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Inntopia Marketing Cloud
What Inntopia Marketing Cloud is
Inntopia Marketing Cloud is a paid CRM and customer-data platform built for resorts. It merges duplicate guest and family records, groups transactions by visit, and provides property-level profiles with aggregated views for leadership. Teams can coordinate email, SMS, mobile push, social, paid advertising, and direct mail from one interface. Datapoints can trigger messages, and AI-driven upsells are included in marketing actions. Staff can resend confirmation, modification, and cancellation emails in two clicks. A Google Chrome extension surfaces guest profiles and insights while staff engage with visitors. Listed integrations include OpenTable, Active Networks, Springer-Miller, Oracle, ResortSuite, IQware, Agilysys, Maestro, Siriusware, Acoustic, Catalate, FareHarbor, RealTime Reservation, SevenRooms, Resy, Square, CourtReserve, and Book4Time. Inntopia states that the service is PCI Level 1 compliant and ISO 27001 certified. Silver includes five marketing automations and standard support at $750 a month. Gold and Enterprise pricing is available on request. The service is offered as a web platform and extension.
Who it suits
It suits hotels and resorts that need unified guest profiles, reservation data, segmentation, and multi-channel campaigns. Silver targets a single system, Gold supports complex data, and Enterprise serves multi-property groups.
What it does well
- Resort-focused guest data profiles
- Email, SMS, push, and ad campaigns
- AI-driven upsell actions
- Chrome extension for staff
- PCI Level 1 and ISO 27001
What to know first
- No free plan
- No free trial
- Silver costs $750 a month
- Gold and Enterprise pricing unlisted
Limits
The Silver plan includes five marketing automations and standard support. Gold and Enterprise require a demo request for pricing; no free plan or free trial is offered.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Silver | Pricing starts at just $750/mo.; the page does not specify which tier starts at this price or a billing schedule. · 5 marketing automations · Advanced omni-channel targeting · Standard support | $750 a month |
| Enterprise | Request demo; no tier price stated. · Silver and/or Gold features for individual properties · Portfolio-level profiles · Cross-property reporting · Multiple data tiers · Tiered user access | On request |
| Gold | Request demo; no tier price stated. · Nightly data sync from all your systems · 360° guest profiles · Unlimited marketing automations · Advanced omni-channel targeting · Industry-specific intelligence · Integrated surveying · Advanced strategic support | On request |
As corp.inntopia.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Inntopia Marketing Cloud website
- Use the web platform or install its Google Chrome extension
- Choose Silver, Gold, or Enterprise based on property and system needs
- Connect reservation, activity, dining, and other listed integrations
- Request a demo for Gold or Enterprise
- Start campaigns using the available marketing automations
Verdict
Inntopia Marketing Cloud combines resort guest data with campaign automation, integrations, and multi-property reporting. Its paid plans start with Silver at $750 a month, while higher tiers require a request.
Questions
How much does Inntopia Marketing Cloud cost?
Silver is listed at $750 a month, and the vendor says pricing starts at $750/mo. Gold and Enterprise use a request-demo model.
Which platforms are supported?
The platform is available on the web and as a Google Chrome extension.
What does Silver include?
Silver includes five marketing automations, advanced omni-channel targeting, and standard support.
What does Gold add?
Gold includes nightly data sync, 360° guest profiles, unlimited marketing automations, advanced targeting, industry-specific intelligence, integrated surveying, and advanced strategic support.
Which integrations are available?
Listed integrations include OpenTable, Oracle, ResortSuite, IQware, Agilysys, Maestro, Siriusware, Acoustic, Catalate, FareHarbor, SevenRooms, Resy, Square, CourtReserve, and Book4Time.
Facts from Inntopia Marketing Cloud's own pages
- Activity and dining integrations
- The vendor names FareHarbor, RealTime Reservation, OpenTable, SevenRooms, Resy, Square, CourtReserve, and Book4Time among recent activity, food and beverage, retail, sports, and spa integrations. · corp.inntopia.com, 4 Oct 2026
- Automation and AI
- It can trigger messages from datapoints and offers AI-driven upsells, with AI described as part of its marketing actions. · corp.inntopia.com, 4 Oct 2026
- Browser extension
- A Google Chrome extension gives resort staff access to guest insights and profiles while engaging with guests. · corp.inntopia.com, 4 Oct 2026
- Campaign channels
- The platform coordinates email, SMS, mobile push, social, paid ads, and direct mail from one interface. · corp.inntopia.com, 4 Oct 2026
- Confirmation emails
- Users can resend confirmation, modification, and cancellation emails in two clicks. · corp.inntopia.com, 4 Oct 2026
- Founded
- 2001 · corp.inntopia.com, 28 Sept 2026
- Guest profiles
- The platform automatically merges duplicate records and families and groups transactions by visit. · corp.inntopia.com, 4 Oct 2026
- Headquarters
- Stowe, Vermont, United States · corp.inntopia.com, 28 Sept 2026
- Integrations
- The vendor lists integrations including OpenTable, Active Networks, Springer-Miller, Oracle, ResortSuite, IQware, Agilysys, Maestro, Siriusware, Acoustic, and Catalate. · corp.inntopia.com, 4 Oct 2026
- Intended customers
- The vendor describes Silver as suited to hotels with one system, Gold as suited to resorts with multiple systems or complex data, and Enterprise as suited to multi-property groups. · corp.inntopia.com, 4 Oct 2026
- Multi-property
- It provides property-level profiles and aggregated roll-up views for leadership. · corp.inntopia.com, 4 Oct 2026
- Purpose
- Inntopia Marketing Cloud is a CRM and customer data platform built for resorts that merges guest data into marketing-ready profiles. · corp.inntopia.com, 4 Oct 2026
- Security
- Inntopia states that it is PCI Level 1 compliant and ISO 27001 certified. · corp.inntopia.com, 4 Oct 2026
- Security practices
- The vendor says it limits system access to appropriate users and proactively monitors its environment to identify and mitigate business risks. · corp.inntopia.com, 4 Oct 2026
- Support
- The Silver tier includes standard support, while the Gold tier includes advanced strategic support. · corp.inntopia.com, 4 Oct 2026
Where Inntopia Marketing Cloud stands on Freedom251
- Hospitality CRM Software#22 of 27