Freedom251 › Hospitality CRM Software
BookOne CRM
What BookOne CRM is
BookOne CRM is guest relationship management software built into the BookOne PMS. It records room preferences, dietary requests, food and beverage billing patterns, feedback history and past stay dates. Hotel staff can use stay frequency, total spend or location to target past guests. The CRM uses the official WhatsApp Business API for automated pre-arrival messages, upgrade offers and post-checkout review requests. Hotels can configure points and tier-based rewards, earning points on room charges or restaurant bills and redeeming them on future direct bookings. Automated feedback forms can invite positive reviewers to post on Google and TripAdvisor and send critical notes to managers. The onboarding team can assist with cleaning, formatting and uploading guest lists from older platforms, standalone CRMs or spreadsheets. External data can come through custom API setups, though BookOne says the CRM works most efficiently alongside its PMS. Guest CRM requires PMS_CORE and is included in Premium. Pricing is on request; a free trial is available, but there is no free plan.
Who it suits
BookOne CRM suits hotels seeking guest profiles, targeted campaigns, loyalty rewards and automated messaging. It is particularly relevant to hotels using BookOne PMS, which the maker says is where the CRM works most efficiently.
What it does well
- Campaigns can target guests by stay frequency or spend.
- Supports tiered rewards for future direct bookings.
- Migration assistance is available for guest lists.
- Free trial is available.
What to know first
- Guest CRM requires PMS_CORE.
- No free plan is listed.
- Pricing is on request.
- API credentials are provisioned by the BookOne team.
Limits
Guest CRM requires PMS_CORE and is included in the Premium package. Pricing is on request, and there is no free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| BookOne Starter | Front Office & Reservations · Housekeeping & Maintenance · Reporting & Analytics · Admin, Users & Security | On request |
| BookOne Premium | Front Office & Reservations · Housekeeping & Maintenance · Reporting & Analytics · Admin, Users & Security · Channel Manager & OTA Connectivity · Direct Booking & Website Conversion · Guest Experience & Concierge · Guest CRM · POS & F&B · Integrations & API Hub | On request |
| BookOne Basic | Front Office & Reservations · Reporting & Analytics · Admin, Users & Security | On request |
| BookOne Essential | Front Office & Reservations · Housekeeping & Maintenance · Reporting & Analytics · Admin, Users & Security · Channel Manager & OTA Connectivity · Direct Booking & Website Conversion | On request |
As bookonepms.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the BookOne CRM website.
- Start the free trial.
- Choose a BookOne plan that includes Guest CRM; it is included in Premium and requires PMS_CORE.
- Work with the onboarding team to clean, format, and upload guest data if needed.
- Request API credentials from the BookOne team if you need API access.
Verdict
BookOne CRM combines guest information with campaigns, messaging, loyalty and feedback workflows. Its PMS requirement and on-request pricing are important to weigh before adopting it.
Questions
Is BookOne CRM free?
No. It has no free plan, and pricing is available on request. A free trial is available.
Which platforms does it support?
The listed platforms are web, Android, and iOS. API is also listed.
Can it work with another PMS or CRM?
It can ingest external system data through custom API setups. BookOne says it works most efficiently alongside BookOne PMS.
Which BookOne plan includes Guest CRM?
Guest CRM is included in BookOne Premium and requires PMS_CORE.
What API access is available?
The general-purpose Connector API is listed as REST/JSON in Preview. The BookOne team provisions API credentials rather than offering self-serve signup.
How does BookOne describe guest data handling?
BookOne says it processes guest data stored by hotels, which act as controllers, and does not sell personal data. Its privacy policy lists HTTPS encryption, secure cloud infrastructure, access controls, and monitoring systems.
Facts from BookOne CRM's own pages
- API access
- The general-purpose Connector API is listed as REST/JSON in Preview, and API credentials are provisioned by the BookOne team rather than through self-serve signup. · bookonepms.com, 2 Oct 2026
- API access process
- Credentials are provisioned by BookOne staff and there is no self-service developer signup. · bookonepms.com, 15 Oct 2026
- API authentication
- Partner API calls require an X-API-Key header using a pt_ prefixed key. · bookonepms.com, 15 Oct 2026
- API status
- The developer portal lists a live Google Partner API using XML, a REST/JSON Connector API in preview, a coming-soon Booking Engine API and coming-soon JSON webhooks. · bookonepms.com, 15 Oct 2026
- Audience
- The CRM page describes its marketing automation as built natively for Indian hospitality. · bookonepms.com, 2 Oct 2026
- Campaigns
- Staff can target past guests by stay frequency, total spend, or geographic location. · bookonepms.com, 2 Oct 2026
- Campaign segmentation
- Campaign audiences can be filtered by stay frequency, total spend or geographic location. · bookonepms.com, 15 Oct 2026
- Company facts
- CredenceSoft says it was founded in 2018 in Auckland, New Zealand, is incorporated in India and New Zealand, and has offices in New Zealand, India and the United States. · credencesoft.in, 15 Oct 2026
- Company ownership
- CredenceSoft Pvt Ltd is identified as the company that wholly owns BookOnePMS and its platform ecosystem. · credencesoft.in, 15 Oct 2026
- Company size
- LinkedIn lists BookOne as having 11–50 employees and headquarters in Kharghar, Navi Mumbai, Maharashtra. · linkedin.com, 15 Oct 2026
- Data handling
- BookOne says it acts as a processor for guest data stored by hotels, which act as the controllers, and says it does not sell personal data. · bookonepms.com, 2 Oct 2026
- Data migration
- The onboarding team can help clean, format, and upload guest lists from older platforms, standalone CRMs, or spreadsheets. · bookonepms.com, 2 Oct 2026
- Documentation depth
- Public documentation includes getting-started material, authentication, rate limits, enterprise guidelines, endpoint references, response formats and error codes. · bookonepms.com, 15 Oct 2026
- Feedback
- Automated post-checkout feedback forms can prompt positive reviewers to post on Google and TripAdvisor and route critical notes to managers. · bookonepms.com, 2 Oct 2026
- Feedback routing
- Automated post-checkout forms can send positive guests to Google or TripAdvisor and route critical feedback to managers. · bookonepms.com, 15 Oct 2026
- Founded
- 2019 · bookonepms.com, 28 Sept 2026
- Guest profiles
- It records guest room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates. · bookonepms.com, 2 Oct 2026
- Hosting model
- BookOne describes itself as cloud-based and says no hardware or in-house IT team is required. · bookonepms.com, 15 Oct 2026
- Independent review availability
- Software Finder shows BookOne PMS with custom pricing and no submitted reviews. · softwarefinder.com, 15 Oct 2026
- Integrations
- BookOne lists connections including Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip, Goibibo, Google Hotel Ads, TripAdvisor, Sabre, Amadeus, Tally and payment gateways. · bookonepms.com, 15 Oct 2026
- Licence
- The opened vendor pages do not state an open-source licence or identify BookOne as open source. · bookonepms.com, 15 Oct 2026
- Limit: CRM dependency
- The vendor says Guest CRM is an add-on requiring PMS_CORE unless included in Premium, and works best alongside BookOne PMS. · bookonepms.com, 15 Oct 2026
- Limit: implementation effort
- Software Finder says initial setup can be time-consuming. · softwarefinder.com, 15 Oct 2026
- Limit: learning curve
- An independent Reddit reviewer reports an initial learning curve and a need to spend time configuring the system. · reddit.com, 15 Oct 2026
Where BookOne CRM stands on Freedom251
- Hospitality CRM Software#4 of 27