Instead of KIX
KIX alternatives
KIX covers more than ticket handling: it supports IT service management, enterprise service management, technical customer support, and field service. Teams can work tickets in list or Kanban views, link assets to tickets and service-level agreements, and connect external tools through its REST API and add-ons. It offers cloud and on-premises use, with Android, iOS, Linux, and web support. The free Start plan has limited functionality and no support or maintenance; several add-ons are unavailable in that plan. Paid cloud pricing starts at €33 per agent per month, while on-premises pricing starts at €3,690 once.
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Lansweeper
by LansweeperFree plan APILinuxMac+3Asset inventory and software license tracking — Lansweeper emphasizes asset and software license tracking, while KIX centers on service management and support tickets.
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iTop
Free plan Open source APILinuxSelf-hosted+2Free ITSM with a configurable CMDB — iTop offers a CMDB with configurable items, synchronization, impact analysis, audits, and a low-code designer.
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FreeITSM
Free plan Open source APIExtensionLinux+4Self-hosted service desk with integrated modules — FreeITSM offers 23 integrated modules, including Outlook-style ticketing, asset discovery, opt-in AI features, and security controls.
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Nova-Suite
Free plan APISelf-hostedWebITSM with AI assistance and SLA breach prediction — Nova-Suite adds contextual AI assistance, SLA breach predictions, dashboards, and Docker or Kubernetes deployment.
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QueueDesk
Free plan WebSmall internal IT, HR, and operations teams — QueueDesk focuses on internal service desks and offers AI triage and resolution alongside request and change workflows.
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GLPI
Free plan Open source AndroidAPIExtension+6 - 9
Zammad
Free plan Open source APILinuxMac+3 - 10
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ManageEngine ServiceDesk Plus
Free plan AndroidAPIiPhone+5 - 12
Vision Helpdesk
Free plan AndroidAPIiPhone+4 - 13
SlaMetric
Free plan Web - 14
Alloy Navigator
Free trial AndroidAPIiPhone+5 - 15
Automic Continuous Delivery Automation
Free trial APILinuxSelf-hosted+1 - 16
Effigate
Free trial APILinuxMac+2 - 17
Chronodesk
Free trial AndroidiPhoneWeb - 18
Freshservice
Free trial AndroidAPIiPhone+1 - 19
HaloITSM
Free trial AndroidAPIiPhone+3 - 20
InvGate Service Desk
Free trial AndroidAPIiPhone+5 - 21
Jitbit Helpdesk
Free trial AndroidAPIiPhone+4 - 22
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Alemba Service Manager
Paid AndroidAPIiPhone+3 - 24
Hornbill Service Manager
Free plan Web
The alternatives below shift the emphasis toward areas such as asset discovery, CMDB configuration, AI-assisted support, or internal service desks. Compare those priorities with KIX’s ticketing, asset links, deployment choices, and service-management scope. Also weigh pricing and platform needs: some options are free, while others have paid plans, and their platform ranges differ. If support, maintenance, ITIL add-ons, or identity controls matter, check which KIX plan includes them before switching.