Symplast

Symplast is a cloud-based EHR and practice-management platform for medical aesthetics, including plastic surgery practices and med spas. It is best suited to teams seeking clinical, patient-facing, payment and growth workflows in one system. Its breadth is a clear strength, though custom pricing and a one-year standard agreement call for a careful fit check.

Overview

Symplast combines client records, treatment plans, digital forms, inventory tracking and payment processing with clinical documentation, practice operations, a branded patient app and CRM tools. That scope can simplify how an aesthetics practice coordinates day-to-day work; a practice looking only for scheduling may find it broader than necessary.

Founded by plastic surgeons in 2013, Symplast is headquartered in Fort Lauderdale, Florida. Its exclusive focus on medical aesthetics makes it a more natural fit for plastic surgery and med spa workflows than for practices in unrelated specialties.

Key features

Clinical workflows

The EHR includes customizable templates, voice-to-text, AI Scribe, ambient listening, e-prescribing and virtual consultations. Together, these cover documentation and care delivery in one platform. Practices should confirm that the configuration and partner integrations suit their clinical processes during a demo.

Patient engagement and growth

The branded patient app supports secure messaging, push notifications, virtual consultations, consent forms, photo sharing and invoice payments. Symplast describes the app and media management as HIPAA-secure or HIPAA-compliant, a relevant consideration for practices handling patient communications and images.

CRM and Practice Growth Services cover lead capture, automated follow-up, conversion workflows, campaigns and reporting support. These tools give practices a way to connect prospective-patient follow-up with ongoing operations, though the growth offering is a separate step up from Launch.

Payments and integrations

Symplast Payments supports card processing, remote payment links, recurring plans, CareCredit integration and payments through the patient app. The native CareCredit integration includes prequalification and payment workflows, which can help practices incorporate patient financing into their process.

Symplast integrates with partners across loyalty programs, imaging, marketing, e-prescribing, claims management, labs and financing. Specific partners are reviewed during a demo, so practices with essential existing systems should verify compatibility before committing.

Pricing

Symplast is paid software with custom pricing; no plan has a published price. The standard agreement is one year, paid monthly, with a one-time setup fee for implementation and migration. That commitment makes a detailed review of scope, setup costs and renewal terms important before signing.

• Launch: Includes EHR, scheduling, communication, billing, mobile access, concierge support and CRM. It suits practices seeking the core clinical and operational platform, but excludes the Practice Growth Services included in Growth.
• Growth: Includes everything in Launch plus Practice Growth Services, with Cruise, Accelerate and Momentum tiers. It is aimed at practices that want lead capture, follow-up and campaign support alongside core workflows.
• Velocity: An invite-only partnership that not every practice qualifies for; a growth guarantee is described. It is not a standard option for every buyer, so practices should establish eligibility and terms directly.

Every plan includes access to real-person support within 60 seconds. Symplast also says it migrates data from other practice systems and provides milestone-based, role-aligned implementation training, with ongoing training included.

Platforms

Symplast is available on Android, iOS, macOS, web and Windows. The range supports teams that need access across mobile devices and desktop environments.

Who it's for

Symplast is built exclusively for medical aesthetics, making it a strong fit for plastic surgery practices and med spas that want clinical records, patient communication, payments and growth workflows together. Practices outside aesthetics, or those looking for a narrower scheduling tool, should consider software designed around those needs instead.

Pros and cons

• Pros: Combines EHR, patient app, CRM and payments, reducing the need to assemble those capabilities from separate products.
• Pros: Includes migration, role-aligned implementation training and ongoing training, which can support a move from another practice system.
• Cons: Custom pricing plus a one-year agreement and setup fee make the financial commitment harder to assess before a demo.
• Cons: Velocity is invite-only, and specific partner integrations need to be confirmed, limiting certainty for practices with strict requirements.

Alternatives

For a broader comparison, browse Medical Spa Scheduling Software, Med Spa Software and Medical Practice Management.

• Estetica Gestion is worth considering for practices that prefer a freemium option, with Android, iOS and web support and a Professional plan priced at $30 a month.
• Nextech is another paid option for practices comparing software across iOS, macOS, web and Windows.
• Portrait Care may suit buyers seeking a freemium product with a free trial and web access; its New Practice Setup plan costs $1,499, paid once.
• Trueatoms offers a freemium option with web and API platforms; its Starter plan costs ₹1,499 a month.
• Zdrovia is a web-based freemium alternative with a Small Practice plan at $49 a month.
• Belle Software is a paid option with a free trial and Android, iOS and web support.
• Calyx offers a freemium option on web, iOS and Android.
• Clinicminds is a paid alternative with a free trial, support for iOS, macOS, web and Windows, and subscriptions starting at €160 a month.

Verdict

Choose Symplast if your medical aesthetics practice wants clinical, patient-app, payment and growth tools in one system, and you value migration and ongoing training support. Look elsewhere if you need a published price, a shorter standard commitment or software tailored to a specialty outside aesthetics.