HelloNote

Overview

HelloNote is a web-based therapy EMR for physical therapy, occupational therapy, speech-language pathology and chiropractic practices. It suits clinicians who want clinical records and day-to-day practice operations in one system, with telehealth even on the free plan. The trade-off is a free tier capped at two patients, so growing practices will need a paid plan.

Key features

Clinical tools include customizable documentation templates, automated note-taking, SOAP notes, and CPT and ICD-10 code support. These give practices a range of ways to document care and support coding without relying on separate tools. AI documentation, predictive analytics and intelligent automation add workflow assistance; real-time insights and custom reports provide a way to review practice activity.

Scheduling, online booking, automated reminders, client records, digital intake forms, and packages and memberships cover common practice workflows. Billing features include automated billing, claim tracking, real-time eligibility verification and payment processing. That breadth is useful for practices seeking to manage both care and administration in one place, though the free plan's patient ceiling sharply limits its usefulness as an ongoing system for a larger caseload.

Built-in video conferencing is described as HIPAA-compliant and is available on every plan, including Free. HelloNote also states that every plan is HIPAA compliant and patient data is encrypted across its features. Those commitments make security and included telehealth part of the offer at every price level.

Pricing

HelloNote says plans have no contracts or setup fees and can be canceled anytime. The free plan gives up capacity rather than core workflow categories: it includes documentation, scheduling and billing, but serves only two patients. Lite costs $49.99 a month and Plus costs $70 a month; both are monthly terms. The available staff-account count is 1 staff, so practices should consider that constraint when choosing a system for a team.

Platforms

HelloNote runs on the web. Its built-in video conferencing is available across plans, including Free.

Who it's for

HelloNote is aimed at physical therapy, occupational therapy, speech-language pathology and chiropractic practices. Its combination of documentation, scheduling, billing and telehealth is most compelling for clinicians who want those functions together; the free tier is best suited to a practice with no more than two patients. A larger practice should weigh the paid monthly cost and the single included staff account against its patient and staffing needs.

Pros and cons

• Pro: Telehealth, HIPAA compliance and encrypted patient data are part of every plan, including Free, rather than reserved for paid tiers.
• Pro: Clinical documentation, coding support, scheduling, billing and eligibility checks span several administrative needs in one EMR.
• Con: Free supports only two patients, which makes it a narrow fit for an established caseload.
• Con: One staff account is included, limiting the appeal for practices that need multiple users under the same account.
• Con: Lite and Plus have monthly prices, but their distinct plan inclusions are not clear enough to judge which paid tier best fits a given workflow.

Alternatives

For massage-focused scheduling choices, see Massage Therapy Scheduling Software.

Pronto is a freemium salon appointment scheduler with Linux, macOS, self-hosted, web and Windows options; its Free plan allows 1 staff, 100 clients and 50 bookings a month. Consider it when platform flexibility and a larger stated free client allowance matter more than a therapy EMR.

WellnessLiving is a paid product with a free plan and trial, and runs on Android, iOS and web. Its Starter plan is $62 a month billed annually for one staff member; it may suit a reader prioritizing those mobile platforms and willing to commit annually.

Goldie offers a free Starter plan with 20 appointments per month, one user and unlimited clients, plus Android, iOS and web apps. It is a reasonable direction for a reader who values a stated unlimited-client free tier over HelloNote's therapy-specific EMR focus.

MassageHub offers free and trial options across Android, iOS and web, with a Solo Free plan that includes SOAP notes, client management, online booking, payments, a client portal and intake forms. Massage practitioners seeking those listed mobile and client-facing tools may prefer it.

Kneadly is a web-based freemium option whose Free plan supports up to 25 clients, one therapist account, manual SOAP notes and email appointment reminders. It may fit a therapist who needs a higher free client cap and can work with manual notes.

Servegalo is a web-based freemium option with a free plan for one location and up to three staff, with a 1% fee per booking on collected deposits and pay-per-use AI credits. Consider it when multiple staff on a free tier matter more than HelloNote's clinical EMR orientation.

Stillpoint is a web-based freemium option whose free plan allows one practitioner, two services and eight appointments per month. It is a more limited booking-oriented option for someone who can stay within those caps.

Bookify is another web option to compare for team member-based appointment scheduling.

Verdict

HelloNote is a strong fit for a therapy practice that wants clinical documentation, practice administration and HIPAA-compliant telehealth under one roof. The free plan lowers the barrier to trying that workflow, but its two-patient limit and one included staff account make it a poor long-term fit for many teams. Choose it for its therapy EMR scope; look elsewhere if a larger free caseload, multiple staff accounts or clearer paid-plan distinctions are essential.