Mywellness CRM

Mywellness CRM is an operations, coaching, and member-engagement platform for fitness and wellness organisations. It is best for facilities that want scheduling, connected health information, and a branded member app in one system rather than a standalone booking tool. Its broad scope is useful for ongoing coaching and retention work, while custom pricing makes a trial essential before purchase.

Overview

Mywellness CRM brings software, apps, smart equipment, and wearables together for fitness and wellness centres. It combines administration, client services, coaching, and communications so staff can work from a shared operational picture while members train on site or remotely. The company behind it, Technogym, was founded in 1983 and is headquartered in Cesena, Italy. Technogym identifies itself as the data controller for the digital platforms covered by its privacy policy and gives [email protected] for privacy enquiries.

Key features

Scheduling covers class calendars, appointments, and staff shifts. Coaching tools let staff assign programmes, monitor progress, and support clients in person or remotely. That pairing suits businesses selling continuing guidance and accountability; a venue that only needs a timetable may find the wider system excessive.

Facilities can customise a member app with their colours, logo, and content, then update it through Mywellness CRM. The app can be distributed through the Apple App Store and Google Play. Members can check in, record workouts, book classes and appointments, message trainers, and use on-demand workouts and challenges. This creates a direct member channel, but its impact depends on the facility keeping content and communication active.

Health-history tools collect questionnaires and functional tests and can incorporate cardiovascular, sleep, recovery, and activity information from connected devices and wearables. Clients can connect equipment supporting the Fitness Machine Service Bluetooth protocol, fitness and wellness apps, smartwatches, heart-rate monitors, and sleep trackers. These connections are most valuable for coaching-led services that need progress context beyond attendance; they add little to a business that does not use connected training data.

Integrations connect Mywellness CRM with fitness and health-management systems for check-ins, payments, health tracking, marketing, and business intelligence. Real-time data and business-trend views support targeted decisions. Automated nurture, fitness-platform links, and funnel-based acquisition reporting extend the platform beyond daily scheduling into marketing and member follow-up.

Pricing

Mywellness CRM uses paid, custom pricing. Businesses must contact the company to learn about plans and request a trial; no plan prices or trial duration are published, so budget and renewal terms need to be confirmed directly.

The tiers describe different capabilities rather than published seat, usage, or quota limits. Confirm those commercial terms, along with what the trial includes, before selecting a package.

Platforms

Mywellness CRM is available on Android, iOS, and the web. Its branded member app can be offered in both major mobile app stores, while staff and administrative work can be handled through the platform.

Who it's for

The product targets fitness studios, gyms, yoga and Pilates studios, indoor-cycling studios, corporate-wellness programmes, health and medical centres, and hotels and spas. It is a particularly strong match for multi-service businesses combining classes, appointments, coaching, member communications, and connected equipment. Smaller operators seeking only basic booking or a low, transparent monthly price should compare narrower tools first.

Pros and cons

Pros

• Broad operating scope: Scheduling, coaching, member apps, health history, integrations, and analytics can sit in one platform.
• Branded member experience: Facilities control app branding and content while members get check-ins, bookings, messaging, workouts, and challenges.
• Connected-data support: Wearables, compatible equipment, and health apps can feed richer coaching and activity context.
• Marketing and retention tools: Journey automations, omnichannel campaigns, nurture, and funnel reporting support follow-up beyond attendance.

Cons

• Custom pricing: Buyers cannot compare plan costs or published quotas without contacting the company.
• Potentially excessive for simple needs: A basic timetable or booking requirement may not justify the platform's broader coaching and data stack.
• Content commitment: The branded app and on-demand features require an organisation to maintain useful content and communications.

Alternatives

For a wider shortlist, see Fitness CRM Software and Gym Marketing Software.

• BuddyPT Fitness CRM is a freemium Android, iOS, and web option with a free 10-client Starter plan, useful for small teams wanting published entry pricing.
• Mako offers a free web Pulse product for attendance review, retention signals, and follow-up tasks, with CRM paid separately.
• TatvaCRM has a forever-free web plan for three users, 1,000 records, one pipeline, and 100 MB storage.
• UrbanGym provides a free web plan for one location, up to 50 members, two staff accounts, and 100 SMS per month.
• MapleConnect is a paid API and web CRM with a free core plan and a flat $199-per-month Essential tier.
• GymSales is a paid Android, iOS, API, and web product priced through a subscription agreement, with optional SMS charged per credit.
• ACR is a paid web-based alternative.
• Keepme is a paid API and web alternative.

Verdict

Choose Mywellness CRM if your fitness or wellness business needs coordinated scheduling, coaching, branded mobile engagement, connected health data, and marketing workflows. Look elsewhere if transparent pricing, a small free tier, or a focused booking system matters more than an integrated platform; request the trial and confirm commercial limits before committing.