Freedom251 › Automotive CRM Software
DriveCentric
What DriveCentric is
DriveCentric is an automotive CRM and AI engagement platform for dealerships. Its AI assistant can respond to new leads around the clock and continue follow-up. Texting, email, calls and video are brought into one customer communication workflow. The mobile app lets dealership teams manage tasks and pipelines, receive real-time alerts and send personalized videos. DriveCentric lists DMS integrations with CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion. Available add-ons include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management and Service Pipeline. Its Service Engagement Hub is intended for fixed operations and service BDC teams. The company lists ISO/IEC 27001 and ISO/IEC 42001 certifications and a SOC 2 Type II report covering Security, Availability and Confidentiality. Stated controls include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning and third-party penetration testing. Subscriptions include live chat and phone support, a dedicated Customer Success Manager and on-demand DriveUniversity training. Pricing is on request; the Engagement Hub uses an annual or multi-year agreement, invoiced monthly, with pricing based on rooftop and units sold.
Who it suits
DriveCentric suits dealerships seeking lead follow-up and customer communications across text, email, calls and video. Its mobile app also serves dealership teams managing tasks and pipelines.
What it does well
- AI assistant can follow up with new leads around the clock
- Combines texting, email, calls and video
- Mobile app includes real-time alerts
- Lists integrations with four DMS providers
- Subscriptions include live chat and phone support
What to know first
- Pricing is on request
- Engagement Hub pricing depends on rooftop and units sold
- Engagement Hub requires an annual or multi-year agreement
Limits
Engagement Hub is billed under an annual or multi-year agreement, invoiced monthly, and priced by rooftop and units sold count. Add-ons are available.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Engagement Hub | Annual or multi-year agreement, invoiced monthly · Priced by rooftop and units sold count; add-ons available | On request |
As drivecentric.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the DriveCentric website.
- Request pricing for the Engagement Hub.
- Discuss the annual or multi-year agreement and rooftop and units-sold pricing basis.
- Choose Android, iOS, or web access for your dealership team.
Verdict
DriveCentric combines dealership CRM, lead follow-up and customer communications with mobile tools and listed DMS integrations. Pricing is on request, and Engagement Hub agreements are annual or multi-year.
Questions
How much does DriveCentric cost?
Pricing is available on request. Engagement Hub is invoiced monthly under an annual or multi-year agreement, with pricing based on rooftop and units sold count.
Which platforms does DriveCentric support?
DriveCentric lists Android, iOS, and web platforms.
Which DMS integrations does it list?
It lists CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion.
What support comes with a subscription?
Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training.
What security credentials and controls does DriveCentric state?
It lists ISO/IEC 27001 and ISO/IEC 42001 certifications, along with a SOC 2 Type II report covering Security, Availability, and Confidentiality. Stated controls include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning, and third-party penetration testing.
Facts from DriveCentric's own pages
- Add-ons
- Listed add-ons include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management, and Service Pipeline. · drivecentric.com, 3 Oct 2026
- Communications
- The platform brings texting, email, calls, and video into one customer communication workflow. · drivecentric.com, 3 Oct 2026
- Headquarters
- The company lists its headquarters address as 12900 Maurer Industrial Dr, St. Louis, Missouri 63127. · drivecentric.com, 3 Oct 2026
- Integrations
- DriveCentric lists DMS integrations including CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion. · drivecentric.com, 3 Oct 2026
- Lead follow-up
- Its AI assistant can respond to new leads around the clock and continue following up. · drivecentric.com, 3 Oct 2026
- Mobile app
- The mobile app lets dealership teams manage tasks and pipelines, receive real-time alerts, and send personalized videos. · drivecentric.com, 3 Oct 2026
- Mobile support
- The mobile app page advertises one-tap access to the support team with a response time under one minute. · drivecentric.com, 3 Oct 2026
- Product
- DriveCentric describes itself as an automotive CRM and AI engagement platform for dealerships. · drivecentric.com, 3 Oct 2026
- Security certifications
- DriveCentric says it holds ISO/IEC 27001 and ISO/IEC 42001 certifications and a SOC 2 Type II report covering Security, Availability, and Confidentiality. · drivecentric.com, 3 Oct 2026
- Security controls
- Its stated controls include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning, and third-party penetration testing. · drivecentric.com, 3 Oct 2026
- Service operations
- DriveCentric announced Service Engagement Hub, a customer engagement and AI platform for fixed operations and service BDC teams. · drivecentric.com, 3 Oct 2026
- Support
- Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training. · drivecentric.com, 3 Oct 2026
Where DriveCentric stands on Freedom251
- Automotive CRM Software#16 of 33