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iTop alternatives

iTop combines service management with a configurable CMDB, connecting its service catalog to incidents, requests, problems, changes, and SLA calculations. Its portal supports request submission, progress tracking, and updates, while the CMDB handles configuration items, synchronization, impact analysis, audits, and assets. REST access, webhooks, low-code workflow editing, role permissions, SSO, and MFA support different operating models across web, Windows, Linux, API, and self-hosted deployments. There are no mobile apps.

  1. 1

    KIX

    Free plan Open source AndroidAPIiPhone+4

    ITSM and customer support teams needing mobile access — KIX adds Android and iOS access, collaborative Kanban ticket views, and linked assets, while iTop has no mobile apps.

    9.0 Free plan · paid from €33/mo · 30-day trial Visit site
  2. 2

    Lansweeper

    by Lansweeper
    Free plan APILinuxMac+3

    Teams prioritizing asset and license tracking — Lansweeper centers on software licenses, contracts, and up to 100 assets, unlike iTop's broader service-management and CMDB workflow.

    7.3 Free plan · paid from $199/mo (annual) · 14-day trial Visit site
  3. 3

    Desk365

    by Desk365
    Free plan AndroidAPIiPhone+1

    Microsoft Teams-based helpdesks and customer support — Desk365 combines tickets, assets, Microsoft Teams, AI agents, and multiple intake channels, whereas iTop has no mobile apps or AI agents.

    7.6 Free plan · paid from $12/mo (annual) · 21-day trial Visit site
  4. 4

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Free self-hosted teams needing shared ticket operations — Znuny offers shared inbox, ticket automation, help center, customer portal, and SLA management, while iTop adds CMDB-centered service workflows.

    6.9 Free plan Visit site
  5. 5

    FreeITSM

    Free plan Open source APIExtensionLinux+4

    Open-source teams wanting integrated email and optional AI — FreeITSM adds 23 modules, Outlook-style mailbox ticketing, VMware discovery, and opt-in AI features beyond iTop's core offer.

    9.1 Free plan Visit site
  6. 6

    Nova-Suite

    Free plan APISelf-hostedWeb

    Teams needing predictive SLAs and AI-assisted self-service — Nova-Suite adds contextual AI assistance, real-time SLA breach predictions, CAB changes, dashboards, and Docker or Kubernetes deployment.

    7.1 Free plan Visit site
  7. 7

    QueueDesk

    Free plan Web

    Small internal teams with automated request triage — QueueDesk targets 20–300-person internal teams with AI triage, automated fixes, queue controls, and TLS 1.3/AES-256 security.

    6.7 Free plan · paid from $79/mo (annual) Visit site
  8. 8

    GLPI

    Free plan Open source AndroidAPIExtension+6
    9.1 Free plan · paid from €19/user/mo · 45-day trial Visit site
  9. 9

    Zammad

    Free plan Open source APILinuxMac+3
    8.5 Open source · paid from €7/mo (annual) · 30-day trial Visit site
  10. 10

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.4 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  11. 11

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5
    7.3 Free plan · paid from $13/mo · 30-day trial Visit site
  12. 12

    Vision Helpdesk

    Free plan AndroidAPIiPhone+4
    7.0 From $8/mo (annual) · 30-day trial Visit site
  13. 13

    SlaMetric

    Free plan Web
    6.7 Free plan Visit site
  14. 14

    Alloy Navigator

    Free trial AndroidAPIiPhone+5
    6.6 From $19/mo (annual) Visit site
  15. 15

    Automic Continuous Delivery Automation

    Free trial APILinuxSelf-hosted+1
    6.6 Pricing on request Visit site
  16. 16

    Effigate

    Free trial APILinuxMac+2
    6.5 From $79/mo · 7-day trial Visit site
  17. 17

    Chronodesk

    Free trial AndroidiPhoneWeb
    6.4 From $15/user/mo · 14-day trial Visit site
  18. 18

    Freshservice

    Free trial AndroidAPIiPhone+1
    6.4 From $19/mo (annual) · 14-day trial Visit site
  19. 19

    HaloITSM

    Free trial AndroidAPIiPhone+3
    6.4 30-day trial Visit site
  20. 20

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5
    6.3 From $1,499/yr · 30-day trial Visit site
  21. 21

    Jitbit Helpdesk

    Free trial AndroidAPIiPhone+4
    6.3 From $24/mo · 21-day trial Visit site
  22. 22

    Easy8 HelpDesk

    by Easy8 HelpDesk
    Free trial Self-hostedWeb
    6.2 From €6.90/user/mo (annual) · 30-day trial Visit site
  23. 23

    Alemba Service Manager

    Paid AndroidAPIiPhone+3
    6.1 Pricing on request Visit site
  24. 24

    Hornbill Service Manager

    Free plan Web
    6.1 Free plan · pricing on request Visit site

Readers may look elsewhere because advanced service-management capabilities are optional, Atelier and Forge pricing is not shown, and mobile access is absent. Compare ticket workflows, asset depth, customer or employee portals, authentication, integrations, deployment, and AI support. Pricing also matters: alternatives range from free products to subscriptions with trials, while some emphasize cloud delivery or mobile access. Choose based on whether your team needs a broad CMDB-centered platform or a narrower helpdesk, inventory system, or service desk with different channels.

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