Kneadly

Overview

Kneadly is practice-management software for massage therapists and wellness professionals, combining online booking with client records, forms, notes, payments, and follow-up workflows. It fits solo practitioners and small practices that want one web service for the client journey rather than separate scheduling and documentation tools. The free tier is a sensible way to start, but its client and therapist caps make a paid plan the more realistic choice once bookings become regular.

Key features

A personal booking link shows real-time availability so clients can schedule without back-and-forth messages. Digital intake forms collect health history, preferences, and consent before an appointment, while client history, treatment-room scheduling, packages, and memberships support ongoing practice administration. These functions make Kneadly broader than a simple booking page.

Structured SOAP notes give sessions a consistent record. Free users write notes manually; Pro adds AI-generated drafts that the therapist can review and edit. The draft feature can reduce repetitive typing, but it does not remove the need for professional checking before a record is saved.

Stripe-powered payments and deposits help a practice collect money around appointments. Stripe processing fees apply to card payments, so payment costs sit alongside the subscription. Automated appointment reminders, post-session follow-ups, rebooking nudges, and review requests can reduce routine outreach and help maintain repeat visits.

Kneadly connects with Stripe, Twilio, Google Calendar, Microsoft/Outlook Calendar, and Resend. Google Calendar sync can read free/busy availability and create, update, or delete Kneadly events. Outlook sync is one-way from Kneadly to Outlook, a meaningful limitation for teams that expect two-way calendar editing.

Data is transmitted over HTTPS/TLS, full payment-card data is not stored, and Kneadly says it does not sell personal data. Users retain ownership of entered data, and client data remains exportable. Support is offered at [email protected], with a stated aim of replying within one business day.

Pricing

The Free plan suits a solo therapist with a small client list who can manage manual notes and basic reminders. Pro removes the 25-client ceiling and adds the workflow automation, intake, deposits, and AI drafting that matter when appointment volume grows. Team is aimed at a multi-therapist practice that needs shared records and reporting; its included three seats and $12 monthly add-on rate make staffing costs predictable. Kneadly offers a 14-day trial, while paid pricing is shown from $29 per month at regular rates.

Platforms

Kneadly runs on the web, so it can be used from a browser rather than a platform-specific desktop or mobile application.

Who it's for

Solo massage therapists get booking, intake, SOAP documentation, deposits, and automated follow-up in one service, with a no-cost entry point. Growing practices should look at Team when several therapists need a common calendar and client database. It is less suitable for a team that requires two-way Outlook synchronization or for a solo operator whose needs stop at occasional appointment booking.

Pros and cons

Pros

• Complete client flow: Booking, intake, notes, payments, reminders, rebooking, and reviews cover work before and after a session.
• Useful free entry: One therapist can manage up to 25 clients without a subscription.
• Room to grow: Pro offers unlimited clients, while Team adds shared data and reporting for up to three therapists.
• Export and privacy commitments: Exportable client data, HTTPS/TLS transmission, and no sale of personal data support responsible record handling.

Cons

• Free-plan ceiling: The 25-client limit and manual-only SOAP notes can force an upgrade quickly.
• Card fees remain: Stripe processing charges add to the subscription cost when clients pay by card.
• Uneven calendar sync: Outlook only receives one-way updates, unlike the broader Google Calendar actions.
• AI is paid-tier only: Drafting assistance requires Pro rather than the free account.

Alternatives

Pronto is a better fit if you need a free, multi-platform system with one staff account, 100 clients, and 50 bookings per month. WellnessLiving suits practices prepared to pay $62 per month annually for booking plus dedicated client and staff apps. Goldie is worth choosing when a mobile Android or iOS app and a free tier with unlimited clients matter more than Kneadly's SOAP-focused workflow. MassageHub offers a free massage-specific plan with SOAP notes, intake forms, payments, a client portal, and Google Calendar sync. HelloNote is the alternative for a web-based EMR centered on documentation, scheduling, and billing. Servegalo fits a location-based operation with up to three staff on its free plan and deposit-based booking fees. Stillpoint is aimed at a single practitioner with a sharply limited free allowance of eight appointments per month. Bookify is a consideration for teams wanting staff and shift planning, client records, and unlimited services and appointments billed per team member.

For broader category comparisons, see Massage Therapy Scheduling Software and Massage Therapy Software.

Verdict

Kneadly is a strong choice for a solo massage therapist or small wellness practice that wants booking, clinical-style notes, intake, deposits, and automated retention messages together. Choose Pro when the free plan's 25-client cap or manual notes becomes restrictive, and Team when shared operations matter. Look elsewhere if you need a native mobile product, two-way Outlook synchronization, or a service whose free tier supports a larger practice.