VinSolutions

VinSolutions is ranked #3 of 33 in automotive CRM software on Freedom251. It runs on Android, iOS, Web.

Compared on automotive CRM software

DMS integration: Yes
Lead routing: Yes
SMS messaging: Yes
Workflow automation: Yes
Mobile app: Yes
Lead source capture: Yes

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VinSolutions

Purpose: VinSolutions provides dealership software, including an integrated CRM that gives dealers customer insights across the dealership.
CRM workflow: Connect CRM automates follow-ups and assigns sales staff tasks for targeted email and text communication.
Reporting: CRM dashboards and reports surface benchmarks, goals, and insights for monitoring dealership metrics.
Customer records: The CRM matches and merges customer data between sales and service to create a single customer view.
AI features: Predictive Insights uses Buying Signals to identify in-market shoppers, and GenAI creates personalized emails and texts for staff to send.
Mobile: VinSolutions offers a mobile app for responding to customers and working deals from anywhere; its product sheet says the app is available on iOS and Android.
Integrations: Listed Cox Automotive integrations include Autotrader, Dealer.com, Dealertrack DMS, Kelley Blue Book, Xtime, vAuto, and Deal Central.
Third-party integrations: The integrations page lists third-party vendors and directs prospective integration partners to the API Storefront.
Add-ons: Listed CRM add-ons include Cloudstore, MMS/texting, call tracking, video marketing, and a customer ID scanner with attachments.
Security: VinSolutions says Cox Automotive uses firewalls, application controls, and monitoring to protect information during transmission and after receipt, while noting it cannot guarantee complete security.
OEM certifications: VinSolutions lists manufacturer certifications and programs for brands including GM, Ford, Volkswagen, Audi, and BMW.
Support: Customers receive a dedicated Performance Manager, and support includes on-demand training, live webinars, on-site support, and technical support by phone.
Support hours: Technical support phone hours are Monday–Friday 7am–8pm CST and Saturday 8am–6pm CST.
Who it serves: The product is built for automotive retail dealerships managing customer information, sales activity, and communication.

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Where it ranks on Freedom251

Best Automotive CRM Software in 2026#3 of 33

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Sources

vinsolutions.com/company/· checked 2 Oct 2026
vinsolutions.com/dealership-software/connect-crm/· checked 2 Oct 2026
vinsolutions.com/dealership-software/ai/· checked 2 Oct 2026
vinsolutions.com/choose/wp-content/uploads/sites/3/2023/· checked 2 Oct 2026
vinsolutions.com/dealership-software/integrations/· checked 2 Oct 2026
vinsolutions.com/privacy-terms/privacy/· checked 2 Oct 2026
vinsolutions.com/company/oem-certifications/· checked 2 Oct 2026
vinsolutions.com/customer-support/· checked 2 Oct 2026
vinsolutions.com· checked 3 Oct 2026
vinsolutions.com/demo/· checked 3 Oct 2026