Best ZServiceDesk Alternatives in 2026

Updated October 2026

20 apps from IT problem management software ranked against ZServiceDesk on the same published basis.

1
iTop Free plan apiLinuxMacself-hostedWeb Free6.6
ZServiceDesk vs iTop
2
FreeITSM Free plan apiLinuxself-hostedWebWin Free6.5
ZServiceDesk vs FreeITSM
3
Vivantio apiself-hostedWeb $49/mo6.4
ZServiceDesk vs Vivantio
5
GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo5.7
ZServiceDesk vs GLPI
6
ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo5.6
ZServiceDesk vs ManageEngine ServiceDesk Plus
7
Proactivanet ITSM AndroidapiiOSWeb 5.5
ZServiceDesk vs Proactivanet ITSM
8
USU Knowledge Management apiLinuxself-hostedWebWin 5.5
ZServiceDesk vs USU Knowledge Management
9
DemandFlow ITSM apiWeb 5.4
ZServiceDesk vs DemandFlow ITSM
10
Infronest Problem Management Free trial AndroidapiiOSLinuxMac ₹29,999/mo5.4
ZServiceDesk vs Infronest Problem Management
11
OMNITRACKER IT Service Management Center WebWinMacLinux 5.4
ZServiceDesk vs OMNITRACKER IT Service Management Center
12
OpenText Service Management AndroidiOSWeb 5.4
ZServiceDesk vs OpenText Service Management
13
Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo5.3
ZServiceDesk vs Matrix42 FastViewer
14
SymphonyAI IT Service Management Web 5.3
ZServiceDesk vs SymphonyAI IT Service Management
15
TechExcel ProjectOne ALM Free trial AndroidiOSself-hostedWebWin $10/mo5.3
ZServiceDesk vs TechExcel ProjectOne ALM
16
Alloy Navigator Free trial AndroidapiiOSself-hostedWeb $19/mo5.2
ZServiceDesk vs Alloy Navigator
17
Freshservice Free trial AndroidapiiOSWeb $19/mo5.2
ZServiceDesk vs Freshservice
18
Gfacility Free trial AndroidapiiOSWeb 5.2
ZServiceDesk vs Gfacility
19
Octopus ITSM AndroidapiiOSWebWin $95/mo5.2
ZServiceDesk vs Octopus ITSM
20
Virima ITAM WebWinMacLinux $833.33/mo5.2
ZServiceDesk vs Virima ITAM
21
Agentforce Contact Center WebiOSAndroid $50/mo5.1
ZServiceDesk vs Agentforce Contact Center

ZServiceDesk alternatives compared

#	App	Score	Free plan	From	Runs on
1	iTop	6.6	Free plan	Free	API, Linux, Mac, self-hosted, Web, Windows
2	FreeITSM	6.5	Free plan	Free	API, Linux, self-hosted, Web, Windows
3	Vivantio	6.4	No	$49/mo	API, self-hosted, Web
5	GLPI	5.7	No	€19/mo	Android, API, Linux, Mac, self-hosted, Web, Windows
6	ManageEngine ServiceDesk Plus	5.6	No	$13/mo	Android, iOS, Linux, Mac, Web, Windows
7	Proactivanet ITSM	5.5	No	—	Android, API, iOS, Web
8	USU Knowledge Management	5.5	No	—	API, Linux, self-hosted, Web, Windows
9	DemandFlow ITSM	5.4	No	—	API, Web
10	Infronest Problem Management	5.4	No	₹29,999/mo	Android, API, iOS, Linux, Mac, self-hosted, Web, Windows
11	OMNITRACKER IT Service Management Center	5.4	No	—	Web, Windows, Mac, Linux
12	OpenText Service Management	5.4	No	—	Android, iOS, Web
13	Matrix42 FastViewer	5.3	No	€45/mo	Android, iOS, Mac, self-hosted, Web, Windows
14	SymphonyAI IT Service Management	5.3	No	—	Web
15	TechExcel ProjectOne ALM	5.3	No	$10/mo	Android, iOS, self-hosted, Web, Windows
16	Alloy Navigator	5.2	No	$19/mo	Android, API, iOS, self-hosted, Web, Windows
17	Freshservice	5.2	No	$19/mo	Android, API, iOS, Web
18	Gfacility	5.2	No	—	Android, API, iOS, Web
19	Octopus ITSM	5.2	No	$95/mo	Android, API, iOS, Web, Windows
20	Virima ITAM	5.2	No	$833.33/mo	Web, Windows, Mac, Linux
21	Agentforce Contact Center	5.1	No	$50/mo	Web, iOS, Android

Make your app an alternative to ZServiceDesk

The sponsored alternative slot on this page is labelled Sponsored.

See the price

Questions about ZServiceDesk alternatives

What is the best alternative to ZServiceDesk?

iTop, number 1 in IT problem management software with a score of 6.6 out of 10. The others here: FreeITSM, Vivantio, GLPI and 16 more.

What is the best free alternative to ZServiceDesk?

iTop is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.