Instead of Casework
Casework alternatives
Casework is built for local council casework: councillors can log, categorise, assign and track constituent issues through resolution, while residents can submit issues and follow progress. Public casework pages anonymise cases, and monthly reports cover resolution statistics and categories. A free plan has no time limit, but it is limited to one councillor seat and 50 email notifications a month. Paid plans start at £19 per councillor per month; analytics are on paid plans, while SMS, attachments, webhooks and API access come with Pro. It runs on web and through an API.
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Pega Government Platform
Paid AndroidiPhoneLinux+4Agencies building cross-device government applications — Pega offers reusable government components and model-driven process design, but it is an accelerator rather than a turnkey council casework product.
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GovXRM
Paid APIWebGovernments unifying resident, business and property services — GovXRM adds linked profiles, configurable workflows, e-signatures, payments and multi-department routing beyond Casework’s council constituent-case focus.
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OpenGov Accounts Payable
by OpenGov Accounts PayablePaid APIWebPublic agencies automating accounts payable — OpenGov Accounts Payable automates invoice processing, approvals and general ledger posting rather than constituent case resolution.
Pricing on request Visit site - 4
Ready311
Paid AndroidAPIiPhone+1Local governments managing 311 requests — Ready311 adds intake across web, mobile, phone, email, SMS and walk-ins, plus GIS maps and public statistics pages.
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SeeClickFix 311 CRM
Paid AndroidAPIiPhone+2Local governments handling service requests and inquiries — SeeClickFix adds chatbot and phone intake, duplicate merging and two-way resident communication for service requests.
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ASAI Engage for Government
Free plan APIWebAgencies managing grants and constituent interactions — ASAI Engage adds grant workflows and an AI assistant for CRM questions, while Casework centers on local council cases and resident progress.
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gov360
Paid WebPublic-sector teams combining finance and case services — gov360 combines constituent case management with finance, procurement, loans and vendor contracts on Microsoft Dynamics 365 cloud.
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eCasework
Free trial AndroidAPIiPhone+1 - 9
Nagrik Political Suite
Free trial AndroidiPhoneSelf-hosted+1 - 10
CaseMate
Free trial Web - 11
ContactWise CRM Constituent Edition
Free trial APIiPhoneLinux+2 - 12
Parthenon
Free trial AndroidiPhoneMac+2 - 13
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efficy Public Sector CRM
Paid AndroidAPIiPhone+25.8 Visit site - 15
Caseworker.gov
Paid Web - 16
CivicTrack
Paid Web - 17
GovFlow
Paid APISelf-hostedWeb - 18
Open Point
Paid APIWeb - 19
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PublicInput
Paid Web - 21
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Revere CRM
Paid Web - 23
Granicus govService
Paid Web - 24
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ServiceNow Public Sector Digital Services
Paid AndroidiPhoneWeb
Alternatives may suit councils looking for broader government processes, service-request channels, constituent records or finance tools rather than a focused council casework platform. Compare the workflow you need, the channels residents can use, and whether your work depends on council-specific case tracking or spans departments and services. Also weigh platform and deployment options: Casework is cloud-based, while alternatives range across web, mobile and desktop platforms. Several alternatives require a pricing enquiry, so compare that commitment with Casework’s free tier and published paid plans.
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