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Best ServiceNow Enterprise Service Management Alternatives in 2026

Updated

20 apps from enterprise service management software ranked against ServiceNow Enterprise Service Management on the same published basis.

  1. 1
    Automation Anywhere Document Automation Free plan apiextensionLinuxMacself-hosted $750/mo6.7
    ServiceNow Enterprise Service Management vs Automation Anywhere Document Automation
  2. 2
    Vivantio apiself-hostedWeb $49/mo6.3
    ServiceNow Enterprise Service Management vs Vivantio
  3. 3
    Alemba Service Manager AndroidapiiOSself-hostedWeb 5.6
    ServiceNow Enterprise Service Management vs Alemba Service Manager
  4. 4
    Hornbill IT Asset Management AndroidapiiOSWebWin 5.6
    ServiceNow Enterprise Service Management vs Hornbill IT Asset Management
  5. 5
    iET Enterprise Service Management AndroidapiiOSWebWin 5.6
    ServiceNow Enterprise Service Management vs iET Enterprise Service Management
  6. 6
    IFS Enterprise Service Management AndroidiOSWebWin 5.6
    ServiceNow Enterprise Service Management vs IFS Enterprise Service Management
  7. 7
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo5.6
    ServiceNow Enterprise Service Management vs ManageEngine ServiceDesk Plus
  8. 8
    TeamDynamix DEX LinuxMacWebWin 5.6
    ServiceNow Enterprise Service Management vs TeamDynamix DEX
  9. 9
    Ivanti Neurons for Enterprise Service Management AndroidapiiOSWeb 5.5
    ServiceNow Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management
  10. 10
    USU Knowledge Management apiLinuxself-hostedWebWin 5.5
    ServiceNow Enterprise Service Management vs USU Knowledge Management
  11. 11
    Marval MSM apiself-hostedWeb 5.4
    ServiceNow Enterprise Service Management vs Marval MSM
  12. 12
    OpenText Service Management AndroidiOSWeb 5.4
    ServiceNow Enterprise Service Management vs OpenText Service Management
  13. 13
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo5.3
    ServiceNow Enterprise Service Management vs Matrix42 FastViewer
  14. 15
    SymphonyAI IT Service Management Web 5.3
    ServiceNow Enterprise Service Management vs SymphonyAI IT Service Management
  15. 16
    Wolken AI Enterprise Service Management apiWeb 5.3
    ServiceNow Enterprise Service Management vs Wolken AI Enterprise Service Management
  16. 17
    Hornbill Service Manager Web 5.2
    ServiceNow Enterprise Service Management vs Hornbill Service Manager
  17. 18
    USU IT Service Management Web 5.2
    ServiceNow Enterprise Service Management vs USU IT Service Management
  18. 19
    Freshservice Free trial AndroidapiiOSWeb $19/mo5.1
    ServiceNow Enterprise Service Management vs Freshservice
  19. 20
    Gfacility Free trial AndroidapiiOSWeb 5.1
    ServiceNow Enterprise Service Management vs Gfacility
  20. 21
    HaloITSM Free trial AndroidapiiOSself-hostedWeb $83333.33/mo5.1
    ServiceNow Enterprise Service Management vs HaloITSM

ServiceNow Enterprise Service Management alternatives compared

#AppScoreFree planFromRuns on
1Automation Anywhere Document Automation6.7Free plan$750/moAPI, Browser, Linux, Mac, self-hosted, Web, Windows
2Vivantio6.3$49/moAPI, self-hosted, Web
3Alemba Service Manager5.6Android, API, iOS, self-hosted, Web, Windows
4Hornbill IT Asset Management5.6Android, API, iOS, Web, Windows
5iET Enterprise Service Management5.6Android, API, iOS, Web, Windows
6IFS Enterprise Service Management5.6Android, iOS, Web, Windows
7ManageEngine ServiceDesk Plus5.6$13/moAndroid, iOS, Linux, Mac, Web, Windows
8TeamDynamix DEX5.6Linux, Mac, Web, Windows
9Ivanti Neurons for Enterprise Service Management5.5Android, API, iOS, Web
10USU Knowledge Management5.5API, Linux, self-hosted, Web, Windows
11Marval MSM5.4API, self-hosted, Web
12OpenText Service Management5.4Android, iOS, Web
13Matrix42 FastViewer5.3No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
15SymphonyAI IT Service Management5.3Web
16Wolken AI Enterprise Service Management5.3API, Web
17Hornbill Service Manager5.2Web
18USU IT Service Management5.2Web
19Freshservice5.1No$19/moAndroid, API, iOS, Web
20Gfacility5.1NoAndroid, API, iOS, Web
21HaloITSM5.1No$83333.33/moAndroid, API, iOS, self-hosted, Web
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Questions about ServiceNow Enterprise Service Management alternatives

What is the best alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation, number 1 in enterprise service management software with a score of 6.7 out of 10. The others here: Vivantio, Alemba Service Manager, Hornbill IT Asset Management and 16 more.

What is the best free alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.