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Instead of Vivantio

Vivantio alternatives

Vivantio serves IT, customer service, HR, facilities and other service teams in one service management platform. Its ITIL 4-aligned tools handle incidents, problems, changes and service requests, while no-code workflows can trigger ticket actions, approvals, notifications and escalations. It also combines a configurable branded self-service portal with asset and configuration tracking, more than 600 integrations and full API access at every price point. SaaS and on-premise delivery are available, with pricing starting at $49 per agent per month when billed annually and free access for end users.

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Teams combining support tickets with website live chat — Chatwoot adds website chat, live-agent chat and visitor tracking, while Vivantio covers ITSM, assets and CMDB.

    Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Odoo Helpdesk

    Free plan AndroidAPIiPhone+4

    Support teams handling email, web-form and live-chat tickets — Odoo Helpdesk accepts tickets through email, customizable website forms and live chat, while Vivantio adds ITSM and asset management.

    Free plan Visit site
  3. 3

    Freshdesk

    by Freshdesk
    Free plan API

    Support teams seeking a free plan and ticket-management tools — Freshdesk offers shared inbox, SLA management, help center, ticket automation and customer portal, while Vivantio adds ITSM and asset management.

    From $19/mo (annual) · 14-day trial Visit site
  4. 4

    Vtiger Help Desk

    by Vtiger Help Desk
    Free plan AndroidAPIiPhone

    Support teams seeking a free tier and mobile access — Vtiger Help Desk offers shared inbox, SLA management, help center, automation and customer portal, while Vivantio adds ITSM and CMDB.

    Free plan · paid from $12/user/mo (annual) · 15-day trial Visit site
  5. 5

    Zoho Desk

    by Zoho Desk
    Free plan API

    Small support teams seeking a free plan — Zoho Desk includes three agent seats and provides shared inbox, SLA management, help center, automation, portal and API access.

    Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  6. 6

    Help Scout

    by Help Scout
    Free plan API

    Support teams seeking a free plan and shared inbox — Help Scout offers shared inbox, SLA management, help center, ticket automation and customer portal, while Vivantio adds ITSM and asset tracking.

    Free plan · paid from $25/user/mo · 15-day trial Visit site
  7. 7

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Teams wanting free, self-hosted help desk software — Znuny is free and supports self-hosted deployment, while Vivantio adds ITSM, asset management and over 600 integrations.

    Free plan Visit site
  8. 8

    Checkmk

    Free plan Open source AndroidAPIiPhone+5
    9.3 Free plan · paid from €190/mo (annual) · 30-day trial Visit site
  9. 9

    SlaMetric

    Free plan Web
    6.7 Free plan Visit site
  10. 10

    Effigate

    Free trial APILinuxMac+2
    6.5 From $79/mo · 7-day trial Visit site
  11. 11

    Infodeck

    Free trial AndroidAPIiPhone+2
    6.4 From $17/user/mo (annual) Visit site
  12. 12

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5
    6.3 From $1,499/yr · 30-day trial Visit site
  13. 13

    Alemba Service Manager

    Paid AndroidAPIiPhone+3
    6.1 Pricing on request Visit site
  14. 14

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1
    6.0 From $39/mo (annual) · 30-day trial Visit site
  15. 15

    SuperOps

    Free trial AndroidiPhoneLinux+3
    5.9 From $79/mo (annual) Visit site
  16. 16

    TOPdesk

    Free trial AndroidAPIiPhone+2
    5.9 From £51/mo Visit site
  17. 17

    Qvasa SLA Management

    Free plan Web
    5.6 Free plan · paid from $10/mo (annual) Visit site
  18. 18

    Sirion

    Paid APIWeb
    5.3 Pricing on request Visit site
  19. 19

    Xurrent Service Level Management

    Paid AndroidAPIiPhone+1
    5.3 Pricing on request Visit site
  20. 20

    ConnectWise PSA

    Paid AndroidiPhoneWeb
    5.2 Pricing on request Visit site
  21. 21

    Venminder

    Paid APIWeb
    5.1 Pricing on request Visit site
  22. 22

    CMW Platform SLA Management

    Paid AndroidiPhoneWeb
    4.9 From $349/user/yr Visit site
  23. 23

    Ivanti Service Desk

    Paid AndroidiPhoneWeb
    4.5 Pricing on request Visit site
  24. 24

    Enlighta Performance Management

    Paid Web
    4.4 Pricing on request Visit site
  25. 25

    IOSentra Service Desk

    Paid Web
    4.3 Pricing on request Visit site
  26. 26

    itmSUITE Service Level Management

    Paid Web
    4.2 Visit site
  27. 27

    ITSMOne

    Paid Web
    4.2 Pricing on request · 14-day trial Visit site
  28. 28

    ProcessUnity Vendor Risk Management

    Paid Web
    4.2 Pricing on request Visit site
  29. 29

    PatchDesk

    Paid Web
    4.1 From 169 CAD/mo Visit site

A different product may be a better fit if your work centers on customer-support tickets, live chat or website conversations, or if you want a free plan or a lower starting price. The alternatives vary in channels, SLA management, customer portals and automation; compare those needs with Vivantio’s broader ITSM, asset and CMDB scope. Deployment also matters: Vivantio supports API, self-hosted and web access, while the alternatives specify different platform combinations. Consider whether the wider service-management toolkit justifies its paid entry point for your team.

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