Scidoo CRM

Overview

Scidoo CRM is built for accommodation businesses that want guest engagement connected to the booking relationship, rather than managed as a stand-alone marketing list. It is strongest for properties already using Scidoo’s hospitality tools; operators seeking a clear price before arranging a demo should look elsewhere.

Key features

Guest profiles bring preferences, stay history, requests and contact channels into one place, with segmentation for targeted outreach. Because Scidoo connects the CRM to its hotel PMS and other modules, quotes and reservations can sit alongside that guest history—a practical advantage for teams coordinating service and follow-up around bookings.

Communication spans WhatsApp, email, OTA and social channels, as well as chatbot and SMS. The guest journey covers pre-stay offers and upsells, in-stay concierge and messaging, and post-stay surveys, reviews, loyalty and remarketing. This range suits properties aiming to coordinate contact across a stay, though it may be more than a small operator needs if its priority is only basic guest records.

Marketing tools include newsletters, remarketing and messages before, during and after a visit. Multilingual questionnaires, alerts, statistics, sentiment and guided replies support review and survey follow-up. These functions give hospitality teams several ways to turn guest responses into organized follow-up, while their usefulness depends on whether the property will actively run those workflows.

Scidoo says its partner ecosystem connects with payment systems, reservation channels, cash registers, home automation, invoicing, access and hospitality services. Authorized third-party systems can read or manage data through the API, subject to property permissions and approved functions. That permission-based access is useful for properties integrating other systems without granting unrestricted data access.

The software is cloud based and available from desktop, tablet and smartphone. Scidoo also describes an ID Scan and Privacy module in its PMS for digitizing guest acknowledgment and signature for GDPR privacy information. The company, Webcoom S.r.l., is based in Italy and says Scidoo was developed in 2008. It provides seven-day assistance, staff training and support from programmers specialized in hospitality.

Pricing

CRM: custom pricing; Scidoo invites properties to request a demo. No trial duration is stated. That makes the product difficult to budget against alternatives before speaking with the provider, particularly for smaller properties that need predictable costs.

The CRM plan includes reservation sync, guest messaging, loyalty programs, guest segmentation and a mobile app. Those capabilities cover core guest relationship tasks, but the plan has no public price or published seat or usage limits to help buyers compare total cost.

Platforms

Scidoo CRM is available on Android, iOS, Linux, macOS, Windows and the web, with API access. Its cloud access across desktop, tablet and smartphone accommodates teams working from different devices, while API support gives authorized systems a route to interact with property data.

Who it's for

Scidoo targets independent hotels, hotel groups, campsites and villages, B&Bs and holiday homes. It is a better fit for hospitality teams that want profiles, reservation context, communications, feedback and loyalty joined up than for businesses outside accommodation or buyers seeking a narrowly scoped, publicly priced CRM.

Pros and cons

Pros

• Guest history connects to reservations: Scidoo’s PMS and module connections keep guest history, quotes and reservations linked.
• Engagement covers the whole stay: Channels, marketing, surveys, reviews and loyalty support coordinated pre-, in- and post-stay workflows.
• Controlled API access: Property authorization and function-level permissions give approved third-party systems access without opening every function.

Cons

• Custom pricing requires a sales conversation: A demo request is the route to pricing, with no public price or trial duration to assess first.
• Its breadth favors active hospitality workflows: Properties needing only simple contact management may not benefit from the range of guest journey tools.

Alternatives

Compare hospitality CRM software if you want to consider a wider set of products. GraceSoft Hospitality CRM is worth considering when a free plan or trial matters; its free Lite plan includes front desk, booking engine, payment gateway, basic reports and email-only support, while its Basic plan is $89 a month.

D-EDGE CRM is another paid option with Android, iOS, web and API platforms. Choose dailypoint 360° if you specifically want a hotel-focused CRM/CDP and loyalty platform with demo-based pricing, or Loyalist if you prefer a web-based paid product with custom pricing.

PageCRM offers a freemium option and web, iOS and Android access, making it an alternative for buyers prioritizing a free plan. BookOne CRM has a free trial and combines front office and reservations with housekeeping, maintenance, reporting and administration. Cloudbeds Guest Marketing and For-Sight are other paid options.

Verdict

Choose Scidoo CRM if you run an accommodation business and want guest profiles, reservation context, communications, feedback and loyalty connected across the stay. Its hospitality focus and PMS links are the strongest reasons to consider it. Look elsewhere if public pricing or a trial is essential before you commit to a demo.