Best ITSM 365 Alternatives in 2026
Updated
20 apps from IT SLA management software ranked against ITSM 365 on the same published basis.
- 1ITSM 365 vs KIX
- 2ITSM 365 vs Lansweeper
- 3ITSM 365 vs Desk365
- 4ITSM 365 vs iTop
- 5ITSM 365 vs Znuny
- 6ITSM 365 vs FreeITSM
- 7ITSM 365 vs Nova-Suite
- 8ITSM 365 vs QueueDesk
- 9ITSM 365 vs SlaMetric
- 10ITSM 365 vs Vivantio
- 11ITSM 365 vs GLPI
- 12ITSM 365 vs Alemba Service Manager
- 13ITSM 365 vs ManageEngine ServiceDesk Plus
- 14ITSM 365 vs Proactivanet ITSM
- 15ITSM 365 vs USU Knowledge Management
- 16ITSM 365 vs Xurrent Service Level Management
- 17ITSM 365 vs Marval MSM
- 18ITSM 365 vs Patryone Service Desk
- 19ITSM 365 vs Web Help Desk
- 20ITSM 365 vs Zammad
ITSM 365 alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | KIX | 6.6 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 2 | Lansweeper | 6.6 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 3 | Desk365 | 6.5 | Free plan | $12/mo | Android, API, iOS, Web |
| 4 | iTop | 6.5 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 5 | Znuny | 6.5 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 6 | FreeITSM | 6.4 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 7 | Nova-Suite | 6.3 | Free plan | Free | API, self-hosted, Web |
| 8 | QueueDesk | 6.3 | Free plan | $79/mo | Web |
| 9 | SlaMetric | 6.3 | Free plan | Free | Web |
| 10 | Vivantio | 6.3 | $49/mo | API, self-hosted, Web | |
| 11 | GLPI | 5.7 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 12 | Alemba Service Manager | 5.6 | Android, API, iOS, self-hosted, Web, Windows | ||
| 13 | ManageEngine ServiceDesk Plus | 5.6 | $13/mo | Android, iOS, Linux, Mac, Web, Windows | |
| 14 | Proactivanet ITSM | 5.5 | Android, API, iOS, Web | ||
| 15 | USU Knowledge Management | 5.5 | API, Linux, self-hosted, Web, Windows | ||
| 16 | Xurrent Service Level Management | 5.5 | Android, API, iOS, Web | ||
| 17 | Marval MSM | 5.4 | API, self-hosted, Web | ||
| 18 | Patryone Service Desk | 5.4 | Web | ||
| 19 | Web Help Desk | 5.4 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 20 | Zammad | 5.4 | €7/mo | API, Linux, self-hosted, Web |
Make your app an alternative to ITSM 365
See the priceThe sponsored alternative slot on this page is labelled Sponsored.
Questions about ITSM 365 alternatives
What is the best alternative to ITSM 365?
KIX, number 1 in IT SLA management software with a score of 6.6 out of 10. The others here: Lansweeper, Desk365, iTop and 16 more.
What is the best free alternative to ITSM 365?
KIX is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.