Agile CRM combines sales enablement, marketing automation and customer service in one CRM platform. Sales tools cover contacts and deals, lead scoring, appointment scheduling, telephony and reporting. Marketing features include automated campaigns, email tracking, landing pages, web engagement and mobile marketing; service tools include helpdesk ticketing, canned responses, groups, labels, activities and reports. Android and iOS apps support contact management, campaigns and calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout and LiveHelpNow, while developer resources include APIs, webhooks and single sign-on integration. The Free plan costs 0.00 USD per free and allows up to 10 users and 1,000 contacts and companies, alongside unlimited deals, tasks and documents, email tracking, marketing automation and helpdesk. Starter costs 8.99 USD per month; higher plans add capabilities such as two-way telephony, call recording and more integrations. The company describes Agile CRM as a sales and marketing solution for small and medium-sized businesses. The pricing FAQ states a 99.5% uptime guarantee on paid plans.
Who it is for
Agile CRM suits small and medium-sized businesses looking for sales, marketing and service functions in one platform. Its mobile apps may suit teams managing contacts, campaigns and calls while away from a desktop.
What is good
- Free plan supports up to 10 users
- Sales, marketing and service tools in one CRM
- Android and iOS apps for contacts, campaigns and calls
- Starter includes two-way email integration
- Paid plans have a stated 99.5% uptime guarantee
What to know first
- Free plan is limited to 1,000 contacts and companies
- Starter limits API calls to 5,000 per day
- Privacy policy is marked effective only up to May 24, 2018
Verdict
Agile CRM covers customer management, campaign work and helpdesk tasks, with a free tier and multiple paid plans. Check the plan limits and the stated age of the privacy policy when evaluating fit.
Agile CRM plans and pricing
All plansCompared on CRM software
- Free plan
- Yes
- Visual sales pipeline
- Yes
- Email sync
- Yes
- Marketing automation
- Yes
- Mobile app
- Yes
