Bigin by Zoho CRM is a CRM for small businesses and MSMEs, including businesses with 1 to 20 employees. Its visual sales pipelines organize customer work, while email sync and workflow automation support related processes. The free edition supports one user, one pipeline, 500 records, and three automations; limits vary across paid editions. Annual pricing starts at $7/user/mo billed annually, and annual billing is listed as saving up to 35%. A 15-day free trial requires no credit card. The offer includes free onboarding and a 100% money-back guarantee. Zia-powered AI features include writing assistance, summaries, reply suggestions, and churn analysis. Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp, and Zapier. WhatsApp integration supports messages, replies, and conversation history. Apps are available for iOS, iPadOS, Android, and macOS. Paid plans include user management and multiple team pipelines; support is available by phone, email, and live chat 24 hours a day, five days a week.
Who it is for
Bigin suits small businesses and MSMEs, especially those with 1 to 20 employees. The free edition may suit a single user with modest record and pipeline needs.
What is good
- Free edition includes one pipeline and three automations.
- Trial lasts 15 days and needs no credit card.
- Zia offers writing assistance and summaries.
- Integrates with QuickBooks, Google Workspace, and Zapier.
What to know first
- Free edition is limited to one user.
- Free edition is limited to 500 records.
- Pipeline, record, automation, and AI-credit limits vary by edition.
Verdict
Bigin combines sales pipelines, email sync, automation, and AI features with a free entry edition and a no-card trial. Check its edition-specific limits if your team or workflow needs more capacity.
Get started with Bigin by Zoho CRM
- Visit https://www.bigin.com/.
- Start the Free edition or begin the 15-day free trial.
- Use the web signup flow; the trial does not require a credit card.
- Set up a pipeline and add customer records.
- Install the iOS, iPadOS, Android or macOS app if you want to use Bigin on those platforms.
What the free plan stops at
The Free edition is limited to one user, one pipeline, 500 records and three automations. Paid editions have varying pipeline, record, automation, custom-field, booking, mass-email and AI-credit limits.
Questions about Bigin by Zoho CRM
Is Bigin free?
Yes. Its Free edition supports one user, one pipeline, 500 records and three automations.
How much does a paid plan cost?
Paid plans start at $7/user/mo billed annually, or $84.00 per user per year. Monthly and annual billing are available.
Does Bigin offer a free trial?
Yes. The 15-day trial does not require a credit card, and users can cancel anytime.
Which platforms have Bigin apps?
Apps are available for iOS, iPadOS, Android and macOS.
What does Zia AI do in Bigin?
Its AI features include writing assistance, summaries, reply suggestions and churn analysis.
Which services integrate with Bigin?
Listed integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp and Zapier. WhatsApp integration supports messages, replies and conversation history.
Bigin by Zoho CRM plans and pricing
All plansCompared on CRM software
- Free plan
- Yes
- Paid from
- $7/user/mo
- Free trial
- Yes
- Visual sales pipeline
- Yes
- Email sync
- Yes
- Marketing automation
- Yes
- AI features
- Yes
- Mobile app
- Yes
