoo’s support features and includes three agent seats, while Odoo’s free plan allows unlimited users for one app.

    7.2 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  5. 5

    Help Scout

    by Help Scout
    Free plan API

    Teams wanting shared inbox support and a free plan — Help Scout shares Odoo’s inbox, SLA, help-center, automation, and portal capabilities, but its platform is API only.

    7.2 Free plan · paid from $25/user/mo · 15-day trial Visit site
  6. 6

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Teams seeking a free, self-hosted support option — Znuny offers a free plan with self-hosted and Linux platforms alongside core ticket features, while Odoo’s self-hosting requires Custom.

    7.6 Free plan Visit site
  7. 7

    FreeScout

    Free plan AndroidAPIiPhone+2

    Organizations needing free multi-channel shared inbox support — FreeScout is a free, open-source PHP and Laravel shared inbox that centralizes email, messaging, social, and live-chat conversations.

    7.6 Free plan Visit site
  8. 8

    Cerb

    by Cerb
    Free plan Open source APILinuxSelf-hosted+1
    8.9 Free plan · paid from $40/user/mo Visit site
  9. 9

    Desk365

    by Desk365
    Free plan AndroidAPIiPhone+1
    7.5 Free plan · paid from $12/mo (annual) · 21-day trial Visit site
  10. 10

    GoatFlow

    Free plan APILinuxSelf-hosted+1
    7.3 Free plan Visit site
  11. 11

    Deskero

    by Deskero
    Free plan AndroidAPIiPhone+2
    7.3 Free plan · paid from $9/mo (annual) Visit site
  12. 12

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2
    7.2 30-day trial Visit site
  13. 13

    Zammad

    by Zammad
    Free plan API
    7.1 Free plan · 30-day trial Visit site
  14. 14

    UVdesk

    Free plan API
    7.1 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
  15. 15

    ManageEngine SupportCenter Plus

    Free plan API
    7.1 Free plan · paid from $100/user/mo Visit site
  16. 16

    Hiver

    Free plan API
    7.1 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  17. 17

    Support Genix

    Free plan APISelf-hostedWeb
    7.1 Free plan · paid from $59/yr Visit site
  18. 18

    Andrea Helpdesk

    Free plan AndroidAPIiPhone+2
    7.1 Free plan Visit site
  19. 19

    Whelp

    by Whelp
    Free plan AndroidAPIiPhone+2
    7.1 Free plan · paid from $29/user/mo Visit site
  20. 20

    ProProfs Help Desk

    Free plan API
    7.0 Free plan · paid from $23.88/user/mo (annual) Visit site
  21. 21

    Request Tracker

    by Request Tracker
    Free plan API
    7.0 Free plan Visit site
  22. 22

    HESK

    by HESK
    Free plan Self-hostedWeb
    7.0 Free plan Visit site
  23. 23

    Qisutu

    by Qisutu
    Free plan APISelf-hostedWeb
    7.0 Open source Visit site
  24. 24

    osTicket

    Free plan APISelf-hostedWeb
    7.0 Free plan Visit site

The One App Free plan gives unlimited users one app, but adding apps can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Paid plans start at $31.10 per user per month, billed monthly. Odoo supports web, mobile, Linux, API, and self-hosted use, though self-hosting requires Custom. When comparing alternatives, consider channels, deployment options, price, and whether you need Odoo’s broader app connections or a more focused support setup.

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