Platuni Maintenance

Overview

Tenants, owners, and staff can submit maintenance requests at any time with details and photos. Teams can assign the work to a vendor or staff team, track progress, close the work order, and retain an activity log. Keeping updates in one thread and linking each request to its property and unit gives managers useful context from intake through resolution.

The workspace provides visibility into requests, vendors, service-level agreements, and property performance. That broader oversight may suit managers coordinating work across a portfolio, but the workflow depth changes by tier: Starter covers basic work orders, while assignment and SLA tracking begin with Growth.

Key features

Requests, assignments, and upkeep

Platuni supports vendor management, recurring maintenance, inspections, work-order management, and asset history. Together, these features cover both incoming repairs and planned upkeep, which makes the product more relevant to property teams than a request portal alone. Growth adds internal tickets, assignments, and SLA tracking; Enterprise adds prioritized maintenance rules and technician dispatch workflows.

Resident access and communication

Residents can use a mobile and web app to submit maintenance requests and access lease details. A connected thread keeps maintenance updates in one place, reducing the need to follow a repair across separate conversations. The workflow is presented for property managers, residents, and service providers.

Security and support

Platuni says it uses encryption at rest and in transit, firewalls, access controls, regular audits and penetration testing, and role-based data access. Support varies by tier: Starter includes email support, Growth includes priority chat and email, and Enterprise includes 24/7 engineering support.

Pricing

Platuni uses a freemium model, offers a free trial, and says onboarding can start with one property without a credit card. Its plans are structured around unit count and workflow depth, so the free entry point does not translate into a free option for a larger portfolio.

• Starter — 0.00 USD per free. Covers up to 1 unit, maintenance requests, basic work orders, and email support. This is a low-risk way for a single-unit owner to organize repairs, but it is too constrained for a multi-unit operation.
• Growth — 1.39 USD per month. Requires a minimum of 10 units and adds maintenance requests, internal tickets, assignments, SLA tracking, API access, and webhooks. It is the more relevant tier for teams coordinating work across multiple units, though the 10-unit minimum rules out smaller portfolios.
• Enterprise — custom pricing. Includes facilities workflows, custom integrations, and 24/7 engineering support. It is aimed at organizations needing tailored workflows and integrations; custom pricing means it is not a straightforward choice for buyers comparing fixed subscription costs.

Starter gives up the internal tickets, assignments, and SLA tracking named for Growth, while Enterprise adds prioritized maintenance rules and technician dispatch workflows. The published plan terms do not give a trial length or renewal schedule.

Platforms

Platuni Maintenance is available on Android, iOS, web, and through an API. The resident app and web portal provide a mobile route for requests and lease details, while Growth API access and webhooks may suit teams connecting maintenance activity to other systems. Enterprise offers custom integrations; no specific maintenance integration partners are named.

Who it's for

Platuni is a sensible fit for landlords and property managers who need resident requests, vendor assignments, work tracking, and property-linked maintenance records in one workflow. A single-unit owner can start on Starter, and teams with at least 10 units can use Growth for assignments and SLA tracking. It is a weaker fit for operators with fewer than 10 units who need structured tickets, or for buyers who require a fixed Enterprise price before evaluating a tailored setup.

Pros and cons

• Pro: Requests automatically connect to the relevant property and unit, preserving context for managers handling multiple records.
• Pro: The workflow spans requests, assignments, work orders, recurring maintenance, inspections, and asset history rather than stopping at intake.
• Pro: A free plan supports one unit, and onboarding can begin without a credit card.
• Con: Starter is capped at one unit and offers only basic work orders, limiting its use for property teams.
• Con: Growth requires at least 10 units, creating a gap for smaller portfolios that need assignment and SLA features.
• Con: Enterprise uses custom pricing, and no specific maintenance integration partners are named.

Alternatives

For broader property-maintenance comparisons, see Property Maintenance Software and Property Maintenance Management Software; student housing operators can also compare Student Housing Software.

Choose FlowServIQ if you want its free plan's unlimited work orders and preventive maintenance, tenant portal, and asset and certification tracking, and can work within its one-team-member limit. TaskEstate may suit a small operation wanting a web-based free plan with up to 25 units, 20 resident requests per month, and 20 work orders; its free plan is also limited to one user, property, and building. Consider Prism Operations if you want pricing tailored to portfolio size, property type, workflows, use cases, rollout scope, and features. Visitt is another paid option. Fentrica may fit buyers seeking modular pricing, at 85.00 EUR per month, with enterprise packages available. openMAINT is a free alternative. Latchel is a paid, web-based alternative. MRI Angus is another paid, web-based option.

Verdict

Platuni Maintenance is a good fit for property managers who want maintenance requests, vendor work, and records connected to units, with a clear path from basic work orders to assignment and SLA workflows. Its one-unit free plan is useful for a modest start, but the 10-unit Growth minimum and custom-priced Enterprise tier make it less compelling for small portfolios that need more than basics or for buyers who need predictable pricing.