Dialpad Meetings

Dialpad Meetings combines video conferencing with live transcription, automated notes, and follow-up summaries. It suits hybrid and remote teams that meet with colleagues, customers, or partners. Browser and app joining keeps access simple, while recording and international dial-ins make the Business plan more relevant for teams that need them.

Overview

Guests can join through a browser or app without installing software or entering a PIN, which removes setup friction for external meetings. Calls can produce real-time transcripts and email recaps with action items, giving teams a written record to revisit after a discussion.

Screen sharing, whiteboards, and file collaboration support work during the call, and integrations include Salesforce, Slack, Google Calendar, Microsoft Teams, Outlook, Intercom, and Miro. Meetings can last up to 300 minutes. That is enough for most routine sessions, though teams that regularly run longer workshops will hit a firm limit.

Computer-connected conference signaling and media use DTLS and SRTP encryption. Screen sharing is encrypted in transit and at rest during the session, and Dialpad says shared information is not stored after sharing ends. PSTN-connected calls are not encrypted. HIPAA compliance applies after signing a Business Associate Agreement.

Key features

• Transcripts and recaps: Live transcription and automatic email follow-ups with transcripts, recordings, and action items can reduce manual note-taking and make decisions easier to track. Dialpad AI features are part of Business.
• Meeting collaboration: Screen sharing, whiteboards, and file collaboration cover common work in a video call, with integrations connecting meetings to calendars, messaging, and business tools.
• Flexible joining: Browser and native desktop access, plus mobile browser audio and video on iOS and Android, gives participants several ways to join without a PIN or required download.
• Recording: Free accounts can record audio only. Video recording requires Business, so teams that need visual meeting archives should budget for the paid plan.
• Large Meetings: The add-on raises the participant limit to 1,500 and adds advanced moderator tools. Business conferences are capped at 100 participants, making the add-on relevant for larger events.

Pricing

Dialpad Meetings uses a freemium model. Free costs nothing and includes video meetings and core meeting features. The separate Dialpad Meetings Free plan is also free; it includes the basics and audio-only recording, but excludes international access numbers and video recording.

Business has custom pricing. It supports up to 100 participants per conference, recurring conferences, international dial-ins, dial-out to participants, co-hosts, custom action items, Dialpad AI, and PIN-protected meetings. It is the better fit for teams that need richer meeting controls, AI capabilities, or international calling, but its price must be assessed with the provider.

The Free plan is a credible starting point for teams with standard video calls and no need for video archives or international dial-ins. Its recording and access limits are meaningful trade-offs for customer-facing or globally distributed teams.

Platforms

Dialpad Meetings works in web browsers and has native desktop apps for Mac and Windows. Mobile browsers on iOS and Android support audio and video. The listed platforms also include Android, iOS, macOS, web, and Windows.

Who it's for

Dialpad Meetings is a good match for hybrid and remote teams that need to collaborate with colleagues and outside customers or partners. It is especially useful when teams want transcripts and follow-up actions attached to the meeting workflow. Teams requiring video recording, international access numbers, or conferences above 100 participants should look at Business and the Large Meetings add-on. Organizations using PSTN connections for sensitive calls should account for the lack of encryption on those calls.

Pros and cons

• Pro: Guests can join in a browser or app without a download or PIN, reducing friction for external participants.
• Pro: Live transcripts and automatic recaps with action items give teams a practical follow-up record.
• Pro: Whiteboards, file collaboration, screen sharing, and a broad set of named integrations support work around the call.
• Con: Free recording is audio-only, while video recording requires Business.
• Con: Free accounts cannot use international access numbers, and Business conferences are limited to 100 participants without the Large Meetings add-on.
• Con: PSTN-connected calls are not encrypted.

Alternatives

For a wider range of meeting software, browse Video Conferencing Software. Teams comparing related calling tools can also explore Voicemail Drop Software.

Zoho Voice may suit teams seeking a freemium voice product with a free trial and one-user Solo and Basic plans. Ring.io is another freemium option with a free trial; its Startup plan costs $120 a month, billed monthly with an annual commitment and a two-user minimum. Freshsales offers a free plan for up to three users and a Growth plan at $9 a month, billed annually. Agile CRM has a free plan for up to 10 users, with 1,000 contacts and companies plus deals, tasks, documents, email tracking, and marketing automation.

Drop Cowboy is a paid option with API and web platforms, including a wholesale BYOC plan that requires Twilio or a compatible SIP provider and charges carrier fees. Autocloz offers a freemium Free CRM plan and API and web access. Salesforce Sales Cloud has a free suite for up to 10GB per organization and a Starter Suite at $25 a month, billed monthly per user. Zoom Scheduler may be a better fit for booking workflows, with a Basic plan offering one personal booking page and one calendar connection.

Verdict

Choose Dialpad Meetings if your team wants straightforward browser or app access alongside transcripts, recaps, and collaboration tools. Its strongest case is keeping meeting participation and follow-up in one workflow, with a usable free starting point. Look elsewhere if free video recording or international dial-ins are essential, or compare Business pricing if your team needs AI features, greater controls, or larger conferences.