Freedom251 › Hospitality CRM Software
HAIP
What HAIP is
HAIP is a hospitality AI intelligence platform combining unified communications, call analysis, and a purpose-built CRM. Its inbox places WhatsApp, Instagram, website chat, OTA messages, and Voice AI calls into one conversation for each guest. Guest profiles can include stay history, upcoming bookings, lifetime revenue, preferences, sentiment, and reviews. Calls can be transcribed, summarised, and scored automatically. Guest-journey automations cover welcome messages, ID collection, check-in reminders, house guides, review requests, and future-stay offers. Live integrations listed are WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel, and MCube; eight others are marked coming soon. HAIP is designed for luxury hospitality operations and is used by villa groups, boutique hotels, and travel operators across India. Pricing is per property per month, with modules from ₹99/mo and a ₹1,500 minimum monthly charge. Annual billing is stated to save 20%, GST at 18% is additional, and there are no lock-ins. A 14-day trial needs no credit card. Onboarding is included, with setup stated to take 10 minutes.
Who it suits
HAIP suits luxury hospitality operations, including villa groups, boutique hotels, and travel operators. It is intended for teams managing guest messaging, reservations, calls, CRM records, and automated journeys.
What it does well
- Unified inbox for multiple guest channels
- Guest profiles include revenue and preferences
- Automated transcription and call scoring
- 14-day trial without a credit card
- Onboarding included
What to know first
- ₹1,500 minimum monthly charge
- GST at 18% is additional
- Eight listed integrations are coming soon
- No free plan is listed
Limits
The service has no free plan. Pricing carries a ₹1,500 minimum monthly charge per property, and AI Concierge requires WhatsApp while AI Call Intelligence requires IVR & Calls.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Reports | ₹149 / property / mo · Weekly agent digest · Monthly executive report · Owner daily dashboard · After-call wrap-up PDF | ₹149 a month |
| CRM & Leads360 | ₹149 / property / mo · Guest profiles · Inquiry pipeline · Internal notes · Source attribution | ₹149 a month |
| AI Insights & Analytics | ₹199 / property / mo · Conversion funnel · Agent scorecards · Channel attribution · Revenue intelligence · Direct vs OTA mix | ₹199 a month |
| ₹199 / property / mo · Unified inbox · Templates · Campaigns · Subscriber management · Automations | ₹199 a month | |
| AI Concierge | ₹249 / property / mo · Requires WhatsApp · AI-drafted replies · Human approval mode · Autonomous mode with confidence threshold | ₹249 a month |
| IVR & Calls | ₹299 / property / mo · Call capture · Recording storage · Missed call detection · Agent forwarding · Call log | ₹299 a month |
| AI Call Intelligence | ₹399 / property / mo · Requires IVR & Calls · Transcription · Auto wrap-up cards · QA scoring · Missed revenue flags | ₹399 a month |
| Instagram DM | ₹99 / property / mo · IG inbox · Guest auto-linking · Conversation history | ₹99 a month |
The first 8 of 10 plans, as genhaip.com lists them, read 9 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Open the HAIP website
- Choose the web or API access route
- Select the required per-property modules
- Start the 14-day free trial without a credit card
- Use included onboarding for setup
Verdict
HAIP brings guest communications, CRM information, call intelligence, and journey automations into one hospitality-focused platform. Its per-property pricing and minimum charge should be considered alongside the trial and included onboarding.
Questions
What does HAIP cost?
Modules are listed from ₹99 per property per month. The overall pricing has a ₹1,500 minimum monthly charge per property; GST at 18% is additional, and annual billing saves 20%.
Is there a free plan or trial?
There is no free plan. HAIP offers a 14-day free trial without requiring a credit card.
Which platforms does HAIP support?
HAIP is available through web and API.
Which integrations are live?
Live integrations listed are WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube. Eight additional integrations are marked coming soon.
Does HAIP provide enterprise options?
Enterprise options listed include SAML/SCIM, EU data residency, a bring-your-own KMS key, a dedicated VPC and custom AI with an on-prem option.
How is data protected?
HAIP says data is encrypted with AES-256 at rest and TLS 1.3 in transit. Indian tenants default to AWS Mumbai residency.
Facts from HAIP's own pages
- Audience
- The maker says HAIP is designed for luxury hospitality operations and is used by villa groups, boutique hotels and travel operators across India. · genhaip.com, 9 Oct 2026
- Automations
- Guest journey automations include welcome messages, ID collection, check-in reminders, house guides, review requests and future-stay offers. · genhaip.com, 9 Oct 2026
- Compliance status
- HAIP says it is DPDP-ready, GDPR-aligned, SOC 2 Type I is in progress for 2026 Q4, and ISO 27001 is planned for 2027. · genhaip.com, 9 Oct 2026
- Data protection
- The security page says data is encrypted with AES-256 at rest and TLS 1.3 in transit, and Indian tenants default to AWS Mumbai residency. · genhaip.com, 9 Oct 2026
- Enterprise options
- The security page lists SAML/SCIM, EU data residency, bring-your-own KMS key and a dedicated VPC as Enterprise options. · genhaip.com, 9 Oct 2026
- Guest CRM
- Guest profiles include stay history, upcoming bookings, lifetime revenue, preferences, sentiment and reviews. · genhaip.com, 9 Oct 2026
- Integrations
- The integrations page lists WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube as live integrations; it labels eight others coming soon. · genhaip.com, 9 Oct 2026
- Pricing terms
- Pricing is per property per month, with a ₹1,500 minimum monthly charge; the maker says annual billing saves 20%, GST at 18% is additional, and there are no lock-ins. · genhaip.com, 9 Oct 2026
- Product
- HAIP describes itself as a hospitality AI intelligence platform combining unified communications, AI call analysis and a purpose-built CRM. · genhaip.com, 9 Oct 2026
- Support
- The pricing page lists onboarding as included and says setup takes 10 minutes. · genhaip.com, 9 Oct 2026
- Trial
- HAIP offers a 14-day free trial with no credit card required. · genhaip.com, 9 Oct 2026
- Unified inbox
- The inbox brings WhatsApp, Instagram, website chat, OTA messages and Voice AI calls into a single conversation per guest. · genhaip.com, 9 Oct 2026
- Voice AI
- HAIP says calls can be transcribed, summarised and scored automatically. · genhaip.com, 9 Oct 2026
Where HAIP stands on Freedom251
- Hospitality CRM Software#7 of 27