Freedom251 › Desk Support Monkey
Instead of Desk Support Monkey
Desk Support Monkey alternatives
Desk Support Monkey brings hardware requests and device records together: it covers incidents, equipment, onboarding, repairs, configuration and access, then tracks assets through purchase, assignment, maintenance and decommissioning. Its employee, technician, admin and super-admin roles separate company work, while approvals, SLA management, live notifications and AI-assisted ticket classification support day-to-day service. NIS2-oriented records include assignment history, incident trails, maintenance documentation and procurement. The full platform is open source under AGPL and can be self-hosted; cloud plans are hosted in the EU.
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FreeITSM
Free plan Open source APIExtensionLinux+4IT teams wanting a free, modular service desk — FreeITSM adds 23 integrated modules, mailbox-based ticketing, broad asset discovery and opt-in AI knowledge answers.
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GudDesk
Free plan APISelf-hostedWebTeams focused on customer messaging and shared inboxes — GudDesk centers on customer chat, email and bot conversations, with a public help center and AI agents rather than hardware operations.
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Tessio
Free plan Self-hostedWebIT teams seeking a self-hosted AI-assisted service desk — Tessio adds an AI teammate for ticket handling and knowledge answers, alongside ticket queues, SLAs and inventory.
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Nova-Suite
Free plan APISelf-hostedWebIT teams needing CMDB, incident and change controls — Nova-Suite emphasizes customizable CMDB, change management and SLA breach predictions, with Docker, Kubernetes and managed-cloud deployment.
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ManageEngine ServiceDesk Plus
Free plan AndroidAPIiPhone+5Teams needing a conventional IT help desk with mobile apps — ServiceDesk Plus offers Android and iOS apps and paid tiers for asset and change management, unlike Desk Support Monkey's web-focused platform.
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Console
Free trial WebOrganizations automating employee requests through workplace chat — Console handles requests in Slack or Microsoft Teams, answers from internal documentation, and automates access approvals with more than 600 integrations.
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Moveworks
Paid AndroidAPIExtension+2Large organizations needing multilingual enterprise search and automation — Moveworks combines permission-aware knowledge search with AI agents across enterprise systems and supports workforces in over 100 languages.
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Zammad
Free plan Open source APILinuxMac+3 - 9
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Freshservice
Free trial AndroidAPIiPhone+1 - 11
HaloITSM
Free trial AndroidAPIiPhone+3 - 12
InvGate Service Desk
Free trial AndroidAPIiPhone+5 - 13
Atomicwork
Free trial Web - 14
Aisera AI Agent Studio
Paid APISelf-hostedWeb - 15
SolarWinds Service Desk
Free trial AndroidAPIiPhone+1 - 16
SysAid
Free trial AndroidAPIExtension+6 - 17
TOPdesk
Free trial AndroidAPIiPhone+2 - 18
Zendesk Employee Service
Free trial AndroidAPIiPhone+1 - 19
EasyVista Service Manager
Paid Self-hostedWeb - 20
Serviceaide Intelligent Service Management
Paid Self-hostedWeb - 21
Giva Help Desk
Paid AndroidiPhoneWeb - 22
ServiceNow ITSM
Paid AndroidiPhoneWeb
Another service desk may suit you better if you need knowledge answers, email or chat intake, or broader service-management functions. Desk Support Monkey has no AI knowledge answers and accepts requests through its portal. Its free plan is self-hosted, while cloud starts at €49/month; its platforms are API, self-hosted and web. Compare request channels, knowledge tools, automation, asset and change controls, integrations, deployment and support. Also check employee limits and whether the alternative fits your team’s preferred hosting and budget.
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