UrbanGym

UrbanGym is a web-based gym-management system for Indian fitness businesses, from studios to chains. It is a strong fit for operators who want billing, member administration, and branch reporting together; the free tier gives a small gym room to start, but production fingerprint-terminal sync is a firm limitation.

Overview

UrbanGym combines member profiles, packages and renewals with check-ins, class attendance, and trainer sessions. Payment and dues tracking, invoices, reminders, and collection recording across Razorpay, UPI, cash, and bank transfers put routine membership administration and collections in one system. That breadth is useful for gyms replacing separate registers, but the product is web-only, so it is not a fit for teams that require native mobile apps.

For owners overseeing branches, location-level KPI cards, consolidated revenue, and staff scoped to locations provide a view beyond a single-site operation. UrbanGym is positioned for businesses with 2 to 200 locations, but Scale supports up to five; larger chains need custom-priced Enterprise.

Key features

Membership, attendance, and collections

The membership tools cover the recurring cycle from packages to renewals, as well as check-ins, class attendance, and trainer sessions. Staff can record dues and collections and use reminders and invoices to follow up. Razorpay requires owner setup, while SMS provider hooks and Google Calendar scheduling sync are labeled Beta; neither should be treated as a finished, hands-off integration.

Branch oversight and device support

Location-specific KPIs and consolidated revenue are relevant to owners comparing activity across sites, and staff access can be scoped by location. Biometric device registration and attendance-source support are available, but production fingerprint-terminal synchronization has not shipped. Gyms that depend on terminals for daily check-ins should choose another system rather than build their workflow around this capability.

Security and setup

UrbanGym says data is encrypted in transit and at rest, uses OTP authentication without storing passwords, and enforces database row-level security and role-based access controls. It describes its architecture as SOC 2-ready, not SOC 2-certified. The company says it does not sell personal data or use it for targeted advertising, and shares data with service providers for platform operation and delivery. Setup is described as completable in 48 hours, including member-data import and assigning staff or trainers to branches.

Pricing

UrbanGym has a free plan, paid plans from ₹1,499/mo, and a 14-day trial on paid plans with no credit card required. Customers can cancel anytime. The published monthly and annual prices are:

Free is a sensible starting point for a small single-location gym, but the 50-member and 2-staff caps make it a trial-sized operating tier as the business grows. Pro raises those limits without adding branches, so it suits a busier single-site operation. Scale is the step up for multi-location businesses, trading a higher bill for five locations, unlimited members, and dedicated onboarding. Enterprise is the only stated tier for more than five locations and adds custom integrations and an SLA, but the price is negotiated.

Platforms

UrbanGym runs on the web. It supports payment recording for Razorpay, UPI, cash, and bank transfers, with Razorpay requiring setup by the owner. SMS hooks and Google Calendar sync are Beta, so businesses relying on either should account for that status.

Who it's for

UrbanGym makes the most sense for Indian gyms, studios, chains, and franchises that need membership administration, collection tracking, attendance, and branch visibility in one web system. A small gym can begin on Free, while a single site with more members or staff can move to Pro. Scale is more relevant to operators with several branches, and Enterprise is aimed at larger organizations that need custom quotas or integrations. It is a weaker fit for facilities where production fingerprint-terminal check-ins are essential.

Pros and cons

• Pros: Membership, attendance, and collection tracking share one system, reducing the need to manage those tasks separately.
• Pros: Location-level KPIs, consolidated revenue, and location-scoped staff support oversight across branches.
• Pros: The Free plan gives a small gym a no-cost start, and the paid-plan trial does not require a credit card.
• Cons: Free is capped at 50 members and 2 staff; Pro remains limited to one location.
• Cons: SMS and Calendar connections are Beta, and Razorpay needs owner setup.
• Cons: Production fingerprint-terminal synchronization is not shipped, despite device registration and attendance-source support.
• Cons: The system is web-only, and SOC 2-ready architecture is not the same as SOC 2 certification.

Alternatives

For a different balance of fitness management and CRM, compare Fitness CRM Software and Gym Marketing Software; for check-in-focused options, see Gym Check-In Software.

BuddyPT Fitness CRM is worth considering for personal trainers who need Android, iOS, and web access: its free Starter plan allows 10 clients, while Growth is $35 a month for 25 clients. Mako may suit gyms focused on attendance review, retention signals, and internal follow-up tasks; Mako Pulse is free but requires an account, and Mako CRM is paid separately. TatvaCRM is a more general web CRM option, with a free plan for 3 users and 1,000 records and a Starter tier at $12 a month billed annually per user.

MapleConnect is another CRM to compare if a flat-fee Essential plan matters: it costs $199 a month and includes full CRM plus automation. GymSales is a paid option with Android, iOS, web, and API platforms; fees and included services are set by subscription agreement, with optional SMS charged per credit sent. Mywellness CRM has paid plans and a free trial, with PROGRAM offering custom programs, questionnaires, and functional tests, and GO HYBRID building on Boost features with custom on-demand content. ACR and Keepme are also paid alternatives; ACR is web-based, while Keepme supports web and API.

Verdict

Choose UrbanGym if your gym needs a web-based hub for billing, members, attendance, and branch reporting, especially if you can start small or need Scale's five-location capacity. Its strongest case is operational coverage at a clear tiered price; look elsewhere if you need more than five branches without custom pricing or depend on production fingerprint-terminal sync.