Facilio

Overview

Facilio is an IoT-led property operations platform for real estate owners and operators, combining maintenance workflows with building-system and portfolio data. It is best suited to teams managing multiple sites or complex asset, vendor and compliance operations. Its breadth is a strength, but annual subscriptions, setup costs and typically three-year contracts make it a considered purchase rather than a lightweight maintenance tool.

Key features

Connected CMMS covers work orders and service requests, preventive maintenance, assets, inventory, inspections and vendor management. That combination can keep routine maintenance and field work within one operational system; the trade-off is that buyers seeking only a simple work-order tracker may be paying for broader property operations capabilities.

Facilio connects ERP, building management systems, IoT sensors and tenant apps through BACnet/IP, Modbus and REST API. It also lists integrations with Yardi, IBM TRIRIGA, IBM Maximo, Salesforce, ServiceNow, Okta, Slack and Microsoft Teams. This connectivity suits portfolios that need building and business systems to feed operations, though integration fees may add to the cost.

Atom AI can surface compliance risks, generate reports from prompts and dispatch work through chat, with a human-in-the-loop approach. The native Android and iOS app and responsive web and mobile design support teams working both in the field and at a desk.

Facilio says its services run on AWS and describes HTTPS, encryption for data in transit, application security testing and daily production database backups, with a seven-day backup maintained. It is working toward SOC 2 security-compliant standards. Standard support and platform upgrades are included in the annual subscription; Enterprise adds a dedicated customer success owner.

Pricing

All three plans have custom pricing. Subscriptions carry annual recurring fees and a separate one-time setup and implementation fee; contracts are typically quoted for three years, and integration fees may also apply. Buyers should compare the full contract cost, not just the subscription.

The lower tiers omit progressively more specialized controls and services: Standard lacks the inspections, inventory and portal additions of Essential, while Enterprise is the tier for vendor RFQs, audit controls, SSO and dedicated customer success. No plan price is published, so the setup fee, contract term and possible integration charges matter when comparing quotes.

Platforms

Facilio supports Android, iOS, web and API. Native mobile apps suit field access, while the API and building-system protocols support connections to portfolio infrastructure.

Who it's for

Facilio is a strong candidate for real estate operators coordinating maintenance across sites and needing connected asset, inventory, procurement, vendor and compliance workflows. It is less compelling for a small team that wants only basic work orders and does not need building-system connectivity or portfolio controls.

Pros and cons

• Pro: Maintenance, inspections, inventory and vendor workflows can sit alongside building-system and portfolio connectivity, reducing the need to treat them as separate operational concerns.
• Pro: Mobile apps, responsive design and integrations span field, office and enterprise systems.
• Pro: Enterprise includes SSO, audit controls, sandbox and a dedicated customer success owner for organizations with deeper governance needs.
• Con: The separate setup fee and possible integration fees raise the total cost beyond the annual subscription.
• Con: A typical three-year contract is a substantial commitment for buyers still evaluating fit.
• Con: SOC 2 is a target Facilio says it is working toward, not a stated completed compliance status.

Alternatives

• openMAINT is worth considering when a free plan matters: its Self-Service plan is free and covers space and asset inventory, facility management excluding the Self Service Portal, logistics and economic management.
• Fiix may suit buyers who want a free maintenance tier: its Free plan costs nothing and includes 25 active PMs, unlimited service requests, work orders, downtime tracking, asset management and mobile access.
• MaintainX offers a free Basic plan at no cost, billed $0 per user/month, with unlimited work orders, procedures and requester users; it is a free-tier option to compare against Facilio's custom-priced plans.
• FacTech Kaizen is another paid option, with a free trial.
• MPACT CMMS may suit buyers comparing per-user pricing: its Professional plan is $29 a month per user, billed annually.
• Planon is another paid alternative and offers a free trial.
• Spacewell is a paid alternative with custom-priced Workplace Ultimate, Energy Ultimate and Asset Ultimate plans.

Browse Facilities Management Software, Church Facility Management Software and Work Order Management Software for category options.

Verdict

Choose Facilio if your property operation needs maintenance workflows connected to building systems and portfolio-wide processes, and you can justify a setup fee and a typically three-year contract. Look elsewhere if you need a free or transparently priced starting point, or if work orders are the whole requirement.