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ServiceNow Enterprise Service Management
What ServiceNow Enterprise Service Management is
ServiceNow Enterprise Service Management gives organizations a cloud-based way to coordinate services across non-IT departments. Its service catalog presents available services, while workflow automation supports the processes behind them. Employees also have access to a portal and a knowledge base. The product is available on Android, iOS, and the web, bringing those service and information functions to several kinds of devices. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The pricing model is paid, with pricing available on request. The listed deployment option is cloud. For organizations looking beyond IT service management, the combination of a catalog, employee portal, knowledge base, and automated workflows covers key parts of internal service delivery.
Who it suits
It suits organizations that want to coordinate services for non-IT departments through a service catalog, employee portal, and knowledge base. Teams seeking workflow automation and cloud deployment may also find the listed capabilities relevant.
What it does well
- Includes a service catalog for internal services.
- Automates workflows across non-IT departments.
- Provides an employee portal and knowledge base.
- Available on Android, iOS, and web.
What to know first
- Paid product; pricing is available on request.
- Cloud is the only listed deployment option.
Verdict
ServiceNow Enterprise Service Management brings service access, knowledge, and workflow automation together for non-IT departments. Organizations will need to request pricing to assess its cost.
Facts from ServiceNow Enterprise Service Management's own pages
- Founded
- 2004 · servicenow.com, 23 Sept 2026
- Headquarters
- Santa Clara, California, United States · servicenow.com, 23 Sept 2026