MassageHub

Overview

MassageHub is practice-management software for independent massage therapists, bringing appointments, client records, SOAP notes and payments into one service. It suits solo practitioners who want to manage both fixed-location and mobile appointments; its free tier is a strong starting point, but it is not designed for a multi-staff practice.

Clients can book through a therapist’s own URL without an account or app download. The service also supports client intake forms and exports client lists, appointment history and SOAP notes as CSV or PDF—useful safeguards for a practice that wants to keep its records portable.

Key features

• Booking and client records: An online booking page, client management, intake forms and SOAP notes cover the central administrative tasks of a solo practice. The account-free booking link makes it straightforward for new clients to schedule.
• Mobile scheduling: For consecutive appointments, Google Maps-based routing estimates driving or walking time. That is a meaningful distinction for therapists travelling between clients, though it is a paid-plan feature.
• Payments and reminders: Stripe processes payments, and MassageHub says it does not store card numbers. Email reminders start with Solo Pro; SMS reminders are reserved for Solo Plus, so the right tier depends on whether email is sufficient.
• Client retention: Solo Plus adds gift cards, treatment packages, memberships and a loyalty programme. These tools may help a practitioner build repeat business, but they require the highest-priced plan.
• Connections and privacy: The maker lists Stripe, Google and Apple calendars, Outlook, Google Maps, Twilio and Zapier among its integrations and tools. Its privacy policy says sensitive fields such as calendar URLs and OAuth tokens are encrypted at rest using AES-256-GCM, with data transmitted over HTTPS. If a therapist requests SOAP-note assistance, note text may be sent to Anthropic’s Claude AI; use is optional, and the therapist reviews suggestions before saving.
• Support: Help-centre guides and walkthroughs are available, and the maker lists [email protected] as its contact.

Pricing

MassageHub is freemium, with a 30-day trial and paid plans starting at £12/mo. The published plan prices are:

Solo Free covers the core workflow, including online payments and intake forms, so it is the sensible first choice for a therapist who does not need paid-plan additions. Pro is the practical step up for mobile scheduling, deposits or email reminders. Plus is for practitioners who want SMS and the expanded retention and AI tools. Plans are intended for individual solo therapists and have no usage caps, subject to a fair-use policy that allows review of unusually high activity. Multiple staff seats are not part of the stated plan design.

Platforms

MassageHub is available on Android, iOS and the web, giving therapists a choice of mobile or browser access.

Who it's for

MassageHub is best suited to an independent therapist who wants one service for booking, records, notes and payment, particularly if appointments include travel between clients. The maker describes it as built for independent UK massage therapists. Its solo focus makes it a poor fit for a practice that needs staff accounts or a multi-practitioner setup.

Pros and cons

Pros

• A useful free foundation: The free tier includes booking, records, SOAP notes, intake forms and online payments rather than limiting the entry plan to a basic calendar.
• Travel-aware appointments: Pro’s driving or walking time estimates address a practical scheduling need for mobile therapists.
• Portable records: CSV and PDF exports of client lists, appointment history and SOAP notes make it possible to take key practice data elsewhere.
• Optional AI assistance: Plus offers SOAP-note suggestions, with therapist review before saving; the feature can be left unused.

Cons

• Solo-only plan design: The service is intended for individual therapists, so practices needing multiple staff seats should choose another platform.
• Useful additions require upgrades: Travel routing and email reminders start at Pro, while SMS, packages and memberships require Plus.
• AI involves an external processor: When requested, SOAP-note text may be sent to Anthropic’s Claude AI, which may not suit therapists who prefer not to use external AI processing.

Alternatives

• Massage Therapy Scheduling Software is a useful place to compare more scheduling options.
• Pronto is worth considering if you need staff capacity: its free plan allows 1 staff member, 100 clients and 50 bookings per month, while its platform options include self-hosting and desktop systems.
• WellnessLiving may suit a business wanting a broader booking and staff-app setup; its Starter plan is $62 a month billed annually for one staff member and includes classes and appointments booking.
• Goldie is another mobile-and-web freemium option; its free Starter plan caps usage at 20 appointments per month and one user.
• HelloNote may suit a practitioner seeking an EMR-oriented tool: its web free plan supports up to 2 patients and includes documentation, scheduling and billing.
• Kneadly is a web-based alternative with a free tier for up to 25 clients and one therapist account, including manual SOAP notes and email appointment reminders.
• Servegalo offers a free plan for one location and up to three staff, with a 1% charge per booking on collected deposits.
• Stillpoint has a free plan for one practitioner, two services and eight appointments per month, making it an option for a very small appointment volume.
• Bookify is another booking-software option.

Verdict

Choose MassageHub if you are a solo massage therapist who wants booking, notes, client records and payments together, especially if you travel between appointments. Its free plan covers the essentials, and Pro adds a particularly relevant tool for mobile work. Look elsewhere if you need staff seats, or if you want SMS reminders and client-retention features without moving to the £24 a month Plus plan.