Freedom251 › Automotive CRM Software
Vital Software
What Vital Software is
Vital Software is an automotive data platform and CRM for dealers, dealer groups, and OEMs. Its dealer business intelligence tools draw on live DMS and CRM data to show sales performance, lead conversion, service throughput, and profitability. OEM teams can view lead performance, sales activity, and customer data consolidated across dealer networks. Analytics dashboards and reports can be tailored to specific KPIs without technical expertise or developer resources.
The platform connects with DMS products including Pentana EraPower, Titan DMS, and Auto IT, as well as Autoplay and other lead management systems. Incoming leads and their details can flow into CRM records, with status updates sent back. Live DMS data can trigger service reminders, maintenance follow-ups, and re-engagement campaigns based on vehicle history. Users can send bulk SMS and email campaigns and track email opens and clicks. Access can be controlled by region, brand, or dealer group. Vital Software is based in South Melbourne, Victoria, and says its support team is in Australia. Pricing is available on request.
Who it suits
Vital Software suits automotive dealers and dealer groups that want live business intelligence and connected sales or service workflows, as well as OEMs seeking consolidated views across dealer networks. It is aimed at organizations using DMS and CRM data.
What it does well
- Live views of dealer sales, leads, service, and profitability
- OEM reporting consolidates data across dealer networks
- Custom dashboards can be configured without technical expertise
- DMS data can trigger service and re-engagement campaigns
- Access can be restricted by region, brand, or dealer group
What to know first
- Pricing is available only on request
- Onboarding timelines vary by DMS environment and network size
Getting started
- Visit https://www.vitalsoftware.com.au/.
- Contact the team to discuss pricing and requirements.
- Review the integration needs for your DMS environment and network size.
- Work with the implementation team on integration and dashboard configuration.
- Configure dashboards, reporting and access controls for your teams.
Verdict
Vital Software combines automotive reporting, CRM connections, and campaign tools around dealer and OEM data. Prospective customers need to contact the team for pricing, and onboarding timing depends on their systems and network size.
Questions
How much does Vital Software cost?
Pricing is on request. The pages direct prospective customers to contact the team and do not state plan details.
Which platforms does Vital Software support?
The listed platforms are Android, iOS and web. A Vital Cars app update document says the app is available through the App Store and Google Play.
Which DMS integrations are named?
Named bidirectional integrations include Pentana EraPower, Titan DMS and Auto IT. Vital Software also describes a bidirectional Autoplay integration for capturing and enriching CRM records with inbound lead details and history.
Can teams customise dashboards?
Yes. The FAQ says users can create and customise dashboards without technical expertise or developer resources, and configure reporting for specific KPIs.
Who is Vital Software for?
The product is presented for automotive dealers, dealer groups and OEMs, with tools for dealer-level and dealer-network reporting.
Where is Vital Software based?
Its headquarters are in South Melbourne, Victoria, Australia. The company says its support team is based in Australia.
Facts from Vital Software's own pages
- Audience
- The site presents the product for automotive dealers, dealer groups and OEMs. · vitalsoftware.com.au, 3 Oct 2026
- Campaigns
- The FAQ says users can send bulk SMS and email campaigns and track email opens and clicks. · vitalsoftware.com.au, 3 Oct 2026
- Campaign tools
- The FAQ says the platform supports bulk SMS and email campaigns and tracks email opens and clicks. · vitalsoftware.com.au, 4 Oct 2026
- Corporate backing
- Vital Software says it is part of Constellation Software through operating group Vela APX. · vitalsoftware.com.au, 4 Oct 2026
- Custom dashboards
- The FAQ says teams can create and customise dashboards without technical expertise or developer resources. · vitalsoftware.com.au, 3 Oct 2026
- Custom integrations
- Vital Software says it can build custom data feeds and integrations for specific business systems and data requirements. · vitalsoftware.com.au, 4 Oct 2026
- Dashboard customization
- The FAQ says users can create and customise dashboards without technical expertise, and reporting can be configured for specific KPIs. · vitalsoftware.com.au, 4 Oct 2026
- Data access
- The FAQ says access can be controlled by region, brand or dealer group to restrict sensitive network information. · vitalsoftware.com.au, 3 Oct 2026
- Data governance
- The FAQ says access can be controlled by region, brand or dealer group to restrict sensitive network information. · vitalsoftware.com.au, 4 Oct 2026
- Dealer features
- Its dealer business intelligence platform provides live views of sales performance, lead conversion, service throughput and profitability. · vitalsoftware.com.au, 3 Oct 2026
- Dealer reporting
- Its BI platform gives dealer principals and managers a live view of sales performance, lead conversion, service throughput and profitability using DMS and CRM data. · vitalsoftware.com.au, 4 Oct 2026
- DMS integrations
- The site names bidirectional integrations with Pentana EraPower, Titan DMS and Auto IT that sync customer, vehicle and service data. · vitalsoftware.com.au, 4 Oct 2026
- Headquarters
- South Melbourne, Victoria, Australia · vitalsoftware.com.au, 28 Sept 2026
- Lead integration
- The site describes a bidirectional Autoplay integration that captures and enriches CRM records with inbound lead details and history. · vitalsoftware.com.au, 3 Oct 2026
- Lead management integrations
- Vital Software connects with major Lead Management Systems so inbound leads are captured and status updates flow back automatically. · vitalsoftware.com.au, 4 Oct 2026
- Marketing automation
- It uses live DMS data to trigger personalised service reminders, maintenance follow-ups and re-engagement campaigns based on vehicle history. · vitalsoftware.com.au, 4 Oct 2026
- Mobile app
- A Vital Cars app update document says the app is available through the App Store and Google Play. · vitalsoftware.com.au, 4 Oct 2026
- OEM features
- The platform aggregates lead performance, sales activity and customer data across dealer networks into a consolidated view. · vitalsoftware.com.au, 3 Oct 2026
- OEM reporting
- It consolidates lead performance, sales activity and customer data across dealer networks into a unified view. · vitalsoftware.com.au, 4 Oct 2026
- Onboarding
- Its implementation team manages onboarding from DMS integration through dashboard configuration, with timelines varying by DMS environment and network size. · vitalsoftware.com.au, 4 Oct 2026
- Pricing
- The pages reviewed direct prospective customers to contact the team and do not state prices or plan details. · vitalsoftware.com.au, 3 Oct 2026
- Purpose
- Vital Software describes itself as an automotive data platform for Australian OEMs and dealer groups, combining dealership data in a CRM and business intelligence platform. · vitalsoftware.com.au, 4 Oct 2026
- Reporting
- Analytics dashboards and reports use live data from dealer DMS and CRM systems. · vitalsoftware.com.au, 3 Oct 2026
- Support
- Vital Software says its technical support team is based in Australia. · vitalsoftware.com.au, 4 Oct 2026
Where Vital Software stands on Freedom251
- Automotive CRM Software#29 of 33