Made Tech Repairs

Made Tech Repairs is a web portal and work-management system for housing repairs. It suits smaller housing associations and local authorities that need residents, repair teams and managers to share one workflow. Its strongest case is a quick, integration-free launch with a clear route to later system connections; custom pricing and a 1,000-home ceiling make it less suitable for larger or budget-led buyers.

Overview

Residents can report, book and track repairs affecting their own home or communal areas, adding photos and videos to explain the problem. Staff then use the Repairs dashboard to review incoming requests, assign teams and send status updates. This joined-up process should reduce the hand-offs between a resident form and the team responsible for the work, while giving tenants visibility after they submit a request.

Analytics track repair metrics and support report exports, helping managers look for recurring issues rather than handling every job in isolation. Made Tech describes the resident reporting platform as accessible. Its website displays Cyber Essentials Plus and ISO 27001 certification badges, which will matter to organisations assessing security and governance requirements.

Key features

Resident reporting and staff workflow

The tenant request portal handles both in-home and communal repairs, with media attachments for useful context. Work order management lets staff assign jobs and keep tenants informed through status updates. Mobile access is included, so staff and residents are not restricted to a desktop browser. The result is a practical fit for teams that want reporting, assignment and communication in one service rather than a reporting form that must be paired with separate work-order software.

Analytics and exports

Built-in repair metrics and exportable reports give managers a way to spot patterns and recurring faults. That is more useful for maintenance planning than a portal that only records individual requests, although organisations needing a broader housing-data platform should confirm whether the reporting depth meets their requirements.

Standalone deployment and integrations

The integration-free version works without connecting to another system and is described as deployable in a few days, with users able to get started in one week. Made Tech says there is no implementation fee. Customers can upgrade later to integrations; related housing integrations include NEC, Capita, Mears, Talkative, ROCC CORE, MRI and MoreIQ. This staged approach suits an organisation that needs to go live quickly, but buyers planning a complex connected environment should discuss the eventual upgrade path before committing.

Pricing

There is no free plan or published trial. Made Tech invites prospective customers to discuss costs, features and integrations, so the service is aimed at organisations able to enter a sales process and budget for a paid deployment. The 1,000-unit limit applies to the integration-free version; larger organisations should establish which upgraded arrangement is required. The product can be bought directly from Made Tech or through Crown Commercial Service frameworks including GCloud 13, Vertical Applications Solutions RM6259 and Technology Services 3.

Platforms

Made Tech Repairs is delivered on the web, with mobile access included for the repair workflow.

Who it's for

The clearest fit is a smaller housing association or local authority managing up to 1,000 homes that wants resident self-service, staff assignment and repair visibility without waiting for an integration project. It is also relevant to organisations that expect to connect housing systems later and want named integration options. Buyers seeking a transparent, self-serve price, a free tier or capacity beyond 1,000 homes should look elsewhere or negotiate a different Made Tech arrangement.

Pros and cons

Pros

• One resident-to-repair workflow: reporting, assignment and status updates sit in the same process.
• Useful evidence and oversight: photos and videos add context, while analytics and exports support recurring-issue analysis.
• Fast standalone start: the integration-free version can be deployed in a few days, with a one-week start target and no implementation fee.
• Future connection options: customers can upgrade to integrations including NEC, Capita, Mears, ROCC CORE, MRI and MoreIQ.
• Assurance signals: the maker displays Cyber Essentials Plus and ISO 27001 certification badges and describes the platform as accessible.

Cons

• Custom pricing: upfront and subscription costs require a discussion, making budget comparison slower.
• No free route: there is no free plan or published trial for organisations wanting to evaluate it at no cost.
• Standalone capacity limit: the integration-free version is designed for up to 1,000 homes, which excludes larger portfolios unless they move to another arrangement.

Alternatives

Browse the Property Maintenance Management Software category for a wider shortlist.

FlowServIQ is the better starting point for a small team wanting a free web, Android and iOS plan with unlimited work orders and preventive maintenance, a tenant request portal, asset and certification tracking, and one team member.

Platuni Maintenance suits buyers who want a freemium service across web, mobile and API, beginning with a free one-unit Starter plan and offering paid growth capacity.

SRVO is worth considering when a free plan for one site, 15 assets and two users, with work orders, preventive maintenance, reports and CSV export, covers the operation.

EstateApp is a web-based paid option with a free business profile for receiving and managing tender requests.

Hili Billing offers a free web Starter plan and a $29-per-month Pro plan for organisations that prefer that pricing structure.

SiteOps provides web plans with a free tier for one property and three requests per month, plus paid monthly tiers.

TaskEstate is a web alternative with a free plan covering one user, one property, one building, up to 25 units and 20 resident requests per month.

HCOMS Property Management System is another paid property-management option available on Android, iOS and the web.

Verdict

Choose Made Tech Repairs if you are a housing association or local authority with up to 1,000 homes that wants resident reporting, staff work orders and repair analytics live quickly without an initial integration. Its main reason to look elsewhere is commercial and scale uncertainty: pricing is custom, there is no free evaluation tier, and larger portfolios may need a different arrangement.