Cliniko

What Cliniko is

Cliniko is practice management software for clinics and allied health practitioners. It brings appointment scheduling, treatment notes, invoices, payments, expenses, taxes, reporting, and business management tools into one service. Its appointment calendar supports online bookings, repeat appointments, and flexible views. Practitioners can create customizable treatment notes, store them in the cloud, search them, access them from any device, and attach files to patient records. Cliniko lists 99 connected apps, including Xero and Mailchimp; most of these apps were developed by third parties. A REST API returns JSON and is served over HTTPS. Cliniko has no native mobile app, but its mobile-friendly service can be opened in a browser on phones and tablets. The company says data is encrypted in transit and at rest, backed up daily, and monitored around the clock. It states that it meets or exceeds the Australian Privacy Principles, GDPR, PIPEDA, and HIPAA requirements. New accounts are stored in Australia, the UK, Canada, or Ireland depending on account location; accounts elsewhere are stored in Australia. Plans start at $45 a month for one practitioner, and a 30-day trial is available. All customers receive free online chat and email support from a round-the-clock team.

Who it suits

Cliniko suits clinics and allied health practitioners who want scheduling, clinical notes, billing, and business management tools in one service. Its plans accommodate different practitioner counts, with unlimited admin and reception users, locations, file storage, and patients included in each listed tier.

Limits

The $45 a month plan covers one practitioner, with unlimited admin and reception users, locations, file storage, and patients. SMS credits cost 10¢ per message, and third-party connected apps may have their own fees.

Getting started

1. Visit the Cliniko website.
2. Start the 30-day free trial.
3. Choose a plan based on the number of practitioners.
4. Access Cliniko on the web or in a phone or tablet browser.
5. Connect apps or use the REST API if needed.

Verdict

Clinics and allied health practitioners should consider Cliniko for its combination of appointment management, treatment records, billing, and practice tools. The 30-day trial offers a way to try the service, with plans starting at $45 a month. Buyers who require a native mobile app should account for browser-only mobile access.