Newhotel CRM

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What Newhotel CRM is

Newhotel CRM is a web based customer relationship management product for hotels, resorts, hotel groups, and inns. It brings guest profiles and consumption information together, including consumption recorded across hotel facilities. Teams can use stay information and transaction history to organize loyalty programs by guest segment, and announce exclusive campaigns and promotions directly to consumers. The CRM also supports reservation synchronization, guest messaging, marketing automation, and guest segmentation.

For sales teams, analysis can be viewed by group, unit, account manager, and team. Listed tools include performance indicators, customer and company profiles, sales and marketing functions, communications, a document manager, agendas, schedules, tasks, and seller KPIs. The system can integrate hotel operations information such as contracts, prices, profiles, and programs. Newhotel describes responsive HTML access with a bring-your-own-device approach. Its integration directory has a CRM category, and new integration requests are assessed individually with a timeline provided. Newhotel advertises round-the-clock, year-round helpdesk support. The company was founded in 1984 and is headquartered in Lisbon, Portugal. The CRM is available on the web, and its price is available on request.

Who it suits

Newhotel CRM suits hotels, resorts, hotel groups, and inns that want to connect guest profiles and hotel consumption data with loyalty, campaigns, and sales activity. It may fit teams that need sales views by property or team and responsive web access for their own devices.

What it does well

Combines consumption across hotel facilities in a guest profile.
Segments loyalty programs using transaction history and stay information.
Supports campaigns and promotions announced directly to consumers.
Shows sales analysis by group, unit, manager, and team.
Includes sales, marketing, communications, tasks, and seller KPIs.
Helpdesk support is advertised 24 hours a day, year round.

What to know first

Pricing is available on request.
The listed platform is web.
New integration requests are assessed case by case.

Plans

Plan	Billed and limits	Price
Newhotel CRM	Pricing not listed; request a demo	On request
Newhotel Cloud CRM	Request a demo and quote · Hospitality CRM · guest profiles · campaigns · reports	On request

As newhotel.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

Visit the Newhotel CRM website.
Request a demo to discuss the paid plan and pricing.
Use the web platform with responsive HTML access and your own device.
Discuss required integrations with Newhotel; new requests are assessed individually.

Verdict

Choose Newhotel CRM if your hospitality business needs guest profiles, loyalty programs, campaigns, and sales management tied to hotel information. Its hotel specific data and sales views are central reasons to consider it. Buyers who need a published price should look elsewhere or request a demo to discuss pricing.

Questions

How much does Newhotel CRM cost?

The product is paid, and pricing is available on request. The plan page invites buyers to request a demo.

Which platforms does it support?

The listed platform is web. The CRM page describes responsive HTML access with BYOD.

What guest relationship features are included?

Listed capabilities include reservation sync, guest messaging, loyalty programs, marketing automation, and guest segmentation.

Can it use hotel operations data?

It can integrate contracts, prices, profiles, and programs, and can combine consumption from hotel facilities into a guest profile.

How are integrations handled?

Newhotel’s directory includes a CRM category with three entries. New integration requests are considered case by case, with a timeline provided.

What support does Newhotel advertise?

Newhotel advertises helpdesk support 24 hours a day, seven days a week, all year round.

Facts from Newhotel CRM's own pages

API: Newhotel provides a two-way PMS interface for reservations, availability, rates and account transactions. · newhotel.com, 15 Oct 2026
API documentation: API documentation is shared with customers under agreement rather than published openly. · newhotel.com, 15 Oct 2026
Audience: The CRM page names hotels, resorts, hotel groups, and inns as solution types. · newhotel.com, 8 Oct 2026
Campaigns: Hotels can create segmented promotions and communicate offers directly to consumers. · newhotel.com, 15 Oct 2026
Cloud hosting: Newhotel states that cloud data is hosted in Microsoft Azure and Amazon data centers. · newhotel.com, 15 Oct 2026
Company footprint: LinkedIn says Newhotel has more than 5,000 hotel installations in over 64 countries. · linkedin.com, 15 Oct 2026
Company legal name: The maker identifies itself as Newhotel Software, a Software Newhotel S.A. company. · newhotel.com, 15 Oct 2026
Company size: LinkedIn lists Newhotel Software as privately held with 51–200 employees. · linkedin.com, 15 Oct 2026
Compliance: The company states that Newhotel Cloud complies with GDPR requirements. · newhotel.com, 15 Oct 2026
Consumption data: The product analyzes guest consumption information to help hotels tailor offers. · newhotel.com, 15 Oct 2026
CRM tools: Listed features include performance indicators, a document manager, customer and company profiles, sales, marketing, communications, agendas, schedules, tasks, and seller KPIs. · newhotel.com, 8 Oct 2026
Custom integrations: Newhotel says it can build an interface around required data for ERP, data warehouses, loyalty programs, brand apps or intranets. · newhotel.com, 15 Oct 2026
Deployment: The company offers Newhotel Cloud and an on-premise Newhotel Prime system. · hoteltechreport.com, 15 Oct 2026
Founded: Newhotel was founded in 1984. · newhotel.com, 15 Oct 2026
Guest history: Centralized guest history supports loyalty programs and corporate CRM across properties. · newhotel.com, 15 Oct 2026
Guest profiles: The CRM stores customer and company profiles for sales, marketing and communication work. · newhotel.com, 15 Oct 2026
Headquarters: The company is headquartered in Lisbon, Portugal. · newhotel.com, 15 Oct 2026
Hotel operations data: The page lists contracts, prices, profiles, and programs as hotel operations data the CRM can integrate. · newhotel.com, 8 Oct 2026
Integration limits: New integration requests are assessed case by case, and the page says the team provides a timeline for new requests. · newhotel.com, 8 Oct 2026
Integrations: The marketplace lists connections for accounting, channel managers, booking engines, CRM, payments, PBX, locks, housekeeping, SMS and more than 300 partners. · newhotel.com, 15 Oct 2026
Limit: rigidity: The HotelTechReport reviewer described the software as somewhat rigid and occasionally unintuitive despite ongoing feature additions. · hoteltechreport.com, 15 Oct 2026
Limit: usability: The G2 reviewer reported that the system was not very user-friendly and lacked a visual inventory view for out-of-service rooms. · g2.com, 15 Oct 2026
Loyalty: The CRM supports segmented loyalty programs with transaction history and stay information. · newhotel.com, 8 Oct 2026
Notable news: Publituris reported on 20 February 2025 that its Portugal Trade Awards included a Best Hotel Management Software category, with winners due to be announced on 12 March 2025. · publituris.pt, 15 Oct 2026

Where Newhotel CRM stands on Freedom251

Hospitality CRM Software#16 of 27