Freshdesk Omni (formerly Freshworks Customer Service Suite) alternatives

Apps that do what Freshdesk Omni (formerly Freshworks Customer Service Suite) does, from the customer service crm software list, the ones you can start free with first.

1

Zendesk Guide
by Zendesk Guide
Free trial AndroidAPIiPhone+3

5.8 From $55/mo (annual) · 14-day trial Visit site
2

eGain Customer Engagement Hub

Paid AndroidAPIiPhone+1

5.7 Pricing on request Visit site
3

Gladly
by Gladly
Paid APIWeb

5.7 Pricing on request Visit site
4

Oracle Service

Paid AndroidAPIiPhone+1

5.7 Visit site
5

Dixa
by Dixa
Paid API

5.6 From €89/user/mo Visit site
6

Oracle Siebel CRM

Paid AndroidAPIiPhone+3

5.6 Visit site
7

Kapture CRM
by Kapture CRM
Paid APIWeb

5.5 Pricing on request Visit site
8

Kapture CX
by Kapture CX
Paid API

5.4 Pricing on request Visit site
9

Sugar Serve
by Sugar Serve
Paid AndroidAPIiPhone+1

5.4 Visit site
10

SAP Commerce Cloud
by SAP Commerce Cloud
Paid APIWeb

5.2 Pricing on request Visit site
11

Sprinklr Service
by Sprinklr Service
Paid APIWeb

5.2 Pricing on request Visit site
12

Salesforce Service Cloud

Paid API

5.1 From $25/user/mo · 30-day trial Visit site
13

Jio CRM

Paid

5.0 Pricing on request Visit site
14

ServiceNow Customer Service Management AI Agents
by ServiceNow Customer Service Management AI Agents
Paid API

5.0 Pricing on request Visit site
15

TeamSupport
by TeamSupport
Paid API

4.9 From $45/user/mo (annual) Visit site
16

Microsoft Dynamics 365 Human Resources Recruiting

Paid Web

4.7 From $4/user/mo (annual) Visit site

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