Capsule CRM
by Capsule CRM
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | maximum 2 users · 250 contacts · 5 custom fields · 1 sales pipeline | Free |
| Starter | billed annually · 30,000 contacts · 1 sales pipeline · 1 project board · 50 custom fields · 5 email templates · 1 shared mailbox | $18 a month |
| Growth | billed annually · 60,000 contacts · 5 sales pipelines · 5 project boards · workflow automation · advanced sales reporting · AI enrichment and summaries · Capsule MCP | $36 a month |
| Advanced | billed annually · 120,000 contacts · 50 sales pipelines · 50 project boards · 300 custom fields · 500 email templates · 5 shared mailboxes | $54 a month |
| Marketing add-on | starting from · email marketing · webforms · marketing analytics · automations | $11 a month |
| Ultimate | for scaling teams with 5+ users · account manager · custom training · premium onboarding | On request |
As capsulecrm.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Facts from Capsule CRM's own pages
- AI data handling
- Capsule says customer data is not used to train AI models, AI inputs are not shared outside the account and AI features can be disabled. · capsulecrm.com, 21 Oct 2026
- AI features
- Yes · capsulecrm.com, 20 Sept 2026
- API
- Capsule provides a RESTful API with OAuth 2 authentication and personal access tokens for bespoke or third-party integrations. · capsulecrm.com, 21 Oct 2026
- API documentation depth
- Developer documentation covers parties, opportunities, projects, tasks, entries, attachments, filters, tracks, users, teams, tags, custom fields, pipelines, boards, stages and REST hooks. · developer.capsulecrm.com, 21 Oct 2026
- Company size
- Crunchbase lists Zestia as having 11–50 employees and identifies Duncan Stockdill, Phillip Haines and Wendy Rule as founders. · crunchbase.com, 21 Oct 2026
- Contact management
- The product stores customer relationship records, supports full-text search, custom fields, tags, imports and file attachments. · capsulecrm.com, 21 Oct 2026
- Email sync
- Yes · capsulecrm.com, 20 Sept 2026
- Email tools
- Capsule supports Gmail and Outlook connections, reusable email templates, mailbox connection, sending from Capsule and shared inboxes. · capsulecrm.com, 21 Oct 2026
- Founded
- Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. · zestia.com, 21 Oct 2026
- Free plan
- Yes · capsulecrm.com, 20 Sept 2026
- Free trial
- Yes · capsulecrm.com, 20 Sept 2026
- Headquarters
- Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. · zestia.com, 21 Oct 2026
- Integrations
- The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. · capsulecrm.com, 21 Oct 2026
- Licence
- Capsule’s terms provide access to an online service operated by Zestia Limited and do not publish an open-source licence or source-code distribution. · capsulecrm.com, 21 Oct 2026
- Limit: advanced reporting
- G2 reviewers report that native reporting is limited for deeper analysis and combining custom fields with financial data. · g2.com, 21 Oct 2026
- Limit: free plan and scaling cost
- GetApp reviewers mention the free plan’s contact and feature caps and rising costs as additional users are added. · getapp.com, 21 Oct 2026
- Limit: marketing automation
- GetApp user analysis rates marketing automation lower than core features and notes requests for more advanced campaigns and automation. · getapp.com, 21 Oct 2026
- Limit: mobile functionality
- Google Play reviewers report confusing or limited mobile functionality and unresolved address-map issues. · play.google.com, 21 Oct 2026
- Limit: subscription complaint
- A Trustpilot reviewer complained that cancellation followed an annual subscription without a prorated refund, although Capsule replied that monthly billing had been explained. · trustpilot.com, 21 Oct 2026
- Maker legal name
- The service is operated by Zestia Limited, an English private limited company registered under number 06418281. · capsulecrm.com, 21 Oct 2026
- Marketing automation
- Yes · capsulecrm.com, 20 Sept 2026
- MCP extensibility
- Since 25 September 2026, custom remote MCP connections can search Capsule data and create contacts, opportunities, projects, tasks and notes; this requires Growth or above. · developer.capsulecrm.com, 21 Oct 2026
- Mobile app
- The Android app supports offline access, contact activity, direct calls or email, maps, opportunities and follow-up tasks. · play.google.com, 21 Oct 2026
- Notable news: MCP
- On 25 September 2026 Capsule announced custom remote MCP connections using OAuth for AI tools. · developer.capsulecrm.com, 21 Oct 2026
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