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Best Genesys Cloud Agentic Virtual Agent Alternatives in 2026

Updated

20 apps from AI customer service agents ranked against Genesys Cloud Agentic Virtual Agent on the same published basis.

  1. 1
    Webex App Free plan AndroidiOSMacWebWin Free6.7
    Genesys Cloud Agentic Virtual Agent vs Webex App
  2. 2
    Agentforce Vibes Free plan WebiOSAndroid $125/mo6.4
    Genesys Cloud Agentic Virtual Agent vs Agentforce Vibes
  3. 3
    Klaviyo Free plan Web Free6.4
    Genesys Cloud Agentic Virtual Agent vs Klaviyo
  4. 4
    Yellow.ai Free plan WebiOSAndroid Free6.4
    Genesys Cloud Agentic Virtual Agent vs Yellow.ai
  5. 5
    ChatterMate Free plan Web $19/mo6.3
    Genesys Cloud Agentic Virtual Agent vs ChatterMate
  6. 6
    Dalo Free plan Web $10/mo6.3
    Genesys Cloud Agentic Virtual Agent vs Dalo
  7. 7
    Freshdesk Free plan api $19/mo6.3
    Genesys Cloud Agentic Virtual Agent vs Freshdesk
  8. 8
    Stept Free plan Web $19/mo6.3
    Genesys Cloud Agentic Virtual Agent vs Stept
  9. 9
    Weav Free plan Web $29/mo6.3
    Genesys Cloud Agentic Virtual Agent vs Weav
  10. 10
    Kustomer AndroidapiiOSWeb 5.6
    Genesys Cloud Agentic Virtual Agent vs Kustomer
  11. 11
    OpenServe Web 5.5
    Genesys Cloud Agentic Virtual Agent vs OpenServe
  12. 12
    Zowie AndroidapiiOSself-hostedWeb 5.5
    Genesys Cloud Agentic Virtual Agent vs Zowie
  13. 13
    Cognigy apiself-hostedWeb 5.4
    Genesys Cloud Agentic Virtual Agent vs Cognigy
  14. 14
    Pega CRM Free trial Web 5.4
    Genesys Cloud Agentic Virtual Agent vs Pega CRM
  15. 15
    Gladly apiWeb 5.3
    Genesys Cloud Agentic Virtual Agent vs Gladly
  16. 16
    Helpbase Web 5.3
    Genesys Cloud Agentic Virtual Agent vs Helpbase
  17. 17
    Ada AndroidapiiOSWeb 5.2
    Genesys Cloud Agentic Virtual Agent vs Ada
  18. 18
    AgentDesk Web 5.2
    Genesys Cloud Agentic Virtual Agent vs AgentDesk
  19. 19
    Decagon Web 5.2
    Genesys Cloud Agentic Virtual Agent vs Decagon
  20. 20
    Ema Customer Support AI Employee Web 5.2
    Genesys Cloud Agentic Virtual Agent vs Ema Customer Support AI Employee

Genesys Cloud Agentic Virtual Agent alternatives compared

#AppScoreFree planFromRuns on
1Webex App6.7Free planFreeAndroid, iOS, Mac, Web, Windows
2Agentforce Vibes6.4Free plan$125/moWeb, iOS, Android
3Klaviyo6.4Free planFreeWeb
4Yellow.ai6.4Free planFreeWeb, iOS, Android
5ChatterMate6.3Free plan$19/moWeb
6Dalo6.3Free plan$10/moWeb
7Freshdesk6.3Free plan$19/moAPI
8Stept6.3Free plan$19/moWeb
9Weav6.3Free plan$29/moWeb
10Kustomer5.6No—Android, API, iOS, Web
11OpenServe5.5No—Web
12Zowie5.5No—Android, API, iOS, self-hosted, Web
13Cognigy5.4No—API, self-hosted, Web
14Pega CRM5.4No—Web
15Gladly5.3No—API, Web
16Helpbase5.3No—Web
17Ada5.2No—Android, API, iOS, Web
18AgentDesk5.2No—Web
19Decagon5.2No—Web
20Ema Customer Support AI Employee5.2No—Web
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Questions about Genesys Cloud Agentic Virtual Agent alternatives

What is the best alternative to Genesys Cloud Agentic Virtual Agent?

Webex App, number 1 in AI customer service agents with a score of 6.7 out of 10. The others here: Agentforce Vibes, Klaviyo, Yellow.ai and 16 more.

What is the best free alternative to Genesys Cloud Agentic Virtual Agent?

Webex App is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.