GUIREZ Guest

Paid Web

What GUIREZ Guest is

GUIREZ Guest is a web-based CRM for hotels and other accommodation providers, including villas and resorts. It is designed to support guest relationships through personalized communication, automated follow-ups, and guest profiles. Guest records aggregate data from various sources into a 360-degree view. A segment builder can group guests by engagement, sentiment score, upsell history, NPS, and other factors. The product includes arrivals and departures reporting and loyalty tiers based on past reservation data and lifetime spend. Related GUIREZ tools extend its capabilities: Marketing includes AI content and image generation, a drag-and-drop email composer, stay-based upgrade offers, and campaign analytics; Messaging Bot supports two-way SMS and WhatsApp conversations and can initiate ticket creation; and Guest Feedback offers surveys, review management, sentiment analysis, dashboards, and review publishing to more than 100 review sites. The CRM pricing page lists integration with GUIREZ PMS and Booking Engine. Pricing is customized and not listed. GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support, but does not guarantee uninterrupted access.

Who it suits

It is intended for hospitality businesses, hotels, villas, resorts, and related accommodation providers. It suits teams seeking guest profiles, segmentation, messaging, loyalty, and marketing functions.

What it does well

Guest profiles aggregate data from various sources.
Segments can use engagement, sentiment, NPS, and upsell history.
Includes arrivals and departures reporting.
Messaging Bot supports SMS and WhatsApp conversations.
Offers dedicated onboarding and 24/7 business support.

What to know first

Pricing is customized and not listed.
Uninterrupted service access is not guaranteed.
The CRM pricing page names GUIREZ PMS and Booking Engine integrations.

Limits

The customized CRM plan's price is available on request. GUIREZ says it strives for reliable availability but does not guarantee uninterrupted access.

Plans

Plan	Billed and limits	Price
Customer Relationship Management (CRM)	Customized plan · Guest profile and stay history tracking · Automated post-stay emails and feedback requests · Targeted marketing campaigns and segmentation · Centralized guest communication log · Integration with PMS and Booking Engine	On request

As guirez.com lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

Visit https://www.guirez.com/platform/crm.
Contact GUIREZ to request pricing for the customized CRM plan.
Arrange the advertised dedicated onboarding and personalized guidance.
Connect the CRM with GUIREZ PMS and Booking Engine.

Verdict

GUIREZ Guest combines guest records and segmentation with reporting, loyalty, and communication capabilities. Hotels should request customized pricing and consider the stated service-availability limitation.

Questions

How much does GUIREZ Guest cost?

The CRM plan is customized and billed at a price available on request.

Which businesses is GUIREZ Guest for?

GUIREZ says its services are intended for hospitality businesses, hotels, villas, resorts, and related accommodation providers.

Which platform does it support?

The listed platform is web.

What integrations are listed for the CRM?

The CRM pricing page lists GUIREZ PMS and Booking Engine. GUIREZ also says its services may integrate with OTAs, payment gateways, analytics providers, CRM systems, and advertising platforms.

What guest communication features are included?

GUIREZ Messaging Bot supports two-way conversations over SMS and WhatsApp and can initiate ticket creation in a ticketing system.

Does GUIREZ provide onboarding and support?

GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support.

Facts from GUIREZ Guest's own pages

Email marketing: GUIREZ Marketing includes AI content and image generation, a drag-and-drop email composer, stay-based upgrade offers, and campaign analytics. · guirez.com, 9 Oct 2026
Guest feedback: GUIREZ Guest Feedback offers customizable surveys, review management, sentiment analysis, and custom dashboards, and says it can publish reviews to over 100 review sites. · guirez.com, 9 Oct 2026
Guest profiles: GUIREZ Guest aggregates data from various sources to provide a unified 360-degree view of each guest. · guirez.com, 9 Oct 2026
Guest reporting: GUIREZ Guest includes arrivals and departures reporting and loyalty tiers based on historical reservation data and lifetime spend. · guirez.com, 9 Oct 2026
Headquarters: Benoa Square, Jl. Bypass Ngurah Rai No.21A, Kedonganan, Kuta, Badung Regency, Bali 80361, Indonesia · guirez.com, 28 Sept 2026
Integrations: The CRM pricing page lists integration with GUIREZ PMS and Booking Engine; the terms also say GUIREZ may integrate with OTAs, payment gateways, analytics providers, CRM systems, and advertising platforms. · guirez.com, 9 Oct 2026
Intended customers: GUIREZ says its services are intended for hospitality businesses, hotels, villas, resorts, and related accommodation providers. · guirez.com, 9 Oct 2026
Messaging: GUIREZ Messaging Bot supports two-way guest conversations over SMS and WhatsApp and can initiate ticket creation in a ticketing system. · guirez.com, 9 Oct 2026
Purpose: GUIREZ describes its CRM as a tool for hotels to build guest relationships with personalized communication, automated follow-ups, and guest profiles. · guirez.com, 9 Oct 2026
Segmentation: Its segment builder can segment guests by engagement, sentiment score, upsell history, NPS, and other factors. · guirez.com, 9 Oct 2026
Service availability: GUIREZ says it strives for reliable service availability but does not guarantee uninterrupted access. · guirez.com, 9 Oct 2026
Support: GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support. · guirez.com, 9 Oct 2026

Where GUIREZ Guest stands on Freedom251

Hospitality CRM Software#20 of 27