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Instead of Desk365

Desk365 alternatives

Desk365 combines customer support and IT service work in one workspace. It accepts tickets through email, Microsoft Teams, a support portal, web forms and widgets. AI Copilot drafts or translates replies, summarizes tickets and creates knowledge base articles, while AI Agents answer questions and escalate them into tickets. SLA management, asset lifecycle controls, change and approval management, employee and customer portals, and Microsoft-focused integrations extend its scope. The free plan allows up to 50 tickets monthly; paid plans start at $12.00 per month when billed annually.

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Open-source teams needing live chat and visitor tracking — Chatwoot adds open-source deployment, website chat, live agents and visitor tracking, while Desk365 centers AI helpdesk and ITSM tools.

    9.2 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Odoo Helpdesk

    Free plan AndroidAPIiPhone+4

    Teams needing multi-channel ticketing with a customer portal — Odoo Helpdesk offers shared inbox, help center, ticket automation and live-chat intake, while Desk365 adds AI agents, assets and approvals.

    7.7 Free plan Visit site
  3. 3

    Freshdesk

    by Freshdesk
    Free plan API

    Support teams wanting a conventional automated helpdesk — Freshdesk provides shared inbox, help center, automation, portal and API access, but Desk365 adds Microsoft Teams intake, AI tools and asset management.

    7.3 From $19/mo (annual) · 14-day trial Visit site
  4. 4

    Vtiger Help Desk

    by Vtiger Help Desk
    Free plan AndroidAPIiPhone

    Small teams wanting low-cost mobile helpdesk access — Vtiger Help Desk matches Desk365’s starting price while focusing on shared inbox, automation, portal and mobile apps rather than AI and assets.

    7.5 Free plan · paid from $12/user/mo (annual) · 15-day trial Visit site
  5. 5

    Zoho Desk

    by Zoho Desk
    Free plan API

    Small support teams needing three included agent seats — Zoho Desk includes three agent seats and standard helpdesk functions, while Desk365 offers AI, assets, approvals and Microsoft connections.

    7.2 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  6. 6

    Help Scout

    by Help Scout
    Free plan API

    Teams preferring a shared inbox and customer portal — Help Scout emphasizes shared inbox, help center, automation and portal features, while Desk365 adds AI agents, asset management and Microsoft integrations.

    7.2 Free plan · paid from $25/user/mo · 15-day trial Visit site
  7. 7

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Organizations seeking free self-hosted support software — Znuny is free and supports Linux, web and self-hosting with standard helpdesk functions, unlike Desk365’s cloud-oriented platform list and AI tools.

    7.6 Free plan Visit site
  8. 8

    Cerb

    by Cerb
    Free plan Open source APILinuxSelf-hosted+1
    8.9 Free plan · paid from $40/user/mo Visit site
  9. 9

    FreeScout

    Free plan AndroidAPIiPhone+2
    7.6 Free plan Visit site
  10. 10

    GoatFlow

    Free plan APILinuxSelf-hosted+1
    7.3 Free plan Visit site
  11. 11

    Deskero

    by Deskero
    Free plan AndroidAPIiPhone+2
    7.3 Free plan · paid from $9/mo (annual) Visit site
  12. 12

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2
    7.2 30-day trial Visit site
  13. 13

    Zammad

    by Zammad
    Free plan API
    7.1 Free plan · 30-day trial Visit site
  14. 14

    UVdesk

    Free plan API
    7.1 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
  15. 15

    ManageEngine SupportCenter Plus

    Free plan API
    7.1 Free plan · paid from $100/user/mo Visit site
  16. 16

    Hiver

    Free plan API
    7.1 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  17. 17

    Support Genix

    Free plan APISelf-hostedWeb
    7.1 Free plan · paid from $59/yr Visit site
  18. 18

    Andrea Helpdesk

    Free plan AndroidAPIiPhone+2
    7.1 Free plan Visit site
  19. 19

    Whelp

    by Whelp
    Free plan AndroidAPIiPhone+2
    7.1 Free plan · paid from $29/user/mo Visit site
  20. 20

    ProProfs Help Desk

    Free plan API
    7.0 Free plan · paid from $23.88/user/mo (annual) Visit site
  21. 21

    Request Tracker

    by Request Tracker
    Free plan API
    7.0 Free plan Visit site
  22. 22

    HESK

    by HESK
    Free plan Self-hostedWeb
    7.0 Free plan Visit site
  23. 23

    Qisutu

    by Qisutu
    Free plan APISelf-hostedWeb
    7.0 Open source Visit site
  24. 24

    osTicket

    Free plan APISelf-hostedWeb
    7.0 Free plan Visit site

Alternatives become relevant when your team needs different deployment choices or front-line workflows. Desk365 lists Android, iOS, API and web access, but not Linux, Windows or self-hosting. Other products emphasize shared inboxes, help centers, ticket automation, live chat or visitor tracking instead of Desk365’s combined AI and ITSM focus. Compare ticket channels, portal and help-center needs, platform coverage, per-user costs, free-plan limits, and whether features such as asset management, approvals, Microsoft connections or Premium-only HIPAA compliance matter to your organization.

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